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Non-motoring legal advice / Re: Consumer Law
« on: October 01, 2024, 05:19:43 pm »
Here is the paragraph on their website
Returning Faulty Or Damaged Item
Damaged items can't be returned after 30 days of receipt of goods.
We must be notified of any items that arrive damaged within 48hrs of receipt of goods. Choose one of the methods below
Contact us - We have several ways of getting in touch via our Contact Us page
Damaged Item Form - You can inform us of any damaged items via the Damaged Item Form
You may be required to supply photographs of any damaged items. You can upload these as part of the returns process
Do not begin the returns process until you have informed us of any damaged items
Also this
Once you receive your items, please do not store them away for later inspection, as if any goods received are damaged, faulty or incomplete, you must notify us within 48 hours of delivery via email or telephone, quoting your ORD number for reference. Please open each box and check thoroughly for damages. If we are notified within the given time frame, we will then organise a replacement and collection. In any situations in which customers have adhered to terms and conditions, yet have received goods that are incorrectly supplied or damaged in transit, XXXXXXX will replace goods free of charge. Please note that in some cases, a courier will refuse to collect and we will be unable to organise a collection, for example in the case of broken glass or pottery.
So it seems that their TCS and Cs can gazump Consumer Law?
Oh well might be a late night for me then opening lots of packaging!
Returning Faulty Or Damaged Item
Damaged items can't be returned after 30 days of receipt of goods.
We must be notified of any items that arrive damaged within 48hrs of receipt of goods. Choose one of the methods below
Contact us - We have several ways of getting in touch via our Contact Us page
Damaged Item Form - You can inform us of any damaged items via the Damaged Item Form
You may be required to supply photographs of any damaged items. You can upload these as part of the returns process
Do not begin the returns process until you have informed us of any damaged items
Also this
Once you receive your items, please do not store them away for later inspection, as if any goods received are damaged, faulty or incomplete, you must notify us within 48 hours of delivery via email or telephone, quoting your ORD number for reference. Please open each box and check thoroughly for damages. If we are notified within the given time frame, we will then organise a replacement and collection. In any situations in which customers have adhered to terms and conditions, yet have received goods that are incorrectly supplied or damaged in transit, XXXXXXX will replace goods free of charge. Please note that in some cases, a courier will refuse to collect and we will be unable to organise a collection, for example in the case of broken glass or pottery.
So it seems that their TCS and Cs can gazump Consumer Law?
Oh well might be a late night for me then opening lots of packaging!