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Civil penalty charge notices (Councils, TFL and so on) / Vehicle Returned to Finance Company in ULEZ Zone - TfL Say I'm Liable Because Not Removed from AutoPay
« on: September 05, 2025, 11:57:13 am »
Hello
My car was returned to the finance company MoneyBarn and collected by British Car Auctions at 14:19pm on 25th July 2025 (I know this because of the collection report). It is a 2015 diesel, therefore chargeable in the zone, so I had an AutoPay account set up with Tfl for the occasional time we went into the ULEZ zone (last one being March 2025).
I get the AutoPay statement emails every month, but don't check them as they're always £0 because we don't go into the zone very often, but imagine my surprise when Tfl tried to take £50 out of my account on August 28th 2025. I immediately stopped the DD because I had no idea what it related to and logged into Tfl AutoPay to see that someone had been driving my old car about London - once just after midnight! It was caught on camera at the following times:
25 July, 15:29 – Whalebone Lane North
26 July, 18:01 – Longbridge Road
27 July, 00:02 – Vicarage Lane
28 July, 05:50 – Oxlow Lane
BCA didn't mention that the car was going into London immediately after collection and because I use the AutoPay service so infrequently I didn't think to immediately take it off.
I have spoken to TFL and apparently they won't refund the charges, as I didn't take it off AutoPay and in the T&Cs that makes me liable. I'm not sure that stands up to scrutiny, because if I wasn't on AutoPay and could show I didn't own the vehicle, they would remove the charges.
I'd very much appreciate any advice offered.
Many thanks in advance
My car was returned to the finance company MoneyBarn and collected by British Car Auctions at 14:19pm on 25th July 2025 (I know this because of the collection report). It is a 2015 diesel, therefore chargeable in the zone, so I had an AutoPay account set up with Tfl for the occasional time we went into the ULEZ zone (last one being March 2025).
I get the AutoPay statement emails every month, but don't check them as they're always £0 because we don't go into the zone very often, but imagine my surprise when Tfl tried to take £50 out of my account on August 28th 2025. I immediately stopped the DD because I had no idea what it related to and logged into Tfl AutoPay to see that someone had been driving my old car about London - once just after midnight! It was caught on camera at the following times:
25 July, 15:29 – Whalebone Lane North
26 July, 18:01 – Longbridge Road
27 July, 00:02 – Vicarage Lane
28 July, 05:50 – Oxlow Lane
BCA didn't mention that the car was going into London immediately after collection and because I use the AutoPay service so infrequently I didn't think to immediately take it off.
I have spoken to TFL and apparently they won't refund the charges, as I didn't take it off AutoPay and in the T&Cs that makes me liable. I'm not sure that stands up to scrutiny, because if I wasn't on AutoPay and could show I didn't own the vehicle, they would remove the charges.
I'd very much appreciate any advice offered.
Many thanks in advance










