Free Traffic Legal Advice

Where does this third PCN come from? I see no reference to anything but 2 PCNs in their correspondence.

ParkingEye are trying to create a “procedural failure” by saying you were granted 7 days to appeal and you did not use it. That is a nonsense position in your circumstances.

You already set out the appeal point in your formal complaint: you never received any Notice to Keeper, therefore no PoFA keeper liability can apply, and the driver will not be identified. Under the PPSCoP, a complaint about a parking charge must be treated as an appeal. So there was no need for you to submit a separate appeal within any arbitrary 7-day window.

More importantly, ParkingEye’s own email effectively concedes that the NtKs were sent to the wrong address. In those circumstances, they cannot lawfully rely on PoFA to pursue you as keeper. They also cannot “fix” that by simply pushing the matter to debt recovery.

What they should have done once you made them aware that the NtKs were not served is simple:

• Either cancel the charges, because keeper liability cannot be created without a properly served NtK; or
• If they wanted to continue pursuing the keeper (which they can’t under PoFA in this scenario), they would need to reissue fresh notices to the correct address and give the keeper the normal opportunity to challenge them. At that point, the keeper is entitled to a fair appeal window (not a made-up 7 days), and if rejected, a POPLA code.

In short, the “7 days” point is a distraction. Your appeal already exists in the complaint, and the substance is fatal to their case: no served NtK + driver not identified = they cannot hold the keeper liable.

If ParkingEye want to waste money, let them. Your response now should force them to either cancel or issue POPLA codes. POPLA will not uphold keeper liability where the driver is not identified and PoFA conditions were not met.

Respond to ParkingEye/CPP with the following:

Quote

Subject: Formal complaint was the appeal (PPSCoP) – NtK not served – no keeper liability – cancel or POPLA

Dear ParkingEye Complaints Team,

PCNs:

Vehicle registration: [VRM]Your email confirms that correspondence for the PCNs was posted to my previous DVLA address and that you only amended my address after my contact in December. That is the core issue: the Notices to Keeper were not served at my correct address for service.As I stated in my formal complaint, because no Notice to Keeper was served on me within the relevant period in accordance with Schedule 4 of the Protection of Freedoms Act 2012, you cannot transfer liability to me as Keeper. The driver has not, and will not be identified.You also claim that although you granted “late appeal” access on 08/12/2025, no further appeal was submitted within 7 days. That point is irrelevant. The appeal point was already made in the formal complaint, and under the Private Parking Single Code of Practice a complaint relating to a parking charge must be treated as an appeal. There was therefore no requirement for a separate appeal submission within an arbitrary 7-day window.Once you were put on notice that the original NtKs were not served, you should have either:1. Cancelled the PCNs, as Keeper liability cannot arise without a properly served NtK; or2. If you wished to continue pursuing the matter, issued fresh notices to the correct address and afforded the Keeper the proper opportunity to challenge each notice (including, if rejected, the issue of POPLA verification codes).Instead, you have attempted to close the complaint and divert the Keeper to debt recovery. I will not engage with DCBL. They have no standing and will be ignored.You must now do one of the following for each PCN:

A) Confirm cancellation; orB) Issue a valid POPLA verification code for each PCN.

If you refuse to cancel and refuse to issue POPLA codes, while continuing enforcement despite the admitted non-service of the original NtKs, I will escalate this matter to the BPA AOS Compliance Team and the DVLA as a clear breach of the PPSCoP and continued misuse of Keeper data.For the avoidance of doubt, POPLA will be informed that the driver remains unidentified and that you cannot rely on PoFA keeper liability due to non-service.Data rectification/erasure – your responsibilityYou state that if I require DCBL to make changes to personal data I should contact them directly. That is incorrect.ParkingEye obtained my data from the DVLA and instructed DCBL to process my personal data for enforcement. ParkingEye is therefore responsible for ensuring that any third party acting on your behalf processes accurate data and that any old/incorrect address data is rectified and erased. You do not discharge your obligations by telling the data subject to chase your agent.Accordingly, you must confirm, in writing, that:

a) my current address for service has been updated on all of your systems; andb) you have instructed all third parties/agents you have engaged (including DCBL) to update my address and permanently erase any old/incorrect address data from their records.

Yours faithfully,[Keeper name][Address for service][/list]

Hi I have received below reply from Parkingeye, would you be able to assist further from here as I feel lost now.

FW: New complaints submission | Ref: 60216 - 328809/283827 & 438913/539865

PELComplaints
To:  me
 ·
Wed 21 Jan at 09:15
Message Body
Dear Mr AA,


We are writing in relation to your recent correspondence.

We would refer you to our previous correspondence dated 24/12/2025, as our position remains unaltered.

Parkingeye Complaints Team have now closed complaint reference #60216, and this is our final response.

 

Kind regards,

Parkingeye Complaints Team

Hi All, thank you so much.

Appeal was successful and ticket cancelled.



Your Appeal
Dear A.A ,

Thank you for your correspondence, I have looked into the case file and the Parking Charge Notice was issued correctly under UKPS Ltd company guidelines in accordance with the terms & conditions of this car park.

However after reading your mitigating circumstances, I have decided to cancel this Parking Charge Notice. Please in future, always comply with the terms & conditions when parking on Private land as other operators may not be as sympathetic.

Kind regards
UKPS Limited Appeals Team

 

Please note: this is an automated email, please do not reply to this email.

Hi everyone,

I only received this parking charge invoice from UKPS today (13th Jan) and apparently today is the very last day to pay the discounted £60.The thing is, I literally just stopped to pick someone up – stayed in the driver’s seat the whole time, turned the car around, max 5 minutes and left. I tried to attach the photos but for some reason but photos are from their own notice which clearly show I was in the car the entire time. Feels like a proper pick-up stop rather than parking to me, but I’m panicking a bit because of the deadline. Has anyone successfully appealed something similar with UKPS?
What should I put in an appeal today to hopefully keep the discount if they reject it later?
Or is it safer to just pay the £60?Any help or quick template would be amazing – really appreciate it!

Thanks so much
A.A



PARKING CHARGE NOTICE
DO NOT IGNORE THIS NOTICEUKPSDate: 31/12/2025Parking Charge Details
Operator Code: 1750
PCN Reference: 4.....
Vehicle Registration: Y......
Incident Date/Time: 27/12/2025 15:45
Issued Date: 31/12/2025
Amount Due: £100.00ECO3988A

To:.....Parking Charge Notice (PCN) 4.......has been issued to your vehicle YB62DNV because it was parked in contravention of the terms and conditions at 8 Eaton Road on the 27/12/2025 at 15:45. The contravention for this PCN is:
Permit RequiredBy parking on this private land in a manner that contravened the terms and conditions displayed on the UKPS Limited signage at 8 Eaton Road, the driver became liable for a parking charge. This incident happened in the period of time immediately preceding 27/12/2025 at 15:45.The full amount of this parking charge is £100.00. A reduced amount of £60.00 can be paid within 14 Days of Issued Date.The Vehicle Keeper Details were obtained from The DVLA through the Reasonable Clause criteria of pursuing an outstanding parking charge. The name and current address of the driver may not be known. If you were not the driver responsible by providing their full name and address in writing on the slip provided overleaf.UKPS Limited, the Creditor, request that this Parking Charge be paid using one of the payment methods detailed overleaf.As the contracted agent, the creditor, UKPS Limited, has the right to recover unpaid charges from the registered keeper if the parking charge remains unpaid after 28 days, or the name and address of the driver is not known.[Multiple ANPR/camera images are shown on the notice with timestamps around 12:27:2025 15:39–15:45 and camera references such as Camera 05, Camera 06]Payment Slip
Return with payment to:
UKPS Limited, PO Box 6974, Leamington Spa, CV31 9QUPaid Reference: 4589290
Vehicle Registration: YB62DNV
Notice Issue Date: 31/12/2025I enclose a cheque/postal order for the amount of: £
made payable to: UKPS LimitedDo not send cash in the post.

Thank you so much for all your help, just sent a reply to them now, fingers crossed.

Merry Christmas and New Year.

Thank you so much.

Hi I did complaint and you can see below their auto reply.

Thanks for submitting your complaint |
Yahoo
/
Inbox



Parkingeye Limited
 
From:
noreplywebform@parkingeye.co.uk

Mon 8 Dec at 09:42

Hi ,  thank you for getting in touch.

We can confirm that we have received your complaint and a response will be issued within 28 days as detailed in our complaints policy.

Please note, appeals will not be dealt with via this process. All appeals should be submitted via https://portal.parkingeye.co.uk/.

Kind regards,
Parkingeye Team.

The contents of this email and any attachments are intended for the named addressee(s) only. It contains information which may be confidential and which may also be legally privileged. If you are not the intended recipient it is strictly forbidden to disclose any part of this message with any third party or to copy, distribute or use the contents herein without the express written consent of the sender. If you have received this message in error please contact the Privacy Lead at ParkingEye Limited immediately on +44 (0)1772 450970 and then delete it. Although this e-mail and any attachments are believed to be free from any virus or other defect, unfortunately, full security of the email cannot be ensured as, despite our efforts, the data included in emails could be infected, intercepted, or corrupted. Therefore, the recipient should check the email for threats with appropriate software. The views and opinions expressed in this email belong to the sender and may not be that of the ParkingEye Limited. ParkingEye Limited does not accept liability for any damage inflicted by viewing the content of this email, nor does it accept any liability for any statements contained within this email.

The contents of this email and any attachments are intended for the named addressee(s) only. It contains information which may be confidential and which may also be legally privileged. If you are not the intended recipient it is strictly forbidden to disclose any part of this message with any third party or to copy, distribute or use the contents herein without the express written consent of the sender. If you have received this message in error please contact the Privacy Lead at ParkingEye Limited immediately on +44 (0)1772 450970 and then delete it. Although this e-mail and any attachments are believed to be free from any virus or other defect, unfortunately, full security of the email cannot be ensured as, despite our efforts, the data included in emails could be infected, intercepted, or corrupted. Therefore, the recipient should check the email for threats with appropriate software. The views and opinions expressed in this email belong to the sender and may not be that of the ParkingEye Limited. ParkingEye Limited does not accept liability for any damage inflicted by viewing the content of this email, nor does it accept any liability for any statements contained within this email.

Hi thank you so much for your advice, I followed it and got this below response from them, would really appreciate if you can guide me how to deal with this now,
Dear Sir/Madam

Your request to access the online appeals process has been approved. You will now be able to access the appeals process using your parking charge reference number and vehicle registration details.

To submit your appeal please click here https://portal.carparkingpartnership.co.uk/appeal .

You have 7 days to submit your appeal.If you prefer to make a payment instead of appealing,please click here .

Please note: This is not the appeals process. This is confirmation that you now have access to the online appeals process.

Kind Regards,

Car Parking Partnership Team

Car Parking Partnership is a trading name of Parkingeye Limited, Company registered in England and Wales No: 5134454. Registered office: 40 Eaton Avenue, Buckshaw Village, Chorley, PR7 7NA - Web: www.carparkingpartnership.co.uk