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Private parking tickets / Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
« on: July 13, 2024, 01:05:02 pm »
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Private parking tickets / Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
« on: July 13, 2024, 02:17:09 am »
User PM'd haven't heard back.
AoS sent off yesterday.
In the meantime a without prejudice (save as to costs) letter was received to settle for £70 from PE.
This is still unacceptable as the driver already paid more than what should have been due for the parking on the day of the incident. And paying PE for the administrative costs for trying to pursue a debt that was not owed to begin with is not a compromise or 'without prejudice' in my personal opinion.
I suppose this is somehow inline with 24.1b of the BPA CoP debt recovery fee cap before court action as far as it looks to me though court action has already begun.
AoS sent off yesterday.
In the meantime a without prejudice (save as to costs) letter was received to settle for £70 from PE.
This is still unacceptable as the driver already paid more than what should have been due for the parking on the day of the incident. And paying PE for the administrative costs for trying to pursue a debt that was not owed to begin with is not a compromise or 'without prejudice' in my personal opinion.
I suppose this is somehow inline with 24.1b of the BPA CoP debt recovery fee cap before court action as far as it looks to me though court action has already begun.
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Private parking tickets / Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
« on: July 12, 2024, 01:56:06 am »
I did indeed see the post. Thanks for the notification.
Looked for an email address to send to the director of operations but was less successful.
But I will certainly escalate it higher and higher up as information becomes available.
For now the line of communication with the parking team is open and the PALS team have already been contacted and will be cc'd in on the next.
AoS will be filed.
Looked for an email address to send to the director of operations but was less successful.
But I will certainly escalate it higher and higher up as information becomes available.
For now the line of communication with the parking team is open and the PALS team have already been contacted and will be cc'd in on the next.
AoS will be filed.
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Private parking tickets / Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
« on: July 11, 2024, 11:45:27 pm »
Thanks b789.
Unfortunately the backside of the NtK does state appeals can also be made via postal mail.
The site failure + screenshot was not sent to PE online it is near impossible except for a narrow set of predefined topics to contact them.
Further developments:
- A reply after escalating was finally received from the hospitals parking team.
Will share more details when solid developments come through.
For now we will assume that everything proceeds as normal with the court process as this is already underway.
Q's after reading the BPA CoP:
Q1) 23.3 Photographic evidence. Can one try to ask PE for photographic evidence of the driver paying? As they would have to provide it due to the CoP. As we know the ticket on the day was paid this would help clarify (not conclusively of course) that PE have no evidence at all that the driver didn't pay.
Q2) Thinking of defence...there are two signs https://imgur.com/B1nbdkQ and https://imgur.com/gek3EsZ. Step 6 says a receipt is automatically issued. This did not happen.
On that sign the only contact details are for the telephone number which is used to pay fines, you cannot wait and get through to someone it ends the call. Could this be part of an argument that PE is not reachable in the case of a failure at their fully automated carpark. Forcing a driver to leave the site without a receipt in case of a malfunction making them susceptible to situations such as this one before writing to the PO Box. It makes it impossible for them to report failures in automation at the scene, which immediately results in a PCN being issued.
Q3) CoP 23.13.a.b) Given the occurrence of a similar case I'm sure I saw on another website but that disappeared at the same carpark and the other one (where the person has a receipt) on this site it would not be surprising if there are far more. Can BPA be asked to try and access this information?
Q4) Finally does anyone know in CoP 7.2 if PE have to ask the owners of the private land (I believe the hospital, but would need to check that) every single time they want to pursue a legal case or just once with a general outline?
Unfortunately the backside of the NtK does state appeals can also be made via postal mail.
The site failure + screenshot was not sent to PE online it is near impossible except for a narrow set of predefined topics to contact them.
Further developments:
- A reply after escalating was finally received from the hospitals parking team.
Will share more details when solid developments come through.
For now we will assume that everything proceeds as normal with the court process as this is already underway.
Q's after reading the BPA CoP:
Q1) 23.3 Photographic evidence. Can one try to ask PE for photographic evidence of the driver paying? As they would have to provide it due to the CoP. As we know the ticket on the day was paid this would help clarify (not conclusively of course) that PE have no evidence at all that the driver didn't pay.
Q2) Thinking of defence...there are two signs https://imgur.com/B1nbdkQ and https://imgur.com/gek3EsZ. Step 6 says a receipt is automatically issued. This did not happen.
On that sign the only contact details are for the telephone number which is used to pay fines, you cannot wait and get through to someone it ends the call. Could this be part of an argument that PE is not reachable in the case of a failure at their fully automated carpark. Forcing a driver to leave the site without a receipt in case of a malfunction making them susceptible to situations such as this one before writing to the PO Box. It makes it impossible for them to report failures in automation at the scene, which immediately results in a PCN being issued.
Q3) CoP 23.13.a.b) Given the occurrence of a similar case I'm sure I saw on another website but that disappeared at the same carpark and the other one (where the person has a receipt) on this site it would not be surprising if there are far more. Can BPA be asked to try and access this information?
Q4) Finally does anyone know in CoP 7.2 if PE have to ask the owners of the private land (I believe the hospital, but would need to check that) every single time they want to pursue a legal case or just once with a general outline?
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Private parking tickets / Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
« on: July 09, 2024, 10:04:31 pm »
Driver has not been identified to PE.
What happens in these two scenarios Driver = Keeper?
Driver is not the keeper?
(Asked both questions to avoid publicly putting information out there)
In addition I reached out to POPLA to confirm there is nothing they can do at this point.
They confirmed they can only become involved if an appeal has been reject (issues a 10 digit code).
As PE website for appeals was not working at the time there was no way to obtain a 10 digit code.
Therefore no POPLA appeal could have been made at the time.
Would this be a valid argument? Or would the driver/keeper be expected to revisit the website frequently until it works again to appeal?
What happens in these two scenarios Driver = Keeper?
Driver is not the keeper?
(Asked both questions to avoid publicly putting information out there)
In addition I reached out to POPLA to confirm there is nothing they can do at this point.
They confirmed they can only become involved if an appeal has been reject (issues a 10 digit code).
As PE website for appeals was not working at the time there was no way to obtain a 10 digit code.
Therefore no POPLA appeal could have been made at the time.
Would this be a valid argument? Or would the driver/keeper be expected to revisit the website frequently until it works again to appeal?
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Private parking tickets / Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
« on: July 09, 2024, 09:50:24 pm »
Thanks.
Sorry what is NtK and PoC short for?
So I have checked with the driver and they did indeed receive another letter I have attached that one it is also where PE claim £25 where added for debt collection.
Page 1 https://imgur.com/sGWKmRs
Page 2 (backside) https://imgur.com/HcHXwd8
Important Note: The driver was not aware of the second letter as they were very ill in hospital for an extended period and had just been released 2 days prior and were still recovering from home when that letter arrived. This could easily be proven as they were also off work (rare for the driver) and it will be on their patient file somewhere.
Image of the backside of the PCN (I assume the NtK) https://imgur.com/q35e9G8
Payment was just made with the loose change the driver managed to find as they were not expecting to pay the full day fee as it was supposed to be the <3hrs.
Therefore the only evidence would indeed be if the PE machine logs payments on a daily basis or weekly basis.
Would the driver be able to argue that the end of day accounting would not have added up correctly on that day when compared with the tariffs and timestamps of all the cars on the lot.
As they definitely inserted more money than PE's system would have logged parking time on the ANPR.
(So unless someone else paid too little for their parked time the total accounting on that day would have to be around £7 higher than the total parked time.)
Sorry what is NtK and PoC short for?
So I have checked with the driver and they did indeed receive another letter I have attached that one it is also where PE claim £25 where added for debt collection.
Page 1 https://imgur.com/sGWKmRs
Page 2 (backside) https://imgur.com/HcHXwd8
Important Note: The driver was not aware of the second letter as they were very ill in hospital for an extended period and had just been released 2 days prior and were still recovering from home when that letter arrived. This could easily be proven as they were also off work (rare for the driver) and it will be on their patient file somewhere.
Image of the backside of the PCN (I assume the NtK) https://imgur.com/q35e9G8
Payment was just made with the loose change the driver managed to find as they were not expecting to pay the full day fee as it was supposed to be the <3hrs.
Therefore the only evidence would indeed be if the PE machine logs payments on a daily basis or weekly basis.
Would the driver be able to argue that the end of day accounting would not have added up correctly on that day when compared with the tariffs and timestamps of all the cars on the lot.
As they definitely inserted more money than PE's system would have logged parking time on the ANPR.
(So unless someone else paid too little for their parked time the total accounting on that day would have to be around £7 higher than the total parked time.)
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Private parking tickets / Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
« on: July 09, 2024, 10:30:03 am »
Thanks for your reply b789.
Attachments now uploaded via imgur. Yesterday this was not possible as the server was apparently full and advised to contact administrators, see image.
It's a N1SDT claim form.
Need to check with the driver that no other letters were received.
Issue date of PCN 27/03/2024
Issue date of the N1SDT 24/06/2024
https://imgur.com/a/In4bO6z
Attachments now uploaded via imgur. Yesterday this was not possible as the server was apparently full and advised to contact administrators, see image.
It's a N1SDT claim form.
Need to check with the driver that no other letters were received.
Issue date of PCN 27/03/2024
Issue date of the N1SDT 24/06/2024
https://imgur.com/a/In4bO6z
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Private parking tickets / Re: Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
« on: July 08, 2024, 11:06:04 pm »
Timeline
Parking - 21/03/2024
PCN Received - 02/04/2024 [Image 1]
Parking Eye Website Appeal Attempt - 15/04/2024 [Image 2]
Email Sent to PARKINGRFL (The hospital parking management) - 15/04/2024
Note: In this email a screenshot of parking eye website complaint failure and almost identical description of the situation as above took place.
County Court Letter arrived - 28/04/2024 [Image 3]
Follow up emails to PARKINGRFL - 30/06/2024, 02/07/2024, 05/07/2024
Note: The follow up emails ask for them to get in touch. [ Guests cannot view attachments ]
Parking - 21/03/2024
PCN Received - 02/04/2024 [Image 1]
Parking Eye Website Appeal Attempt - 15/04/2024 [Image 2]
Email Sent to PARKINGRFL (The hospital parking management) - 15/04/2024
Note: In this email a screenshot of parking eye website complaint failure and almost identical description of the situation as above took place.
County Court Letter arrived - 28/04/2024 [Image 3]
Follow up emails to PARKINGRFL - 30/06/2024, 02/07/2024, 05/07/2024
Note: The follow up emails ask for them to get in touch. [ Guests cannot view attachments ]
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Private parking tickets / Parking Eye Chase Farm (Carpark: Patient and Visitor 3)
« on: July 08, 2024, 10:38:59 pm »
Hi FTLA,
The driver, an NHS staff member, attended a training at the hospital for a short stay.
When they arrived in the carpark (they found a space, they also check and found that the parking machine did not dispense tickets that could be displayed inside the car as it is a paperless system.)
The process as indicated on instructional signage was to enter your numberplate as you leave the facility which will then display the amount that needs to be paid.
The driver arrived at the hospital at 10:48 once parked the driver checked the ticketing machine which confirmed they needed to enter their details when leaving.
They attended their training which lasted approximately 2 ½ hours, when they return to their car they followed the instructions on the machine to pay for parking.
Once they entered their numberplate they had expected to be prompted to pay the amount in line with the 3 hour parking charge, however the machine required £10 to be paid (the maximum charge for a 24h period).
In addition, the machine would not allow payment by card ‘out of order’ and stated It would take cash payment only.
There was no option to amend the amount or dispute the charge and once paid no receipt was dispensed or option to request confirmation of payment again as the machine only accepted cash.
On 02/04/2024 they received via post, a parking fine from Parkingeye LTD. a discounted £60 fine charging them £100 if not paid ‘early’.
Their claim is that the driver parked and left without paying at the carpark on the day of their training (21.04.24).
The driver does not dispute parking between the stated hours, they do however dispute both having parked without paying the appropriate parking amount and remaining in the carpark longer than permitted.
In addition to the above they were unable to dispute the charge with Parkingeye LTD. As their appeals process on the parking eye website was unusable due to an ongoing website error which block the submission of appeals on their portal.
The driver attempted to contact the Royal free trust parking team close to the date of receiving the PCN but received no response for several months and this remained quite after following up in the last weeks.
The driver unfortunately did not contact POPLA as they waited for a reply from the NHS royal free trust parking team.
Now a county court letter arrived from parking eye. The details of which will be attached below.
Time is unfortunately very limited and the driver intends to defend themselves as they paid firstly more than what should have been owed and now are being pursued for £210. However lack of a receipt is a key issue challenge.
Any advice would be very much appreciated. Thank you.
The driver, an NHS staff member, attended a training at the hospital for a short stay.
When they arrived in the carpark (they found a space, they also check and found that the parking machine did not dispense tickets that could be displayed inside the car as it is a paperless system.)
The process as indicated on instructional signage was to enter your numberplate as you leave the facility which will then display the amount that needs to be paid.
The driver arrived at the hospital at 10:48 once parked the driver checked the ticketing machine which confirmed they needed to enter their details when leaving.
They attended their training which lasted approximately 2 ½ hours, when they return to their car they followed the instructions on the machine to pay for parking.
Once they entered their numberplate they had expected to be prompted to pay the amount in line with the 3 hour parking charge, however the machine required £10 to be paid (the maximum charge for a 24h period).
In addition, the machine would not allow payment by card ‘out of order’ and stated It would take cash payment only.
There was no option to amend the amount or dispute the charge and once paid no receipt was dispensed or option to request confirmation of payment again as the machine only accepted cash.
On 02/04/2024 they received via post, a parking fine from Parkingeye LTD. a discounted £60 fine charging them £100 if not paid ‘early’.
Their claim is that the driver parked and left without paying at the carpark on the day of their training (21.04.24).
The driver does not dispute parking between the stated hours, they do however dispute both having parked without paying the appropriate parking amount and remaining in the carpark longer than permitted.
In addition to the above they were unable to dispute the charge with Parkingeye LTD. As their appeals process on the parking eye website was unusable due to an ongoing website error which block the submission of appeals on their portal.
The driver attempted to contact the Royal free trust parking team close to the date of receiving the PCN but received no response for several months and this remained quite after following up in the last weeks.
The driver unfortunately did not contact POPLA as they waited for a reply from the NHS royal free trust parking team.
Now a county court letter arrived from parking eye. The details of which will be attached below.
Time is unfortunately very limited and the driver intends to defend themselves as they paid firstly more than what should have been owed and now are being pursued for £210. However lack of a receipt is a key issue challenge.
Any advice would be very much appreciated. Thank you.
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Private parking tickets / Re: Parking Eye Chase Farm Hospital
« on: July 08, 2024, 10:07:21 pm »
Hi Vike,
And FTLA community. Wanted to let you know a very similar case happened but in carpark 3 at Chase Farm hospital. I will make a separate post. Also parking eye, also no option for printable receipt and card payment out of order.
And FTLA community. Wanted to let you know a very similar case happened but in carpark 3 at Chase Farm hospital. I will make a separate post. Also parking eye, also no option for printable receipt and card payment out of order.
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