Hi MickR,
There are two online statments from Saga that point to my expectation:
FAQ On their website: https://www.saga.co.uk/car-insurance/faqs?srsltid
How do I renew my policy?
You will be sent a renewal invitation at least 21 days before your renewal date. Your renewal invitation will then also be available for you to review and renew for home and motor policies on MySaga. If you pay by Direct Debit or set up a continuous payment when you took out your policy, don’t worry we will automatically renew it for you.
Once I've purchased car insurance how can I get my policy documents?
We automatically send an email with a link to your documents so that you can review and download them at any time. They will be added to your MySaga account within 24 hours. If you have requested for your documents to be sent out to you in the post, you should receive them within three to six working days.
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Now Read the renewal email from Saga:
You're covered - here are your Saga insurance documents
From
documents@saga.co.uk
on
2025-12-27 07:58
Next
This is an automated email. Please do not reply as this in an unmonitored inbox and your message will not be seen.
Your reference number: xxxxxx
Dear Mr M xxx
Thank you for contacting us about your Saga car insurance policy.
Your amended renewal documents are now available to view. Please usethe link below and check your documents carefully to make sure that alldetails are correct and you have the cover you need.
If any of your information is incorrect or you have any questions regardingyour policy, you can make a number of amendments online, 24/7, by usingour online portal by clicking on the MyPolicy link below. Alternatively
chat online
with our specialist insurance team, or call us on
0800 056 9128
. Lines are open between 8.30am and 8pm Monday
I can forward the email to show you it is authentic.
Regards
mikerc1000
So did you click on the link in that "You're covered etc..." email dated 27 December 2025?
Did it lead you to a certificate of insurance - or any other document - confirming your policy had renewed on 16 January 2026 and was valid until 16 January 2027?
I'm confused by a couple of things:
1. You seem to say in another post that some documents or emails or notices have disappeared from the Saga portal but you've given a verbatim account of what they said. Are you saying you saved copies before they disappeared? (We're insured with Saga and I always save copies of everyhting from the portal).
2. Did you actually check that the monthly direct debits were being taken after the renewal?
Having said all that if the renewal letter specifically said that as you paid by DD it would automatically renew without you needing to take any action, I would have relied on that