#2 DCBL Notice of debt recovery - Missed payment deadline - Total Car Parks - Swanley Shopping Centre Car Park
on 03 Feb, 2026 20:26 in Private parking tickets
Hi All,Posting with hopes that this matter can be resolved.Driver received two PCNs in relation to two instances of overstaying at a BaySentry car park in Ancoats, Manchester:First received: 12/11/225 for contravention on 01/11/25Second received: 13/11/25 for contravention on 04/11/25Car park in question requires payment for parking on arrival which the driver was unaware of Two appeals were dismissed by Total Car Parks Nov 27, 2025"Thank you for your appeals.It is your responsibility, as a driver, to ensure a valid parking session before you leave the car park.We have several signs around the car park clearly stating the Terms & Conditions in place.However, and as a good will gesture, we would like to offer you that you pay a reduced rate (£30.00) per Parking Charge received, which will cover for your parking on that day plus a small administration fee.To make the payment you need to go www.totalcarparks.co.uk/pcn and you will be asked to enter the PCN number (M………) and your vehicle registration.Then the system will show you how much you need to pay (£30.00) and you will be asked to enter your card details to process the payment.This offer is valid until 11/12/25Regards"Driver has missed the window of opportunity to pay for PCN and have received a Notice of Debt Recovery letter from DCBL (dated 23/01/26) on 01/02/2026 and is seeking advice from this forum.All paper correspondence received here:https://ibb.co/JJ5h7gdhttps://ibb.co/TBDYs8DFhttps://ibb.co/XrhPwnKThttps://ibb.co/WvRbycg1https://ibb.co/DHT9brwQAppeal response attached here: (Similar Appeal response for other offence)Site: Swanley Shopping Centre Car ParkIssue date: 13/11/2025POPLA verification code 8363505019We refer to your appeal received on 11th December 2025 regarding the Parking Charge which wasissued at the above car park.The Parking Charge was issued following observation of your vehicle which seemed to be in breach ofthe Terms and Conditions of the car park.The breach in question was: Parked without a valid parking sessionThe Terms and Conditions of the car park are located at the entrance to the car park, in and around thecar park. As stated in the Terms and Conditions, a valid parking session must be secured using any of thepayment methods available in the car park.At the time of the incident, no valid parking session was found for your vehicle.Thank you for your appeal.You explained you thought it was a free parking area.We have sent an email using the email address provided with your appeal on 27/11/25 offering you to paya reduced charge of £30.00 per parking charge received if paid within the next 14days.We have not received a payment.We have several signs around the car park clearly stating the Terms & Conditions in place as well as thedifferent payment methods available – online – app – pay by mobile via Parkonomy and pay machine.It is clearly stated on our signs: "Private land – Pay or obtain authorisation on arrival - Customers arerequired to pay for your full duration of their stay using the machine or Parkonomy."It is your responsibility as a driver to be aware and read the Terms & Conditions in place in the car parkyou are using.It is your responsibility as a driver to ensure that your vehicle is covered by a parking session.Your vehicle was observed on 04/11/25 from 12:57 to 13:29 - total stay 32mn without a valid parkingsession.Our automated system could not link your vehicle to a valid parking session and a Parking Charge wascorrectly issued.For these reasons we have no other option than to decline your appeal.Your appeal has been reviewed, we have considered the content of your letter, but we are unable tocancel the Parking Charge as it was issued correctly.Following the rejection of your appeal, you now have a number of options available to you:-1. You can pay the Parking Charge Notice at the prevailing rate of £60 to reach us by 30/12/2025 or £100to reach us by 15/01/2026. If payment is not made within 14 days you will be liable for the full amount ofthe original Parking Charge Notice - £100.2. You have reached the end of our internal appeals procedure. You can now make an appeal to POPLA- The Independent Appeals Service online by visiting www.popla.co.uk where further details of how toappeal (either online or by downloading the relevant forms) can be found. You have 28 days from thedate of this letter to submit an appeal to POPLA and you will need to quote verification code8363505019.If you appeal to POPLA we will suspend recovery activity on the notice and the charge will not increasepast the full amount until the appeal has been determined. Please note, if you appeal to POPLA you willno longer be entitled to the discounted rate. Please note you cannot pay AND appeal to POPLA. ShouldPOPLA's decision NOT go in your favour you will be required to pay the full amount of £100.By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org)provides an alternative dispute resolution service that would be competent to deal with your appeal.However, we have not chosen to participate in their alternative dispute resolution service. As such shouldyou wish to appeal then you must do so to POPLA as explained above.3. If this parking charge notice is not appealed to POPLA within 28 days, or paid within 35 days, we willseek to recover the monies owed to us via our debt recovery procedures and may proceed with Courtaction against you. All costs associated with this process will be added to the amount outstanding.Payment can be made by cheque payable to Total Car Parks Ltd and sent to the address on the ParkingCharge, or online at www.totalcarparks.co.uk/pcn or calling the automated system on 0345 293 0818option 1.Please adhere to the Terms & Conditions of our car parks in order to avoid further Parking Charges.Yours Sincerely,PC Processing DepartmentTIA for any help and advice on how to proceed with this situation!