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Received this PCN stating that the car was parked for 19 hours, when in fact the vehicle was only there for a matter of minutes. The photo that they submitted as 'evidence' clearly shows that the vehicle was still moving. I have no idea where they got the 19 hours from!

There doesn't seem to be many options in way of appealing. Can someone point me in the right direction please?

Thanks!

https://drive.google.com/file/d/1br0Hn_sedtK0RO84-drakG7Ir4wUAf2F/view?usp=drive_link



https://drive.google.com/file/d/1MEpUXmXjOv2J026pKpvynRmrRFaMtNU_/view?usp=drive_link

Well over the 14 days to claim against the keeper.
However, they make no mention of the PoFA to claim.

I cannot access either image?

I cannot access either image?

Ah apologies! Have changed the access so you should be able to view now

I would personally refer them to https://www.britishparking.co.uk/write/Documents/AOS/Sector%20Code%20Templates/sectorsingleCodeofPracticeVersion1.1130426-2.pdf and tell them I won’t be paying, per

NOTE 1: The manual quality control check for remote ANPR and CCTV systems is
particularly important for detecting issues such as “double dipping”, where image camera
systems might have failed to accurately record each instance when a vehicle enters and
leaves controlled land, and for checking images that might have been taken other than by
a trained parking attendant (see Clause 15). The manual check might also reveal where
“tailgating” – vehicles passing a camera close together – is a problem, suggesting
relocation of the camera might be necessary.

It’s their incompetence and lack of a proper quality control check which has led to this.