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Private parking tickets / PCN appeal - CPM - UK Car Park Management Ltd - Travis St, Manchester - Alleged non payment
« on: November 19, 2025, 02:52:05 pm »
Parked at the site 17th Oct, paid via app as required 'Pay By phone'. Recieved confirmation, money has debited my account. Have documents proving all of this.
Recieved a PCN for non payment a week later from CPM, completed their online appeal process, sent evidence of all of the above. Had notification via email stating:
At UK CPM we consider all appeals on a case-by-case basis. We take each appeal very seriously and thoroughly investigate any evidence that has been provided. We appreciate your circumstances and understand this is not a situation anyone would like to find themselves in; however, these parking conditions have been put in place to ensure fair usage for all motorists and support the needs of our client. After careful consideration, it is unfortunate that I am writing to you today to advise that on this occasion, your appeal has been unsuccessful.
The decision to uphold your parking charge notice has been made on the following basis.
Whilst we note the comments and reason for appeal, we can confirm that the vehicle remained on site for 5 hours and 35 minutes with no payment made to authorise your stay. We must advise that this car park is run by Automatic Number Plate Recognition (ANPR) cameras which take a time and date stamped image of the vehicle on entry and exit, measuring the length of time the vehicle remained on site. This information is then cross-referenced with the data from the payment services. Due to no payment being found, we can confirm that this PCN has been issued correctly.
Either due to the reason for issue and/or the insufficient evidence provided to support the details of your appeal, we have considered this PCN and found that it does not fall under the category of Annex F the Appeals Charter of the Single Code of Practice. Therefore, if no further evidence is provided, we will deem this to be our final decision.
You have now reached the end of our internal appeals procedure and therefore you now have two options; either pay or appeal to the Independent Appeals Service (IAS) - you cannot do both.
Am attempting to contact the IAS but they dont accept the PCN reference from the issuer. The issuer states they do not enter into further discussion and to go to the IAS.
Not sure how to proceed.
Recieved a PCN for non payment a week later from CPM, completed their online appeal process, sent evidence of all of the above. Had notification via email stating:
At UK CPM we consider all appeals on a case-by-case basis. We take each appeal very seriously and thoroughly investigate any evidence that has been provided. We appreciate your circumstances and understand this is not a situation anyone would like to find themselves in; however, these parking conditions have been put in place to ensure fair usage for all motorists and support the needs of our client. After careful consideration, it is unfortunate that I am writing to you today to advise that on this occasion, your appeal has been unsuccessful.
The decision to uphold your parking charge notice has been made on the following basis.
Whilst we note the comments and reason for appeal, we can confirm that the vehicle remained on site for 5 hours and 35 minutes with no payment made to authorise your stay. We must advise that this car park is run by Automatic Number Plate Recognition (ANPR) cameras which take a time and date stamped image of the vehicle on entry and exit, measuring the length of time the vehicle remained on site. This information is then cross-referenced with the data from the payment services. Due to no payment being found, we can confirm that this PCN has been issued correctly.
Either due to the reason for issue and/or the insufficient evidence provided to support the details of your appeal, we have considered this PCN and found that it does not fall under the category of Annex F the Appeals Charter of the Single Code of Practice. Therefore, if no further evidence is provided, we will deem this to be our final decision.
You have now reached the end of our internal appeals procedure and therefore you now have two options; either pay or appeal to the Independent Appeals Service (IAS) - you cannot do both.
Am attempting to contact the IAS but they dont accept the PCN reference from the issuer. The issuer states they do not enter into further discussion and to go to the IAS.
Not sure how to proceed.