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Private parking tickets / Re: DCBL - Notice of Debt Recovery - Unpaid Parking Charge £170
« on: February 06, 2025, 04:30:05 pm »You need to send a formal complaint about G24s initiation of debt recovery and the added £70 charge together with an appeal. This should be sent as a PDF attached to an email to info@g24.co.uk and CC in yourself. Mark the email subject line as "FAO: Complaints Department".QuoteG24 Ltd
Complaints Department
PO BOX 3320
Gerrards Cross
Bucks, SL9 8WT
By email to: info@g24.co.uk
[Date]
Subject: Formal Complaint and Late Appeal – PCN [Reference Number]
Dear Sir/Madam,
I am writing to formally complain about a letter received from your Debt Recovery Agent (DRA) and to also submit an appeal against the Contractual Parking Charge Notice (CPCN) issued to my vehicle on 22nd November 2024, [Vehicle Registration], at Central Six Retail Park, Warwick Road, Coventry, CV3 6TA.
I was out of the country for a period that spanned the time in which the Notice to Keeper (NtK) would have been received (26th November 2024) and the deadline to appeal (24th December 2024). I had no opportunity to respond earlier as I was unaware of its existence. I can provide evidence in the form of flight tickets and digital transactions made in my destination country during the whole period of stay while being away from UK to support this.
Under Section 8.4.1(c) of the BPA/IPC Private Parking Single Code of Practice (PPSCoP), you are required to consider appeals received outside of the usual timeframe when the appellant provides evidence of exceptional circumstances. Being outside of the country is explicitly listed as such an exception.
Appeal Against the Parking Charge
I am the registered keeper of the vehicle and I dispute your 'parking charge'. I deny any liability or contractual agreement, and I will be making a formal complaint about your predatory conduct to your client, the landowner.
Your Notice to Keeper (NtK) is not compliant with the Protection of Freedoms Act (PoFA) 2012 because:• It fails to specify the "period of parking" as required under PoFA Schedule 4, Paragraph 9(2)(a).
Two ANPR images of a vehicle in motion do not define a period of parking. They only show entry and exit times. ANPR cannot establish actual parking duration.
Since your NtK does not fully comply with all the requirements of PoFA 2012, you cannot hold the keeper liable for this charge. Partial or substantial compliance is insufficient under the law.
There will be no admission as to who was driving, and no inferences or assumptions can be drawn. G24 has issued this charge based on an allegation of breach of contract against the driver only.
As such, the registered keeper cannot be presumed to be the driver, nor can you pursue the charge under any misinterpretation of agency law. Your NtK can only hold the driver liable.
G24 would have no prospect of success in court, so I urge you to save us both a waste of time and cancel this PCN.
Next Steps
As per the PPSCoP, you are required to:• Accept this late appeal under Section 8.4.1(c) due to exceptional circumstances.
• Place the charge on hold while this appeal is reviewed.
• Provide a full written response.
If you fail to process my appeal in accordance with the PPSCoP, I will escalate my complaint to the International Parking Community (IPC) and notify other relevant bodies of your conduct.
I expect your response within 28 days.
Yours faithfully,
[Your Name]
Have received an email response from them, to raise the issue to the Complaints Department via Post - They may not respond via email on the issue.
"Thank you for your email.
To make a complaint, please follow the correct process and write in to our PO BOX address. The address is below:
Complaints Department
G24 LTD
PO BOX 3320
GERRARDS CROSS
BUCKS
SL9 8WT
You may not receive further communication from this email."
