Quote from: littlebee on July 02, 2026, 08:08:50 am

Is there a particular template letter to follow when raising to POPLA ? And should a response be sent to the PCN issuer at the same time ?

If you have a POPLA code, just appeal to them, no need to contact the parking company again. I'd do a search on here, there should be some previous examples of hirers that have gone to POPLA.

I found this draft and it looks suitable for this case, it was posted in December 2025 - I'll use this to send a note to POPLA. I'll keep you all posted. Thanks very much.

https://www.ftla.uk/private-parking-tickets/popla-appeal-for-parkingeye-pcn-asda-bexleyheath/msg112490/#msg112490

Quote from: littlebee on July 02, 2026, 08:08:50 am

Is there a particular template letter to follow when raising to POPLA ? And should a response be sent to the PCN issuer at the same time ?

If you have a POPLA code, just appeal to them, no need to contact the parking company again. I'd do a search on here, there should be some previous examples of hirers that have gone to POPLA.

Hello DWB2,
Thanks very much for your message - I havent received a POPLA code, do I need to request this from the PCN issuer ?

So has the leased one been cancelled yet?

I'm afraid it has not, there was a response received yesterday, please see below:

https://drive.google.com/file/d/19LciT8HFnPlrMWViI_ZJIP3G-7fV1HFG/view

Not sure if this adds any weight to the matter, but the response was received Wednesday, 1 July 2026 at 00:00, yet they state ''this parking charge is discounted to £60 if paid by 30-jun-2026'' which would have been too late anyway.

Hello,

As you can imagine, I am really worried and not sure what to do ? Will I have to pay the PCN tickets (there are loads).

I have drafted the letter below, is this worth sending for all the PCNs they have issued ?

I'd really appreciate any support.
Thank you.


Dear xxx,

I write solely in my capacity as the registered keeper of the above vehicle.

Liability for the alleged parking charge is denied in its entirety. No admission is made as to the identity of the driver, and no inference should be drawn from this correspondence as to the identity of the driver.

The party seeking to recover this charge is put to strict proof of every element of its claim.

In particular, should this challenge be rejected, please provide:

Strict proof of the legal basis upon which keeper liability is asserted, including full compliance with Schedule 4 of the Protection of Freedoms Act 2012.
Strict proof that a legally enforceable contract was formed with the driver.
Strict proof that the contractual terms relied upon were clear, prominent, transparent and capable of binding a reasonable motorist.
Contemporaneous photographs of all signage relied upon, together with a site plan showing the location of every sign in place on the material date.
Strict proof that the signage complied in all respects with the applicable British Parking Association Code of Practice.

A contemporaneous, unredacted contract demonstrating the legal authority to issue and pursue parking charges in respect of this site.
Copies of all ANPR data, payment records, audit logs, machine maintenance records and any other evidence relied upon.

Evidence that all mandatory consideration and grace periods required by the British Parking Association Code of Practice were correctly applied.

Evidence demonstrating compliance with the Consumer Rights Act 2015, including the requirement that consumer notices and contractual terms be transparent and prominent.

The ANPR images supplied merely demonstrate that a vehicle entered and exited the site. They do not establish that any contractual terms were adequately brought to the attention of the driver, that any contract was accepted, or that any contractual liability arose.

For the avoidance of doubt, this correspondence should not be construed as an admission of liability, an admission as to the identity of the driver, or acceptance that any enforceable contract existed.

Should you decline to cancel this Parking Charge Notice, please provide a POPLA Verification Code, together with all evidence upon which you intend to rely, so that the matter may be referred to independent adjudication.


Yours faithfully,

Quote from: Dave65 on June 01, 2026, 11:45:40 am

At this stage all that is needed is the basic non PoFA compliance as you have wrote.

Anything else can be added at a later stage as they will most likely refuse the appeal.

It could be done online on their site, but watch out for any drop down boxes asking for the driver, submit as hirer.

Keep a shot of the appeal before submitting.

Hello guys,

There has been a response from UKPA which was received earlier today 1st July 2026. I've included a picture of thier response.
What is interesting, there response was recevied as per time stamp below (Wednesday, 1 July 2026 at 00:00) yet they state ''this parking charge is discounted to £60 if paid by 30-jun-2026'' .

Letter: https://drive.google.com/file/d/19LciT8HFnPlrMWViI_ZJIP3G-7fV1HFG/view?usp=sharing




Wednesday, 1 July 2026 at 00:00, no-reply@ukparkingadministration.com <no-reply@ukparkingadministration.com> wrote:
Hello,
The status of a Parking Charge Notice that you have been, or may be responsible for has changed.

Please take a moment to review the updated status of the PCN linked below, as it may require action from you.

You can log in to the UKPA payments and appeals portal by entering the address below into your browser, or by clicking here payment.enforcement.ukparkingadministration.com/pay?pcnnumber=UKPA-xxx-xxx

If you believe you have received this message in error, let us know by emailing complaints@ukparkingadministration.com.

Many thanks,

UKPA


what should be the next steps ?

Thank you

Hello,

Someone called ''bwlegal'' has now issued a recovery letter, link included below.

How best to deal with this and the earlier PCNs issued by UKPA ?

Any advice would be much appreciated - there are a number of PCNs they have issued (listed above) and your help could really help me.
Thank you

https://drive.google.com/file/d/1-cwh2rdRNSv97tsN2fU94_bh3tdTWvrH/view?usp=sharing

But were there specific signs stating, "This site is now under the management of UKPA" or "Please note that the T&Cs have recently changed"?

There are signs which indicate a new company has taken over, so like you state the company name is on the signage but not clear if they state the T&C have changed.

Hi all,

This post may look familiar as there is another thread relating to PCNs from the same location. However, because there are multiple PCNs involving two different vehicles, I felt the original thread may have become confusing, so I have created this separate post specifically for this vehicle. I hope that is OK, and apologies if this is not normally encouraged.

In total, there were 5 PCNs issued across 2 different vehicles:

- One vehicle is a company/lease vehicle.
- The other is the driver’s personal vehicle.

The company vehicle matter is already being dealt with in the following thread and we are currently awaiting a response:

https://www.ftla.uk/private-parking-tickets/pcns-recently-received-from-ukpa-hozah/

This post relates only to the remaining 4 PCNs issued against the personal vehicle, although all PCNs relate to the same car park location.

The car park allows a free parking period (approximately up to one hour). Where stays exceeded that free period, payment has regularly been made at the exit terminal before leaving. There has never previously been an issue and payment has been made successfully many times in the past.

However, since UKPA (also seemingly operating as HOZAH) took over management of the site, the barrier system has appeared unreliable. On numerous occasions the exit barriers have:

- already been open,
- lifted automatically without payment,
- or appeared faulty/broken (including occasions where vehicles have driven through damaged barriers).

This has happened repeatedly over a prolonged period and has become a noticeable issue at the site.

Because the barriers were regularly opening automatically, the genuine impression formed was that either:

- no further action was required before exiting, or
- the system had already recognised/payment had already been processed.

The main questions are:

- Does the repeated barrier malfunction/helpful evidence assist the driver’s position at all?
- Could this be considered misleading, inadequate, or inconsistent enforcement?
- Is there a reasonable basis to offer payment of the actual parking tariffs only, rather than the PCN amounts?
- Realistically, what is the best route to resolve this without unnecessary escalation?

There are 4 PCNs relating to this vehicle:

https://drive.google.com/file/d/1pLY5n7ddVjjO_GKXPJvhpZBjqeBZekL_/view

https://drive.google.com/file/d/1B9mxjaMA3DFV6EhWHlzXI2XX2d1TmoH8/view

https://drive.google.com/file/d/1mj5ItD9Stg4XEtHs1XbmvKUvhpCadLbA/view

https://drive.google.com/file/d/1Vf-E8R90_ygwZJWsQJuQwBUlxHDt-SBk/view

Rear of PCN:

https://drive.google.com/file/d/1HXD8fxYUw5wSUfehFAnxnJmYHpfUY6jm/view

Any advice would be greatly appreciated.

Hi, please note that QR codes on PCNs are unique to each ticket and display all associated details when scanned, so they should be covered.