Author Topic: MET Parking Services - Alleged Overstay - Southgate Park, Stansted  (Read 563 times)

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Hi there,

I would appreciate some advice on this case. I've had a look through the internet and on this forum and appreciate this appears to be a particularly prominent car park where MET Parking Services are issuing people with tickets for basically nothing and then attempting to intimidate them into paying through veiled threats of legal action and debt recovery via different letterhead letters. I note that numerous of these incidents have been highlighted in the mainstream media including newspaper and online articles as well as TV shows, (Jo Lucett), unfortunately discovered all these post PCN.

From what I read in the online content there seemed little point in the appeal process so have taken the stance of completely ignoring all correspondence so far up to now without replying, (PCN + 9 letters). However, have just received a "Letter of Claim", which I believe requires a response?

PCN was apparently issued on 30/12/24 for parking incident on 22/12/24. Didn't receive PCN until 08/01/25 (after the 14 days), but not sure that can be proved. On 22/12/24 the driver entered the car park at 23:53:10 and parked outside Starbucks, Southgate Park with the intention of using the store to make a purchase for food and drink and use the facilities. However, once parked it was found that Starbucks was actually closed, which was not initially clear due to driving and time of night /weather. On checking the signage it indicated that there was free 1 hour parking for customers.

As Starbucks was closed and the McDonalds immediately next to it in the same site was open the driver walked the very short distance to McDonalds where a purchase was made as a customer and the facilities were used. At 00:49:01, 55 minutes later the driver drove out of the car park within the 1 hour limit. A PCN was later received addressed to the registered keeper which indicated the vehicle had remained on the site on the date for "55 minutes, being longer than the period of parking that had been paid for or without authorisation" and apparently "in breach of the t&c's displayed on signs in prominent places".

I have since read articles online where it appears people have had the exact same situation and where MET Parking Services claim the car parks for Starbucks and McDonalds are separate businesses / car parks and marked as such, (which clearly is not true). It was cold, wet and dark at the time of the visit and the signage was vague and poorly lit but indicated in large writing there was free parking for 1 hour for customers. There was no indication that Starbucks and McDonalds would be treated separately as they were in the same car / retail park and there was no clear indication in the car park of any meaningful separation between either establishment

I have also seen other articles suggesting when the store is open there is a screen inside Starbucks to enter vehicle registration details when using the store, but even this isn't clear as a requirement and people have received tickets when parking in the car parkand using Starbucks. Obviously as it was closed there was no option to enter vehicle details or ask anyone permission to park there nor was there a facility to enter vehicle details in Mcdonalds. It certainly was not clear that in making a purchase in McDonalds you would not be classed as customer and the suggestion would be you were in a separate car park, (especially when there is one shared entrance / exit).

I enclose a copy of the PCN and latest letter of claim as well as some pictures and would appreciate advice how best to proceed.

Thanks

https://i.postimg.cc/6ppWX49r/MET_PCN_(edit).png

https://i.postimg.cc/9FnmcFrG/PCN_Letter_of_Claim_(edit).png

https://i.postimg.cc/26jZWSmQ/Venue.jpg

https://i.postimg.cc/RhkhgSrn/Signage.jpg

https://i.postimg.cc/nrDcjysK/Signage-2.jpg

https://i.postimg.cc/KY07cH3V/Map.jpg

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Re: MET Parking Services - Alleged Overstay - Southgate Park, Stansted
« Reply #1 on: »
The real issue is that this is not “relevant land” for the purposes of the legislation (PoFA 2012, https://www.legislation.gov.uk/ukpga/2012/9/schedule/4) which can otherwise be used to transfer liability from the unknown driver to the registered keeper of the vehicle. As long as the driver is not identified, the registered keeper can not be liable although the process will take several months with MET claiming otherwise and threatening court, as can be seen in other cases here.

Re: MET Parking Services - Alleged Overstay - Southgate Park, Stansted
« Reply #2 on: »
Thanks - I did read something in another thread about that (and METPS contesting it). Do you think just send a reply on that point? Has there been cases that have found on this basis (or have they not gone to court?). The Driver has not been declared / identified.

Re: MET Parking Services - Alleged Overstay - Southgate Park, Stansted
« Reply #3 on: »
Just search the forum for
Stansted
and there are lots of cases and responses, for example
Quote
I am the registered keeper. MET cannot hold a registered keeper liable for any alleged contravention on land that is under statutory control. As a matter of fact and law, MET will be well aware that they cannot use the PoFA provisions because Stansted Airport is not 'relevant land'.

If Stansted Airport wanted to hold owners or keepers liable under Airport Bylaws, that would be within the landowner's gift and another matter entirely. However, not only is that not pleaded, it is also not legally possible because MET is not the Airport owner and your 'parking charge' is not and never attempts to be a penalty. It is created for MET's own profit (as opposed to a bylaws penalty that goes to the public purse) and MET has relied on contract law allegations of breach against the driver only.

The registered keeper cannot be presumed or inferred to have been the driver, nor pursued under some twisted interpretation of the law of agency. Your NtK can only hold the driver liable. MET have no hope at POPLA, so you are urged to save us both a complete waste of time and cancel the PCN.
But you’re past this now, so need to reply to the Letter of Claim for now.
For example, as in https://www.ftla.uk/private-parking-tickets/met-victim-dcb-legal-letter-of-claim-stansted-southgate/msg94737/#msg94737 but I haven’t checked this in detail.
« Last Edit: December 08, 2025, 09:34:30 pm by jfollows »

Re: MET Parking Services - Alleged Overstay - Southgate Park, Stansted
« Reply #4 on: »
Thanks for info - I'll give it a try.

Re: MET Parking Services - Alleged Overstay - Southgate Park, Stansted
« Reply #5 on: »
They have requested response via www.dcblegal.co.uk/response and to complete a financial statement. Should I be responding via this method or letter via registered post or does it matter?

Re: MET Parking Services - Alleged Overstay - Southgate Park, Stansted
« Reply #6 on: »
They can request what they want but, no, you can reply in any way that reaches them, and you can ignore the “financial statement”, what right do you think they have to receive this information? This is only slightly relevant if you’re intending to pay them, but if you’re going to tell them you will defend any claim then it’s completely irrelevant.
« Last Edit: December 09, 2025, 07:44:05 am by jfollows »

Re: MET Parking Services - Alleged Overstay - Southgate Park, Stansted
« Reply #7 on: »
This could have been put to bed at POPLA. However, you are where you are. At least the drivers identity has not been blabbed, which is the strongest point.

I can tell you with greater than 99.9% certainty that as long as you follow the advice you are receiving here, you will not be paying a penny to MET. As long as they have, in desperation, used DCB Legal to issue the claim, as long as it is defended when it comes, irrespective of all the winning points you have up your sleeve, it will either be struck out or discontinued before it ever reaches a hearing.

FOr now, simply respond to DCB Legal with the following email to info@dcblegal.co.uk and CC yourself:

Quote
Subject: Response to your Letter of Claim Ref: [reference number]

Dear Sirs,

Your Letter Before Claim contains insufficient detail of the claim and fails to provide copies of the evidence your client places reliance upon, putting it in clear breach of the Pre-Action Protocol for Debt Claims.

As a supposed firm of solicitors, one would expect you to comply with paragraphs 3.1(a)–(d), 5.1 and 5.2 of the Protocol, and paragraphs 6(a) and 6(c) of the Practice Direction. These provisions exist to facilitate informed discussion and proportionate resolution. You may wish to reacquaint yourselves with them.

The Civil Procedure Rules 1998, Pre-Action Conduct and Protocols (Part 3), require the exchange of sufficient information to understand each other’s position. Part 6 clarifies that this includes disclosure of key documents relevant to the issues in dispute.

Your template letter refers to a “contract” yet encloses none. That omission undermines the only foundation upon which your client’s claim allegedly rests. It is not possible to engage in meaningful pre-litigation dialogue while you decline to furnish the very document you purport to enforce.

I confirm that, once I am in receipt of a Letter Before Claim that complies with para 3.1(a), I shall seek advice and submit a formal response within 30 days, as required. Accordingly, please provide:

1. A copy of the original Notice to Keeper (NtK) and any notice chain relied upon to assert PoFA 2012 liability.

2. A copy of the contract you allege exists between your client and the driver, being an actual photograph of the sign(s) in place on the material date (not a stock image), together with a site plan showing the sign locations.

3. The precise wording of the clause(s) allegedly breached.

4. The written agreement between your client and the landowner evidencing standing/authority to enforce and to litigate.

5. A breakdown of the sums claimed, identifying whether the principal sum is claimed as consideration or damages, and whether the £70 “debt recovery” add-on includes VAT.


I am entitled to this information under paragraphs 6(a) and 6(c) of the Practice Direction, and I require it to meet my own obligation under paragraph 6(b).

If you fail to provide the above, I will treat that as non-compliance with the PAPDC and Pre-Action Conduct and will raise a formal complaint to the SRA regarding your conduct. I reserve the right to place this correspondence before the Court and to seek appropriate sanctions and costs (including, where appropriate, a stay and/or other case management orders).

Until your client complies and provides the requested material, I am unable to respond properly to the alleged claim or to consider my position. It would be premature and a waste of costs and court time to issue proceedings. Should you do so, I will seek immediate case management relief pursuant to paragraph 15(b) of the Practice Direction and an order compelling provision of the above.

Please note, I will not engage with any web portal; I will only respond by email or post.

Yours faithfully,

[Your name]

Do not use their portal. Do not use any forms that came with the Letter of Claim (LoC). Everything is going to be by email. Nothing is sent by snail mail post.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain

Re: MET Parking Services - Alleged Overstay - Southgate Park, Stansted
« Reply #8 on: »
Thanks so much for the template and the advice.

I have copied and e-mailed them the response you set out, to dcb legal today and will await their reply.

I'm sure they will carry on with the intimidating letters but will pop back for more advice once I hear anything back.

Thanks again - you guys give me faith there are decent, knowledgeable people out there willing to help those that need it to stand up to these highway robbers.

CD

Re: MET Parking Services - Alleged Overstay - Southgate Park, Stansted
« Reply #9 on: »
The debt recovery letters are only "intimidating" if you do not understand that there is absolutely nothing these debt collectors can do. They are powerless. They are not a party to the contract allegedly breached by the driver.

As long as you are aware of that, then those letters should never be "intimidating" ever again. Use the free paper as kindling or shred it to make hamster bedding. Win win.
Never argue with stupid people. They will drag you down to their level and then beat you with experience” - Mark Twain