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Ive now had a subsequent email correspondence regarding this PCN from TPS as follows:Re: Parking Charge Number HT3797282 (Vehicle: XXXXXXX)POPLA Verification Code XXXXXXXSite: B&Q ChiswickIssue date: 15/04/2026Thank you for your correspondence, the contents of which have been noted.The Terms and Conditions of parking at this location are clearly displayed at the entrance andthroughout the car park. It is the vehicle driver responsibility to ensure that when parking on privateproperty they do so in accordance with the Terms and Conditions in force at the particular location. Thevehicle in question was observed by our Parking Attendant for: The driver was observed leaving sitewhilst the vehicle remained parked on the premises, which was in contravention of the car parks Termsand Conditions of use.Unfortunately due to lack of evidence provided and after careful consideration your representation hasbeen declined. It follows therefore, that the Parking Charge was correctly issued and the discountedamount of £60.00 remains outstanding.Please be advised that leaving site whilst the vehicle remails parked on the premises is not permitted.You have now reached the end of our internal appeals procedure. Please choose ONE of the followingoptions;Pay the Parking Charge within 14 days at the prevailing price of £60.00 by 17/06/2026. Please noteafter this date, the full charge will be due at £100.00 and must be paid by 01/07/2026. Payment can bemade online by visiting www.totalparking.co.uk/payment or via our 24 hour telephone line 01536. Payment can also be made by post to TPS UK, PO Box 7135, Kettering, NN16 6BP.OR2. Make an appeal to the Independent Appeals Service (POPLA) within 28 days (by the 01/07/2026) byvisiting www.popla.co.uk and use the following verification Code XXXXXXX to submit your appeal.Please be advised that if you choose to have independent arbitration of your case, and your appeal isdeclined, then the Parking Charge will be due at the full amount of £100.00If you choose to do nothing, we will seek to recover the amount due via our debt recovery process,where additional costs may be incurred.By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org/)provides an alternative dispute resolution service that would be competent to deal with your appeal.However, we have not chosen to participate in their alternative dispute resolution service. As suchshould you wish to appeal then you must do so to POPLA, details on how to are explained above.Yours sincerely,Parking Control DepartmentI find it odd Ive received two correspondence with totally different message contents:The first was received on 21/05 - as i posted above asking for the drivers informationThe second was received 03/06 - the contents are in this post aboveAre they allowed to keep chasing after this length of time? whats the process they have to adhere to for this? or am I just going down a rabbit hole here and I should just appeal via POPLA?If so any advice on the best method for doing so would be much appreciated.Thanks in advance!

Further to my appeal I have received an email from TPS on 21/05/26 stating:Site: B&Q ChiswickIssue date: 15/04/2026Thank you for your correspondence, the contents of which has been noted.In your first correspondence you have declared that you were not the driver at the time of the parkingevent. If you were not the driver, please provide us with the driver’s full name and address.Should we be not notified of the full name and serviceable address for service to the driver, underschedule 4 of the Protection of Freedoms Act 2012 (‘the Act’) we do have the right, subject to meetingthe requirements of the act, to recover from the registered keeper of the vehicle at the time it wasparked, so much of that amount that remains unpaid.Further detail of the Protection of Freedom Act 2012 Schedule 4 can be found herehttp://www.legislation.gov.uk/ukpga/2012/9/schedule/4/enactedWe look forward to hearing from you within 10 days.Do I both responding or not as its on them to prove who the driver was and that they exited site?Thank you in advance for any help/guidance!

Quote from: Sander333 on 27 Apr, 2026 19:22You can appeal as soon as possible but as stated appeal as the registered keeper.You need to request what evidence they have to identify who they believe is the driver e.g photographs also they would need to show what is meant by premises. Is the parking area used by more than one business. I have seen that a number of parking companies place additional signs stating that you are now leaving the area are any signs placed on entry or exit paths for example. Did you read up on VCS vs Ibottson as you may ask if the attendant observed the driver leaving the area why did they not challenge the driver. You will start off with the appeal to the Parking company and thereafter a further appeal ultimately it may end up in court where you can request the attendant to give evidence. One step at a time. There are a number of posts here where you can formulate an appeal.Right Ive used a few AI tools combined with advice from a few places to come up with this, does it look ok?Dear Appeals Department,Re: Parking Charge Notice number: HT3797282I am the registered keeper of the vehicle and I dispute this ‘parking charge’. I deny any liability. I make no admission as to who was driving and no assumptions can be drawn.1. Lack of Evidence and Burden of ProofThe PCN alleges the driver left the site. I dispute this allegation. The burden of proof rests with Total Parking Solutions (TPS) to provide clear, contemporaneous evidence that the driver exited the defined boundary of the "premises." The low-resolution photos provided do not show the driver leaving the site. Furthermore, I cite VCS v Ibbotson [2012]; if an attendant observed a driver allegedly leaving the site, they had an opportunity to mitigate any potential loss by informing the driver of the terms, yet chose not to, suggesting a predatory "trap" rather than a genuine parking management interest.2. Ambiguity of "The Premises" and Inadequate SignageThe signage states "Do not leave the premises," yet fails to define what constitutes "the premises." There is no map provided on the signs, nor are there any perimeter markings or warnings on the footpaths to indicate where the private land ends and public land begins. According to the BPA Code of Practice, signs must be clear and unambiguous. A term that is undefined is unenforceable for vagueness.3. Non-Compliance with POFA 2012 / Keeper LiabilityAs the keeper, I note that your Notice to Keeper must strictly comply with the Protection of Freedoms Act 2012 (Schedule 4) to transfer liability from the driver to myself. I put you to strict proof that your notice meets every statutory requirement of Paragraph 9 of the Act. If it does not, you have no legal right to pursue me as the keeper.4. Lack of StandingI put you to strict proof that Total Parking Solutions Ltd has the specific contractual authority from the landowner to issue PCNs and to pursue legal action in your own name at this specific location. A witness statement is insufficient; I request to see the relevant contemporaneous contract.5. Penalty and UnconscionabilityWhile I am aware of ParkingEye v Beavis, the "legitimate interest" in that case was to encourage turnover in a busy car park. As this car park was not full and the parking is free, a £100 charge for a person allegedly stepping across an invisible boundary is "out of all proportion" and remains an unenforceable penalty.In light of these points, I request that you cancel this charge immediately. If you reject this appeal, I require the appropriate POPLA verification code so that I may take the matter to independent adjudication.Yours faithfully,[Your Name](Sign as Registered Keeper)

should I wait for the 28 days to submit the appeal at the end or do it at the end of the 14 day period?

Quote from: RichardW on 20 Apr, 2026 22:06Can you get photos of the signage at the site?Quote from: Sander333 on 21 Apr, 2026 19:32You really need to not mention I parked it should be the driver parked. Do not provide any details of the driver. You only have photos of the parked car you need to request the evidence from parking attendant and a map of the site.Look up VCS vs Ibbotson that may assist you. I can’t really see the finer print on the signage. Hi both, thank you very much for your replies. I appreciate all the advice I can get and definitely will not mentioned I parked etc. Ive gone back to site to take clearer images of the enforcement notices - they do state you are not allowed to leave the site, I dont know how they can enforce this legally?Any assistance on appeal wording would be much appreciated pleaseThank you!

Quote from: RichardW on 20 Apr, 2026 22:06Can you get photos of the signage at the site?apologies for the poor quality, im not local so pulled these from google maps from 2018 although pretty sure theyre the same.

hi all appreciate any adviceI parked in the the B&Q car park as stated and stayed within the 3 hour limit stated on the signage. I did leave the premises as was stated and the signs state customer parking only but I did enter the store..Any advice would be appreciated should I appeal or just ignore it?Thanks in advance