Hi all,
It's been a while since I've had a NTK drop on my doormat, so confirmation of my understanding and some guidance is appreciated. It arrived a few days ago, whilst we have had post issues in the past, I'm not sure why this is so late.
The driver parked up in the car park and attempted to pay, whilst stood in the car park for some 10+ minutes before leaving and parking on nearby on-street parking as the app was not working and they could not pay for parking. There were multiple errors displayed in adding card details, loading screens that just spun, even with good signal. There are screenshots of this as the driver pre-empted trouble.
Parking event: 8/8/25
NTK sent: 22/8/25 (14 days from day after event)
NTK service deemed: 27/8/25 (19 days from day after event)
I understand that the NTK may be deficient in complying with POFA Sch 4 9(2b), and the bombshell 9(5) & 9(6) as served late (sent on the 22nd being the 14th day, which was a Friday of a BH weekend, so two working days later is Wednesday 27th).
My initial plan is to appeal to them as keeper on the following couple of points:
- NTK non-compliant with PoFA Sch 4 for reasons not limited to being received out of time
- The driver continuously attempted payment, and was unsuccessful, due to reasons outside their control due to the app failing.
There might be other deficiencies but this couldn't have come at a more inopportune time, so whilst trying not to rush this, I'm a bit short on time!
Cheers,
sparxy
https://imgur.com/a/GtRNXahI've redacted the bare minimum, there are no data blocks or text under the black boxes on the photographs and if there is a data block along the top of the picture, it is unreadable on the NTK.
Car park:
Little Berrington St, Hereford