Reviving an old thread here now - Just got my response back from the council after my formal reps, obviously they rejected it.
Formal rep sent:
As stated in my initial appeal, there was no machine present that could have been used to purchase a pay & display ticket. The rejection letter dated 10/11/23 stated that payment for the parking should have been obtained via the ‘RingGo’ facility using a telephone - while this facility may have existed the driver was unaware of this fact due to the car park being pitch black as there was no lighting in the car park. Any signs that indicate other methods to pay for parking were not visible at all. The driver cannot possibly be held accountable if there are no clear instructions on other methods to provide payment for the car park and the only obvious method for payment (the machine) was not available. Evidence for the lack of lighting can be seen in the image I originally submitted with the initial appeal - it shows that the machine was not lit at all except for the backlit display. I have reattached the same picture at the bottom.
In addition to this, the alleged contravention code (83) which was given as “Parked in a car park without clearly displaying a valid pay & display ticket or voucher or parking clock.” also appears to be incorrect. If there was the option to pay by phone, that contravention code would still apply as nothing would be ‘displayed’ as it is all handled virtually. Therefore it appears to me the wrong contravention code has been used on the PCN itself - a quick search reveals contravention code 73 as “Parked without payment of the parking charge.” would be the correct contravention code.
Given these points, I respectfully ask you to rescind the PCN given the reasons outlined above.
Response from them:





I'm pretty annoyed about this because there were a tonne of other cars with PCNs given on the same night - probably for the same reason as me. Any advice / help for going to the adjudicator? I also note that my time limit is coming up so I need to submit it soon.
I do not know why they think I examined the machine, as I said in my original rep, it was pitch black. The only thing I could see was the backlit display saying the machine was out of order. As for the CEO evidence, it does show the area where my car was lit but this photo was taken ~2 hours after I parked, the machine was not near where I parked and from memory when I came back to the car park the lighting had come back on.
I also note that the rejection letter does not note that the adjudicator can extend the period given to appeal the PCN (as shown
here)