Quote from: DWMB2 on 19 Feb, 2026 18:08Horizon won't have recorded a video - there will be the PCN and stills from an ANPR camera.Even if the driver said they were the driver and submitted an SAR, Horizon could still not show them the PCN, as the PCN wouldn't at face value contain any of the driver's personal data (the address being the company address, and any details relating to the vehicle likewise being the company's).The company's best bet is to draft a defence on the information available - we can help with this. I'll try and find a Horizon PCN from around that time to see if it was before or after they started getting the wording right to hold the vehicle keeper liable (I suspect not).Absence of loss is not the right argument. Horizon aren't claiming to have suffered a loss as such, they're claiming the driver entered into a contract whereby he became liable to pay them a parking charge, has not done so, and they are therefore owed money.A better argument, based on the information we have so far, would seem to be that the terms and conditions were not breached and accordingly no money is owed.Do you have (or can you easily get) photos of the signage? I realise it might have changed since the date of the event, but it's better than nothing.I see that argument makes sense because a shop was completed and a voucher was obtained at the time. Will it be a problem that they no longer have the voucher or would proof from a bank statement be enough. I've got the photos. Please let me know if this has worked





Also, from what I can see on google maps the signage does not look like it has changed.