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Messages - rtwhufc83

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Private parking tickets / Re: Group nexus - appeal was ignored/missed
« on: March 22, 2024, 09:28:15 am »
Hi all, thank you for the replies.

I have checked my spam folder and nothing is in there. Looking at trust pilot reviews (1 star) this is not the first time they have done this.

In my appeal letter I have admitted I was the driver and I was in the car park for 13 minutes. I went into the gym to enquire about joining, as it was December and around 18:00 it was dark and I had no idea it was a camera controlled car park, which I am sure will not hold up but that's just being honest.

My main issue with this is the fact my appeal has been ignored/missed and you cannot talk to anyone at the company about this. It clearly states on their automated response email to my appeal that my parking charge would be put on hold until my appeal is considered, however this was not the case.

Is there not any kind of protection over this?

The worst thing about it is the lack of customer service, you cannot talk to anyone at group nexus about this, it is like this is how they operate.

I was very much willing to pay the fine if my appeal failed but they have not kept to what was sent to me in their email. I have attached the mail I received.

Many thanks

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Private parking tickets / Group nexus - appeal was ignored/missed
« on: March 21, 2024, 09:05:52 pm »
So back in December I received a parking ticket from this lovely professional company called Group Nexus.

I parked in a gym car park for 13 minutes unaware of the time limit/cameras etc.

Ticket arrived through the door, decided to appeal and this is where the fun started.

Once I appealed I recieved an automated response saying something along the lines of.

"We have recieved your appeal it will take approximately 35 days for us to respond please do not follow up in this time, your fine has been put on hold, it will not increase whilst your appeal is being looked at and you will never be asked to pay more whilst your appeal is in progress"

Fair enough I thought, hopefully they will accept my appeal

Two weeks later I get a letter through the post informing me the fine has now gone up to £100 as I have not paid with the 14 days

At this time I tried to contact them but of course you cannot speak to anyone, so I log on to reappeal, to add another appeal, anything to get their attention, of course you cant as it was showing my appeal was in progress.

Still I thought, maybe this was an honest mistake  ;D and Ill receive my appeal decision soon.

Nooooooooooo of course I didnt instead a couple of weeks later I receive a letter saying my bill is now £170 and has been passed on to the debt collectors. Oh joy...

I have tried to log onto my appeal again but it just shows it has been handed over to the debt collectors.

So, I have the original email from them showing their promise of looking at my appeal which they obviously havent done and are just a bunch of scumbags, I have no intention of paying after what has happened just wondering if anyone knows where I stand and if they have heard of this kind of behaviour before.

Cheers.

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