#2 Re: ParkingEye - London Aquatics Cenre
on 02 Sep, 2025 18:59 in Private parking tickets
Hi there b789,I received a parking charge from PE issued on14/08/25 by post:On the 10 August 2025 vehicle XXXX entered the London Aquatics car park at 15:12:31 and departed at 15:37:42 on 10 August 2025. The signage which is clearly displayed at entrance to and throughout the car park, state that tihis is private land that the car park is managed by Parkingeye Ltd. In addition the signage states that as a paid parking car park, a Parking Charge is applicable if the motorist fails to make the appropiate tariff payment. The signage also contains further terms and conditions associated with car park by which those park in the car park agree to be bound.By either not purchasing the appropriate parking time or by remaining at the car park for longer than permitted in accordance with the terms and conditions set out in the signage, The Parking Charge is now payable to Parkingeye Ltd (as the Creditor). ***************So, I decided to appeal to PE via email on 18/08/25 using the template you provided:In my appeal I did not mention that I was the driver. Today, 02/09/25 I received their reply via email that my appeal is rejected. Here is their reply:Dear Sir / Madam,Thank you for your appeal in relation to the Parking Charge incurred on 10 August 2025 between 15:12:31 at 15:37, at London Aquatics Centre car park.We have reviewed the details outlined in your appeal, but we are not in receipt ofsufficient evidence to confirm that the terms and conditions were not breached. Our records confirm that no parking was purchased on the date of the parking event, despite there being payment methods available.We are writing to advise you that your recent appeal has been unsuccessful and that you have now reached the end of our internal appeals procedure. If you wish to have your case independently assessed, please be advised, there is an independent appeals service (POPLA) which is available to motorists who have had an appeal rejected by a British Parking Association Approved Operator. Contact informationand further information can be found enclosed. See also www.popla.co.ukBy law we are also required to inform you that Ombudsman Services (www.ombudsmanservices.org/) provides an alternative dispute resolution service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such should you wish to appeal then you must do so to POPLA, as explained above.Please note, if the Parking Charge was issued in Scotland/Northern Ireland, only the driver can appeal to POPLA (Parking on Private Land Appeals). As a gesture of goodwill, we have extended the discount period for a further 14 days from the date of this correspondence. If you appeal to POPLA, you will not be able to pay the discounted amount in settlement of the Parking Charge, and the full value of the chargewill be outstanding. In addition, if your appeal to POPLA is unsuccessful, you will no longer be able to pay the discounted amount and the full value of the charge will be due. ****************I wish to mention that this was the first time I have entered the parking plot by mistake as I got lost in the area around the London Olympic/Aquatic Centre. In my confusion and effort to find my way out I was unaware that parking charges would apply. BTW I am Blue Badge holder and 79 years old. (the above has not been mentioned in my appeal to PE since I have not mentioned that I was the driver). Questions: 1) How do I go from here?2) Appeal using POPLA?3 Approach the Aquatic Centre CS ?