Rental Agreement:
https://jmp.sh/MLdk3WrSPhotos of Damage:
https://jmp.sh/HNgFYagmI recently rented a car from Hertz where I collected.
On collection, I was given a printed written list of if there were any damages to the car where I had to go around and check off the if there were damage with what I could see on the vehicle. I had to do this myself and the staff did not show me round highlighting the any damage. There wasn’t any damage I could see and I was in a rush as I needed the car for work.
However, naively I did not take any photos at the time of collection. I have one photo of the vehicle taken one hour after collection where you can just about make out the car.
When I dropped the vehicle off the branch highlighted damage which they believed had not been recorded before. They produced photos of the vehicle which were not shown to me via email. The collection manager of the branch did not inspect the car with me and told me to close the rental and leave the keys. I did not sign any signature to accept any liability to this damage.
The description of the damage is a duplicate from the when I was originally given. I accept minor scratches and scuffs but not to the extent they have claimed.
I want to contest on two points. Firstly, I did not damage the vehicle to the extent they are claiming. Secondly, they have presented me with different/new evidence from what I was given on collection. I believe being made to sign against a written list of damages but then being held to account against photo evidence is a manipulation.
I'd welcome any thoughts or advice on how to tackle this.
