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Private parking tickets / Title: Parking Charge – Incomplete Registration on Paid Ticket – Issued by Smart Parking
« on: August 22, 2025, 01:01:07 pm »
On 02/08/2021, the driver entered a busy car park while on holiday with family. Due to long queues at the payment machines, the driver experienced delays but successfully purchased a parking ticket. However, the machine did not allow entry of the full vehicle registration number, resulting in a ticket displaying only a partial registration.
The driver attempted to locate a parking warden or on-site staff to report the issue but was unable to find anyone at the time.
Around late November 2021, the registered keeper received a parking charge notice through the post. Contact was made with the parking company to explain the situation and provide evidence of payment. The company confirmed that the debt had already been passed to a third-party collection agency and advised that further communication should be directed to them.
The registered keeper responded to clarify that no agreement had been made with the third-party agency and requested to resolve the matter directly with the original company, offering to pay £40.00 administration costs. This request was declined as they stated it has now been referred to a debt recovery company.
The registered keeper is now seeking advice. While willing to pay the fine if necessary, they maintain that payment was made on the day and wish to avoid escalation to a County Court Judgment (CCJ).
Evidence of the purchased ticket is available.
Any guidance on next steps would be greatly appreciated.
The driver attempted to locate a parking warden or on-site staff to report the issue but was unable to find anyone at the time.
Around late November 2021, the registered keeper received a parking charge notice through the post. Contact was made with the parking company to explain the situation and provide evidence of payment. The company confirmed that the debt had already been passed to a third-party collection agency and advised that further communication should be directed to them.
The registered keeper responded to clarify that no agreement had been made with the third-party agency and requested to resolve the matter directly with the original company, offering to pay £40.00 administration costs. This request was declined as they stated it has now been referred to a debt recovery company.
The registered keeper is now seeking advice. While willing to pay the fine if necessary, they maintain that payment was made on the day and wish to avoid escalation to a County Court Judgment (CCJ).
Evidence of the purchased ticket is available.
Any guidance on next steps would be greatly appreciated.