Hi, I recently took my bike to a local Yamaha dealer for a safety recall. The recall was for a new throttle position sensor to be fitted, and for an ECU update to calibrate it.
The dealership fitted the sensor, but couldn't update the ECU. They have asked if the bike has been remapped, I said it hasn't. I got the bike on 650 miles from a Honda dealer, and on the service history it had the running in service at 502 miles, along with a printout from a previous Yamaha dealer showing diagnostic info.
So I know they were able to connect to the bike at 502 miles, and it would be very strange for someone to pay for a remap, then sell the bike after less than 150 miles. Honda spoke to the previous owner and they said the bike was not remapped.
My local Yamaha dealer is trying to wriggle out of helping me, saying that the only reason they couldn't connect is if the bike has been remapped. They have also marked the job as complete on my service history, when they have clearly not completed the job as they couldn't connect to the bike.
Where do I stand here? I am asking them to send the ECU to Yamaha at the very least, to check why they cannot access it. I want to claim under my Yamaha warranty as I still have a year left, but they are saying Yamaha won't cover it if the ECU has been remapped. There is no proof that it has, and with the evidence it seems extremely unlikely.
Thoughts?
