Private car park at a university (I was attending an event there), I tried to pay via app but the app said the location code wasn't recognised. The app also couldn't tell me any parking in the area. So I couldn't pay. I tried to go to the Help section in the app but it didn't work.
I have screenshots of all the above, at the time of parking. I submitted an appeal including all this. The appeal was rejected, on the basis that I did park, and didn't pay - I didn't claim otherwise! My appeal was on the basis that I tried to pay and couldn't. (I wasn't registered to pay by text. I didn't pay by phone as already in audience for event by the time I'd exhausted all the app options.)
Do I just pay the £35, or should I appeal further? It says I can appeal to POPLA but doing so means I will have to pay £70 if unsuccessful. Which is awful - it's just to put people off appealing!
As a way of explanation: I checked the location code on the parking app again and same issue, but no issue on partner's phone. I updated my app and it then worked. So, my bad for not having an up to date app? Or their bad for not mandating an update for a seemingly non-functioning app?
