Show Posts - PolarBear-CS

Hi,Thank you for the clarification. I’ve received another letter, from GCTT this time, which I’ve linked.Thanks in advance!GCTT Letter

Ah ok, I thought it may have been another scare tactic letter - thanks for confirming! Funny as the letter prior to that said legal action would be the next step. But the next step has actually been the ZZPS letter. It makes me wonder whether they are trying to simply use other companies which are powerless in the hope you think it’s legal proceedings and are pushed into paying.As for me contacting them, I filled in an online form on the Bank Park Management’s website; I simply said I’m disabled and have been unwell hence my delay dealing with the matter and that I was seeking legal advice. I asked them for more time, but this was totally ignored and they continued their threat letters in line with their previous threatened dates for these (so no extra time given). So I wouldn’t say this was an appeal?Ok so I can expect to hear from DCB Legal and you’ll provide a template for me to respond with my defence, is that correct? What is the CPR 16.4 that they won’t comply with? I have read about letters not following the right format and therefore it gives the vehicle user the right to be released from any charges purely based on that alone, is that what you’re referring to? Sorry I’m just trying to understand everything  Thankyou for explaining about the authority over the charger location and reasonable adjustments.I’m so sorry but I’m not sure I’m following the section about the consideration period etc. Would they not be able to evidence that the vehicle was parked for at least 5 minutes because they have proof of the times I entered and left the car park? As for the “period” vs “moment” can you explain this please?I’m also unsure what you mean in relation to identifying as the driver and what point PoFA considers moot as a result? Would you suggest I travel back to the location and take photos of the signs from where I was parked? Or do they only have to be readable from the vehicle itself, whilst you are stopped next to the signs to read them?Thankyou so much. I absolutely will follow the advice I’m being given and I’m still so grateful for all of your time and help! I’m just so sorry I’m asking so many questions. I want to make sure I’m getting this right that’s all. Can I ask how does this forum work, are you a general user of the forum that answers as many posts as you can, or do you own the forum and you’re legally qualified etc? Just curious 😊

Thankyou so much for your detailed reply. Sorry if this is a silly question but it’s my first time using this forum, as well as dealing with a PCN to this stage.Are all of the points in your response, arguments I have against the charge?I did attempt to contact Bank Park Management by submitting an online form on their website. I told them I was trying to get legal advice and asked them to give me more time, and informed them that I’m disabled. I don’t remember exactly if I mentioned anything other than this as you don’t get sent a copy of the form you submit, and my memory isn’t great (a side effect of one of my health conditions along with medication side effects). I didn’t receive a response from them.I’ve received another letter which is from ZZPS Limited (I’ll link it below), so I assume that means they won’t use DCB legal? Are you saying that with DCB Legal, if you defend your case regardless of the reasons, they tend to drop the case? Would this now not apply as it seems they’re using a different legal provider (ZZPS)?What do you mean that the defence is based on the statutory failures of DCB Legal?How do I find out if the space was/wasn’t under Bank Park Management’s enforcement authority?You mention the NtK, what is this? I understand your point about “period of parking”, but can you please explain what you mean by “is not properly specified under PoFA 9(2)(a)?I’m not sure how long it took us to actually get the charger to start working. It wasn’t a huge amount of time if my memory serves me correctly. Would this mean that the defence for extra time as a reasonable adjustment would be null and void?I do not believe the signs explained how disabled users could extend time or seek assistance. As mentioned, I informed them via the online form that I’m disabled and there’s been no response, and they have continued with escalating the charge. Can I still argue this despite having no proof I’ve informed them that I’m disabled?Would I now have no choice but to make all of these defences in court?I’m so sorry for so many questions! I really appreciate your help; it is invaluable to me.Thanks again.Most Recent Letter - ZZPS Limited

I think I have managed to upload the PCN to a file sharing site. Here is the link - https://www.jottacloud.com/s/4375090bc64993441409d585e7eec89a6ca

Thank you so much for the detailed replies! So much more help than other forums I’ve posted on which are just telling me to pay. Please excuse me if I’m not using this forum correctly when replying as I’m new here and getting the hang of things. I will do my best to post a copy of the PCN letter as requested. Please do let me know your thoughts on the above points. Side note - I didn’t know to keep envelopes so unfortunately don’t have them 

Hi all,I’ve received a parking charge from Bank Park Parking Management for 20/08/2025. I was using a PoGo Charge EV station on their car park. Total time on site: 51 minutes 37 seconds; charging time: 40 minutes (the charger had issues starting).I’m disabled and hadn’t opened my post until recently. Any advice would be hugely appreciated.Questions:1. Can I argue that I wasn’t “parked” as I stayed in the car?2. Can Bank Park issue fines for bays owned/operated by PoGo Charge?3. I’m under a Debt Relief Order—does that affect anything?4. If letters were posted later than their issue date, can deadlines be pushed back? Could this make the notice invalid (if not issued within 14 days)?Sorry for the long post—just want to get everything right. I really don’t want this going to court and don’t know what to do next.Letters Received:Initial letter: Stated breach was “present on site in excess of time paid for/without making payment” and referenced the Protection of Freedoms Act 2012, warning of possible debt recovery after 28 days.13/09 letter: Claimed continued breach, said 14 days had passed, warned of liability and possible County Court proceedings if unpaid.27/09 letter: “Notice of Debt Recovery” – payment increased, appeal rights ended, warned of possible court action raising total payable to around £255.05/10 letter: “Final Debt Recovery Notice” – balance £170, stated that case may go to debt recovery and legal action, possibly increasing costs to £255+.Any advice would be greatly appreciated — this has been very stressful and I’m unsure how to proceed.