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Messages - ArenJool

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1
Thanks.

Small update. I had an issue with the online portal so I ended up posting the defence to the court. the tech support couldn't help merge my two online accounts but offered an email address for defence (claimresponses.cnbc at justice.gov to help those in future).

Anyway, I received a letter today dated 29 June from the court stating they received my defence and it will be passed on to claimant and they will have 28 days from receipt of defence to confirm if they wish to proceed blah blah blah.

Thanks again.

2
No problem.

We can come up with a short sharp defence.

Give me 48 hours.

Thanks.

Do you know exactly where the vehicle was stopped, out of interest?

I can't make head or tail of it from Google Street View.

The only logical place for the driver to be would be this (ungated) area. Thankfully google street view has pictures from inside:

https://www.google.co.uk/maps/@51.5210964,-0.1950577,3a,75y,240.39h,90t/data=!3m7!1e1!3m5!1ssmZkx3peCHfgunQrVRCfCA!2e0!6shttps:%2F%2Fstreetviewpixels-pa.googleapis.com%2Fv1%2Fthumbnail%3Fcb_client%3Dmaps_sv.tactile%26w%3D900%26h%3D600%26pitch%3D0%26panoid%3DsmZkx3peCHfgunQrVRCfCA%26yaw%3D240.38749423560967!7i16384!8i8192?ucbcb=1&entry=ttu&g_ep=EgoyMDI2MDYxMC4wIKXMDSoASAFQAw%3D%3D

Although the street view image seems to be from 2022, the signs match until at least July 2025. You can see the sign beside the DPD van to the left. There are no UK CPM signs or terms that a driver would have seen driving from harrow road -> Alfred road -> this area.

Thanks again.

3
1-Not setting the auto PCN system to match the sign restriction times/website restrictions times;
2-Not checking the data before sending the second council letter
3-Not checking the data before complaining to the court to get them to send me an order for recovery
4-Not checking the data before sending me the PCN a second time

Sorry but you are wrong as regards addresses.

The council MUST use the info provided by DVLA as regards the registered keeper on the day of contravention in ALL correspondence unless you notify them to the contrary.
You could put in place mail forwarding if you move to prevent such problems or notify the council to use a new address for correspondence.

No need to apologise my friend.

The address was all correct. I am not blaming the council for my mail.

When I wrote "not checking data" I mean "not checking system restriction timing data against actual restriction timing data on road signs and website"

4
Could you post up the Claim Form covering only personal details and the password?

This is a nuts claim - I cannot see they have any chance of winning.

Hello again.

Thanks for your reply.

Here it is:



https://i.postimg.cc/ZnksXY0L/claim-form.jpg

5
Apologies if I have not been clear.

To clarify, yes, I think my post is going astray. There have been huge delays with my mail and sometimes I've been waiting for important mail and it hasn't turned up.

I had to go to the local court to sign a witness statement. I understand that it is not the council's fault that my post does not get to me in a timely manner, but the following is the councils fault:

1-Not setting the auto PCN system to match the sign restriction times/website restrictions times;
2-Not checking the data before sending the second council letter
3-Not checking the data before complaining to the court to get them to send me an order for recovery
4-Not checking the data before sending me the PCN a second time

These are 4 failures by the council that are easily resolved, and if was, would have saved taxpayer money. It seems the council are relying on automated systems and in doing so are sending threats to law abiding motorists who may pay a false charge because they may not remember specific details out of fear of an increased charge.

I understand automated systems need to be relied upon to save money but that shouldn't stop human intervention at any of the 4 points above.

It seems to me that this is just a money making scam. I was just trying to find a way to get them to open their eyes to the situation so it doesn't happen again.

Thanks for your responses.

6
Hi all.

Out of the blue, I received a court summons stating that Tower Hamlets were after fees for an unpaid PCN for "failing to comply with a restriction on vehicles entering a pedestrian zone" on "West Tenter Street".

The thing is, I remember driving through that road for a work meeting at 10am and being very careful not to enter during the displayed restricted hours which were 8.13-9.15am and 3-3.45pm.

The letter offered three options for defence: challenge not accepted, challenge not responded to or non receipt of pcn.

I had to go to my local court to make a statutory declaration of non receipt of PCN.

The court cancelled the claim and Tower Hamlets send me the PCN.

Their image and letter states that I entered at 9.26 am. This is obviously outside the sign restrictions (and even their website confirms this) but their images conveniently do not show the full sign.

I challenged stating that I did not agree that a contravention occurred.

They then sent me a letter stating they cancelled the PCN, and apologising for any inconvenience caused.

I can only assume their automated systems do not match the stated restrictions.

I am so angry. Imagine the number of drivers obeying the law yet receiving this BS PCN. I would bet that most of them pay believing they actually made an error.

Me going to the local court to make a declaration, and parking there, and driving to the location again to take pictures (I wanted to make sure I wasn't going crazy) all cost me money.

Can I claim any of this (and the anxiety and stress) back? I'd like to donate it to this site.

I'd like to punish them so that they don't do this to anyone else.

What a waste of the courts' time, and taxpayer funds.

Thanks for advice.

7
Hello again.

I have an update.

I have received a Claim Form.

It is dated 02 June 2026

I understand I need to respond with an Acknowledgment of Service within 14 days of service of the claim (a claim is considered served on the fifth day after it is issued).

So I understand that I have to respond on the moneyclaim website with an AoS by 20th June.

I understand that I need to file a defence within 14 days of my AoS.

Can anyone please advise if my understanding is correct and also If I need to change the wording of my defense in my previous posts?

Thanks all.

8
Thank you.

I didn't have access to my account but I saw your reply while logged out and posted a letter.

They have responded to state that they confirmed receipt but have evidence I was parked on their premises and posted the same two laughable photos :D

They stated that if I don't respond they'll go after me, the keeper.

I'll let you know if anything further turns up.

Much appreciated

9
Found this...


https://www.google.com/maps/@51.52089,-0.1955034,3a,75y,27.4h,79.7t/data=!3m7!1e1!3m5!1sTXQzL2lswIDHCW8VASCOmQ!2e0!6shttps:%2F%2Fstreetviewpixels-pa.googleapis.com%2Fv1%2Fthumbnail%3Fcb_client%3Dmaps_sv.tactile%26w%3D900%26h%3D600%26pitch%3D10.299612302347839%26panoid%3DTXQzL2lswIDHCW8VASCOmQ%26yaw%3D27.40443371443549!7i16384!8i8192?entry=ttu&g_ep=EgoyMDI2MDEyOC4wIKXMDSoKLDEwMDc5MjA3MUgBUAM%3D

Thanks for that. I know where this sign is. It is just about at the end of Alfred road. To the right of the entrance of an electronically gated car park at the bottom left of this map of "Brindley Estate":

https://www.openstreetmap.org/way/728959897#map=18/51.521405/-0.194512.

There is an unobstructed road to the right of Polesworth house, which has no CPM signs, an unobstructed road to the left of Polesworth house, which also has no CPM signs, and an unobstructed road to the right of Oversley house, which has no CPM signs.

There is no way the driver could have entered the gated car park at the end of Alfred road without a fob.

It is not clear from the photo which car park the PCN is allocated for. This is important because there is no way the driver could have read any terms if they went into any of the accessible car parks.

Should the reply form be responded to with these details:

Filling box D stating that I (the keeper) never entered into any contract as no contract terms were displayed, and the Keeper cannot be liable because the PCN is not PoFA compliant.

Should I also fill box I asking for:
-a copy of the written contract for the debt and a full statement of the account
-a copy of the notice of assignment of the debt
-confirmation of where they think the car was parked by way of a map
-confirmation of where their camera is by way of map
-proof they have jurisdiction in that area
-confirmation of clearly displayed CPM terms in that area


Thanks in advance.

10
Hi all.

So I have an update.

A letter was mailed to me dated 16 January 2026.

It is a "Letter of Claim".

I have uploaded the images with the personal details removed. It states that I have until 15 February to reply.

The "Client" is named as "UK Car Park Management Limited", named on my page 1.

No signage at all mentioned UK Car Park Management Limited". The google maps link above shows what the signage stated. This is reconfirmed when I returned to the location in July 2025 and took a video.

I assume the best course of action is to complete the reply form, filling box D stating that I never entered into any contract as no contract terms were displayed.

Should I also fill box I asking for a copy of the written contract for the debt and a full statement of the account, and a copy of the notice of assignment of the debt?

Please let me know if there is anything better that I should do instead.

LOC1


LOC2


LOC3


LOC4


LOC5


LOC6


LOC7


LOC8


LOC9


July sign


July sign


May sign


PCN page 1


PCN page 2




Thanks!

11
Thanks for your response.

The photo of the sign you have showed us does not appear to be a sign belonging to CPM. How the car park area is delineated could be important.
One possibility I can think of, is that the car park is for residents of the block it is adjacent to, but only if they register their details with Westminster City Council (given the "vehicle not registered" comment on the PCN). The bays do not seem to be allocated to individual flats and are all unmarked except for the one disabled bay stating for "LL14".


The GSV views are too old to be of any value. We would need to see the current signage, preferably under the same lighting conditions at the time of the alleged contravention.
I agree the GSV views are 3 years old but I promise that it accurately reflects what is shown today. I can't get any photos of that area until mid June.

For any contract to have been made, there must have been an entrance sign that clearly informs the driver that they are entering private land and that parking terms and conditions apply. Once on the land, there must be sufficient signs that adequately bring to the attention of the driver what the terms of parking are.
The only sign mentioned on entrance is the one provided in the opening post, and matches the GSV views.

Did you park in a bay marked as for the use of people with a disability? If so, there should be a sign with all the parking terms and conditions that can be read by the driver without having to leave the vehicle. Is that the case?

The car was stopped, while still occupied, in an unmarked bay for 10 minutes. Not in a bay marked as for the use of people with a disability. I'm unsure if the agreed definition for what a "parked" car includes whether or not the car is occupied, and if there is any time limit, and if the car must be locked or not.

12
Any advice please?

Thanks in advance.

13
The Notice to Keeper (NtK) is not fully compliant as there is no evidence that the any contract could have been formed. There is a minimum consideration period required for the driver to seek out, read and understand the terms and conditions and to decide whether to remain or leave.

Four minutes is below the minimum consideration period and therefore there is no evidence that the driver entered into any contract before deciding to leave the location. It is irrelevant whether the vehicle was stopped in a disabled bay or not.

Additionally, the operator is obliged to comply with the the PPSCoP and the evidence shows that the single sign, high up on a post in tiny font does not comply with section 4.1 which states:

"4.1. The parking operator must ensure that at least one sign containing the terms and conditions for parking can be viewed without the driver needing to leave the vehicle, in order for drivers with a disability to be able to make an informed decision on whether to park at the premises."

That single sign does not fulfil that requirement.

However, you are dealing with an IPC operator so no appeal or subsequent IAS appeal will be successful and the only way you are going beat this is to ignore all debt recovery threats and wait for them to send you a Letter of Claim (LoC) and subsequent N1SDT Claim Form, whereto defend it using a template defence we provide and eventually it is discontinued.

Thanks for your response, I appreciate it.

I will post back if/when I get LoC.

14
Hello.

I hope you're all well.

I am the registered keeper. I have just noticed this PCN. I have not been on top of my mail as I am juggling a few court cases fighting false allegations.

The driver and two disabled passengers drove into this parking area. One of them left the car to the coop store to ask what the conditions of parking were. The car was never vacant. After 6 minutes, the car left the area because the driver did not agree to the conditions.


Google maps link:
https://maps.app.goo.gl/smww9At9a5BpfPWP6

Can this be successfully fought please?

Thanks.

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15
Hello.

I hope you're all well.

I am the registered keeper. I have just noticed this PCN. I have not been on top of my mail as I am juggling a few court cases fighting false allegations. When I try to log on to appeal, it states that the case has been moved to their legal team.

The driver and passenger drove into this parking area. one of them left the car to check to see if the Westminster white disabled badge was valid in this car park. The car was never vacant. 10 minutes of searching did not get a solid answer so the car left the area.

The only signs inside only state "OVS permit holders only". It is not clear that this area is one of the exclusions mentioned of the white badge page (It is not clear that this is a WCC estate): https://www.westminster.gov.uk/parking/disabled-parking/where-you-can-park-disabled-badge

Google maps link:
https://maps.app.goo.gl/1aPdZ5FexUQowPFQ6

Can this be successfully fought please?

Thanks.

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