3. Website woes
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Korting

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Website woes
« on: September 07, 2023, 11:14:34 am »
I know this is not motoring, but here goes.

I have a website which I’ve had for around 11 years.  I recently found out that it is ‘no longer active’ and is parked.

The original website builder holds the title and administrator of the website, he has responsibility for sending me invoices and reminders to pay for hosting.

However he has retired, has not informed me, has not passed on any correspondence from the hosting company and he will not reply to emails, phone calls and wont even come to the door!

I have contacted customer support but in the meantime, I’m worried that I’ll lose the website and I’m also losing business.

How do I go from here?
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andy_foster

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Re: Website woes
« Reply #1 on: September 07, 2023, 12:03:48 pm »
Sounds like a breach of contract. In determining a party's rights, responsibilities, and to a certain extent remedies, under a contract it often helps to see the contract.

As regards the technical/pragmatic side, a website generally has 3 "components" - the domain name, the server (hosting), and the data.
There is potentially possession (which can ve slightly abstract for intangibles), ownership (legal and beneficial), legal ownership and beneficial ownership.

I would suggest that without more meaningful information we would struggle to provide more meaningful advice.


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DancingDad

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Re: Website woes
« Reply #2 on: September 07, 2023, 02:04:07 pm »
Andy is right on contract being key but there is likely to be two contracts.
One between you and the title holder and one between them and the host company.
The latter may well have issues on non payment/contact which at least you are insulated from.
Would also be a bar (along with legal title etc) to you cutting out the middleman and dealing direct with the host

The title holder having retired infers of an age where incapacity may have stopped them in their tracks?
Relatives, estate, carer may be able to help if this is the case??

Otherwise and purely from a pragmatic basis, take the loss and start anew, plenty of website packages out there.
Domain name is likely the biggest loss to swallow.
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Korting

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Re: Website woes
« Reply #3 on: October 03, 2023, 09:21:23 am »
An update:

I went to see him and he agreed to reset everything so that my website would work which it is.

He also told me that once I'd paid the fees, which I have,   he'd hand over all the info I needed to take control myself.

This bit hasn't happened,  I've emailed him but have not had any response.

I will update you when I hear anything else.
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sparxy

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Re: Website woes
« Reply #4 on: October 08, 2023, 04:17:41 pm »
When you say "parked", what do you mean?

Is your domain still pointing to your host, or has it been taken over by a third party? You can check this for some domains by looking at the Whois data.
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