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Messages - genevieve

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Private parking tickets / Re: wrong registration number entered
« on: November 11, 2023, 03:31:51 pm »
Quote from: DWMB2 on November 10, 2023, 03:03:56 pm
This should fall under the scope of 'keying errors' - take a look at section 17 of the BPA's Code of Practice (there's a link in my signature at the bottom). This is likely to fall under the banner of a Major Keying Error - if she sends a copy of the ticket purchased they should offer her the option of paying £20 to close the matter.

thank you for your help, she will send an email with a copy of the ticket

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Private parking tickets / Re: wrong registration number entered
« on: November 10, 2023, 11:33:32 am »
Thank you

this is an example

her true reg is AB12 CDE

and she entered C12 ADE

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Private parking tickets / Re: wrong registration number entered
« on: November 10, 2023, 10:43:22 am »
this is the letter (I hope) [ Guests cannot view attachments ] [ Guests cannot view attachments ]

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Private parking tickets / wrong registration number entered
« on: November 10, 2023, 10:30:04 am »
Good morning

I am trying to help a friend who parked in an ecp and entered the wrong vrn. Before asking me for help she did appeal to ecp, this is the letter she has received back.

The letter seems to give 2 contradicting options, to either send a screenshot of her ticket (which she did with the first appeal) or to go to POLPLA, what do you suggest please

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