Hi everyone,
Really grateful for any advice you could give on the below.
Situation:
On 31 July 2025, the driver entered the car park at Belgrave Road in Margate and paid £7 for 4 hours. The vehicle remained for 4h25m - so an overstay of 25 minutes. On 19 August 2025, I, the registered keeper, received a Notice to Keeper dated 11 August 2025. The charge is £100, reduced to £60 if paid within 14 days.
Under POFA 2012 Sch 4 para 9(5), if no windscreen ticket is issued, a Notice to Keeper must be delivered within 14 days of the parking event. The deadline was therefore 14 August 2025, but the notice arrived on 19 August. I have timestamped doorbell footage of that delivery, though it obviously doesn’t show the contents and the letter isn't properly identifiable in the footage. The envelope itself carries no postage date. Images provided below.
I appealed on this basis, without naming the driver. I provided a still shot from my Ring footage. Smart Parking rejected, saying it was issued promptly within 14 days of getting DVLA details, and directed me to IAS. To my knowledge, POFA doesn’t allow extra time for DVLA lookups.
A couple of Redditors have pointed out that the burden would be on me to prove the actual delivery date under POFA’s “unless the contrary is proved” clause. One advised the only way I could use this footage would be if I can prove I didn't receive deliveries in the days preceding. Annoyingly my doorbell is not wired and was being charged on the 13th and 14th, and I did receive post before that. It's frustrating to me that the burden is on me to prove delivery, given that I have no control over the manner of their posting - e.g. that they sent it in an unmarked envelope and seemingly with no recorded/signed for delivery.
Questions:
1. Do you agree with Reddit that my evidence of late delivery (doorbell footage) isn't enough to rebut the POFA presumption of delivery?
2. Is it worth appealing to IAS?
3. If this reached small claims, would late delivery + grace period be a strong defence?
4. Are there any other avenues for appeal I should consider?
Images of documentation and carpark:
Thank you!