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Private parking tickets / Re: Britannia Parking NTK – Advice on Appeal Wording
« on: August 28, 2025, 05:03:22 pm »
Sorry....
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Private parking tickets / Re: Britannia Parking NTK – Advice on Appeal Wording
« on: August 28, 2025, 04:43:06 pm »
As predicted they have replied implying that I still have to tell them who was driving or they'll come after the registered keeper
"
You are advised that if, after 28 days from the date given, (which is presumed to be the second working day after the date Issued), the Parking Charge has not been paid in full and Britannia Parking do not know both the name and current address of the driver, we have the right to recover any unpaid part of the Parking Charge from the registered keeper. This warning is given to you under Paragraph 9(2)(f) of schedule 4 of the Protection of Freedoms Act 2012 and is subject to our compliance with the applicable conditions under Schedule 4 of that Act.
Should we be provided with an incorrect address for service, we will pursue the registered keeper for any Parking Charge that remains unpaid. Therefore, after 28 days if you have not provided us with the driver’s name and address you will be liable to pay the Parking Charge, regardless of whether you were the driver at the time or not.
The Parking Charge was issued to your vehicle because you failed to purchase a valid ticket. It is the driver’s responsibility to ensure that they have read and understood the terms and conditions for"
https://imgur.com/a/M5dq55t
https://imgur.com/a/vRfutvJ
I suspect there is a standard answer I need to give them if someone could point me in the right direction that would be very helpful.
"
You are advised that if, after 28 days from the date given, (which is presumed to be the second working day after the date Issued), the Parking Charge has not been paid in full and Britannia Parking do not know both the name and current address of the driver, we have the right to recover any unpaid part of the Parking Charge from the registered keeper. This warning is given to you under Paragraph 9(2)(f) of schedule 4 of the Protection of Freedoms Act 2012 and is subject to our compliance with the applicable conditions under Schedule 4 of that Act.
Should we be provided with an incorrect address for service, we will pursue the registered keeper for any Parking Charge that remains unpaid. Therefore, after 28 days if you have not provided us with the driver’s name and address you will be liable to pay the Parking Charge, regardless of whether you were the driver at the time or not.
The Parking Charge was issued to your vehicle because you failed to purchase a valid ticket. It is the driver’s responsibility to ensure that they have read and understood the terms and conditions for"
https://imgur.com/a/M5dq55t
https://imgur.com/a/vRfutvJ
I suspect there is a standard answer I need to give them if someone could point me in the right direction that would be very helpful.
3
Private parking tickets / Re: Britannia Parking NTK – Advice on Appeal Wording
« on: August 20, 2025, 03:49:49 pm »
So they replied the same day with the usual standard email
Thank you, we are in receipt of your appeal. Please ensure that you have read the below information.
All complaints in relation to a Parking Charge Notice will be treated as an appeal unless clearly stated otherwise by the motorist/keeper. Or unless an appeal has already been submitted.
Once an appeal has been received, the Parking Charge Notice (PCN) and subsequent charges are put on hold.
A member of our appeals department will complete a review of the PCN, and any valid mitigating circumstances provided in the appeal. They will only be able work with the parameters of the system and the Parking Contract, to ensure personal opinions do not cause biased or unfair appeal decisions.
A decision will be made, and the outcome letter will be sent via the same method we received your appeal, unless stated otherwise, with any payment due or timeframes being applicable from the date of the appeal decision notice.
Appeal evidence
Please ensure that you have provided all you necessary supporting evidence for your appeal, this may include, copy of blue badge, proof of payment for parking, proof of purchase or any other evidence you believe to be relevant to your case. If they have evidence which you did not provide with your appeal, you can email it to parkingcharges@britpark.com, as soon as possible in order for it to be considered, along with your appeal.
More than one Parking Charge Notice?
When appealing via our website, you must ensure that each Parking Charge Notice is appealed separately if you have been issued more than one.
Time frames
If your appeal was submitted within the discounted period, you will be given a further 14 days to pay the notice at the discount rate.
If your appeal was submitted outside of the discounted time frame an additional discounted period will not be offered.
We have an internal 28-day timeframe in which to reply to appeals, so please regularly check your spam/inbox for correspondence as well as post. You may also wish to add our email address to your safe list – parkingcharges@britpark.com
We may ask for additional evidence to support your appeal. In these instances, we will write to you stating the additional evidence required and you will be given 14 days to produce this additional evidence. Please be aware due to waiting for additional evidence your appeal response may exceed our 28-day deadline.
Outcome
Your appeal response will inform you if your PCN has been cancelled, reduced, or declined.
If your appeal was submitted within the discounted period, you will be given a further 14 days to pay the notice at the discount rate.
If your appeal was submitted outside of the discounted time frame an additional discounted period will not be offered.
Independent Appeal Ombudsman Service -POPLA
If we decline your appeal, you will be provided with details of how further appeal to POPLA, along with a unique reference number. You will be given a full 28 days to submit an appeal to POPLA.
If you opt to pay the PCN, you will be unable to appeal further. If you pay the PCN before you submit a POPLA appeal, or at any point after, we will notify POPLA of your payment and your appeal will be closed and not considered for assessment.
Please note that if you wish to make an appeal to POPLA, you will lose the right to pay the PCN at the discounted rate, should POPLA decline your appeal.
Should their decision not go in your favour you will be required to pay the full amount of the PCN within 28 days.
Parking Charges Department
Britannia Parking
But in the meantime they still sent me" parking charge Final reminder"
https://imgur.com/a/i2RnhAq
It's almost as if they don't want me to appeal or the right hand doesn't know what the left hand is doing
surprise surprise
Thank you, we are in receipt of your appeal. Please ensure that you have read the below information.
All complaints in relation to a Parking Charge Notice will be treated as an appeal unless clearly stated otherwise by the motorist/keeper. Or unless an appeal has already been submitted.
Once an appeal has been received, the Parking Charge Notice (PCN) and subsequent charges are put on hold.
A member of our appeals department will complete a review of the PCN, and any valid mitigating circumstances provided in the appeal. They will only be able work with the parameters of the system and the Parking Contract, to ensure personal opinions do not cause biased or unfair appeal decisions.
A decision will be made, and the outcome letter will be sent via the same method we received your appeal, unless stated otherwise, with any payment due or timeframes being applicable from the date of the appeal decision notice.
Appeal evidence
Please ensure that you have provided all you necessary supporting evidence for your appeal, this may include, copy of blue badge, proof of payment for parking, proof of purchase or any other evidence you believe to be relevant to your case. If they have evidence which you did not provide with your appeal, you can email it to parkingcharges@britpark.com, as soon as possible in order for it to be considered, along with your appeal.
More than one Parking Charge Notice?
When appealing via our website, you must ensure that each Parking Charge Notice is appealed separately if you have been issued more than one.
Time frames
If your appeal was submitted within the discounted period, you will be given a further 14 days to pay the notice at the discount rate.
If your appeal was submitted outside of the discounted time frame an additional discounted period will not be offered.
We have an internal 28-day timeframe in which to reply to appeals, so please regularly check your spam/inbox for correspondence as well as post. You may also wish to add our email address to your safe list – parkingcharges@britpark.com
We may ask for additional evidence to support your appeal. In these instances, we will write to you stating the additional evidence required and you will be given 14 days to produce this additional evidence. Please be aware due to waiting for additional evidence your appeal response may exceed our 28-day deadline.
Outcome
Your appeal response will inform you if your PCN has been cancelled, reduced, or declined.
If your appeal was submitted within the discounted period, you will be given a further 14 days to pay the notice at the discount rate.
If your appeal was submitted outside of the discounted time frame an additional discounted period will not be offered.
Independent Appeal Ombudsman Service -POPLA
If we decline your appeal, you will be provided with details of how further appeal to POPLA, along with a unique reference number. You will be given a full 28 days to submit an appeal to POPLA.
If you opt to pay the PCN, you will be unable to appeal further. If you pay the PCN before you submit a POPLA appeal, or at any point after, we will notify POPLA of your payment and your appeal will be closed and not considered for assessment.
Please note that if you wish to make an appeal to POPLA, you will lose the right to pay the PCN at the discounted rate, should POPLA decline your appeal.
Should their decision not go in your favour you will be required to pay the full amount of the PCN within 28 days.
Parking Charges Department
Britannia Parking
But in the meantime they still sent me" parking charge Final reminder"
https://imgur.com/a/i2RnhAq
It's almost as if they don't want me to appeal or the right hand doesn't know what the left hand is doing
surprise surprise
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Private parking tickets / Re: Britannia Parking NTK – Advice on Appeal Wording
« on: August 15, 2025, 10:20:25 am »
Aha, thanks once again
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Private parking tickets / Re: Britannia Parking NTK – Advice on Appeal Wording
« on: August 13, 2025, 07:33:04 pm »
It's been awhile since I had a ticket, what I normally used to do is just tell them that I was the registered keeper and declined to tell them who is the driver was and they normally went away has this changed now?
For example this is worked for me many times (Response from another parking company):
In your appeal you have explained that you are the registered keeper of the vehicle and declined the invitation to provide us
with the full name and address of the driver.
On this occasion we are prepared to exercise our discretion and have now cancelled this Parking Charge but must inform
you that the terms and conditions in this location advise the driver that they must pay for each visit to the site. Signage is
displayed at the approach to this drop off area, along the location and upon exit, advising all motorists that a payment to use
the drop off area is required to be made online or by phone. As stated above, the terms and conditions of using the drop-off
zones are displayed by way of clear signage. It is the responsibility of the motorist to read and comply with the signage on
site.
For example this is worked for me many times (Response from another parking company):
In your appeal you have explained that you are the registered keeper of the vehicle and declined the invitation to provide us
with the full name and address of the driver.
On this occasion we are prepared to exercise our discretion and have now cancelled this Parking Charge but must inform
you that the terms and conditions in this location advise the driver that they must pay for each visit to the site. Signage is
displayed at the approach to this drop off area, along the location and upon exit, advising all motorists that a payment to use
the drop off area is required to be made online or by phone. As stated above, the terms and conditions of using the drop-off
zones are displayed by way of clear signage. It is the responsibility of the motorist to read and comply with the signage on
site.
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Private parking tickets / Re: Britannia Parking NTK – Advice on Appeal Wording
« on: August 13, 2025, 07:28:00 pm »
Thank you very much
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Private parking tickets / Re: Britannia Parking NTK – Advice on Appeal Wording
« on: August 13, 2025, 06:56:47 pm »
Something more like this?
Dear Sir/Madam,
I am the registered keeper of vehicle registration [XXXXXX] and I am appealing Parking Charge Notice [XXXXXX].
Your Notice to Keeper fails to comply with the mandatory requirements of Schedule 4, Paragraph 9(2)(e)(i) of the Protection of Freedoms Act 2012. The Act requires the notice to:
“…state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper to pay the unpaid parking charges.”
Your notice does not contain any such invitation to me, the keeper, to pay the unpaid parking charge if the driver is not identified. Instead, it only states that the driver is liable, and that you have the right to recover from the keeper if the charge is unpaid or the driver is not named. This is not compliant wording and is a clear procedural failure.
Because of this failure, Britannia cannot transfer liability from the driver to me under Schedule 4, and you may only pursue the driver, whose identity you do not know.
Please therefore confirm that the Parking Charge Notice has been cancelled.
Should you reject this appeal, I require a POPLA verification code so I may escalate the matter.
Dear Sir/Madam,
I am the registered keeper of vehicle registration [XXXXXX] and I am appealing Parking Charge Notice [XXXXXX].
Your Notice to Keeper fails to comply with the mandatory requirements of Schedule 4, Paragraph 9(2)(e)(i) of the Protection of Freedoms Act 2012. The Act requires the notice to:
“…state that the creditor does not know both the name of the driver and a current address for service for the driver and invite the keeper to pay the unpaid parking charges.”
Your notice does not contain any such invitation to me, the keeper, to pay the unpaid parking charge if the driver is not identified. Instead, it only states that the driver is liable, and that you have the right to recover from the keeper if the charge is unpaid or the driver is not named. This is not compliant wording and is a clear procedural failure.
Because of this failure, Britannia cannot transfer liability from the driver to me under Schedule 4, and you may only pursue the driver, whose identity you do not know.
Please therefore confirm that the Parking Charge Notice has been cancelled.
Should you reject this appeal, I require a POPLA verification code so I may escalate the matter.
8
Private parking tickets / Re: Britannia Parking NTK – Advice on Appeal Wording
« on: August 13, 2025, 06:50:22 pm »
I haven't actually submitted the appeal yet I was just about to do it, but was checking the wording
Just for clarity are you saying I should submit that first and then when they follow up with procedure do what you've said above?
Just for clarity are you saying I should submit that first and then when they follow up with procedure do what you've said above?
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Private parking tickets / Re: Britannia Parking NTK – Advice on Appeal Wording
« on: August 13, 2025, 05:06:54 pm »
sorry, I thought I'd left them there but I also wrote them above
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Private parking tickets / Britannia Parking NTK – Advice on Appeal Wording
« on: August 13, 2025, 02:59:04 pm »
Britannia Parking NTK – Advice on Appeal Wording
Hi all,
I’ve received a Parking Charge Notice from Britannia Parking.
Image of the NTK: https://imgur.com/a/lwn3W4G
The notice is dated 22 July 2025 for an alleged contravention on 16 July 2025, so it was delivered within the POFA 14-day window. I was away for nearly a month afterwards, so I’m now well outside their first 14-day “discount” period.
What’s frustrating is that I really thought I had paid for the parking via an app at the time, because I knew I’d be there for a while and I was about to go on holiday and didn’t want the hassle. For some reason I can’t find any record of the payment, but I’m certain I intended to make it.
Here’s the draft appeal I’m thinking of sending to Britannia Parking:
Dear Sir/Madam,
I am the registered keeper of vehicle registration [XXXXXX] and I am writing to appeal Parking Charge Notice [XXXXXX].
Your Notice to Keeper fails to comply with the strict requirements of Schedule 4 of the Protection of Freedoms Act 2012 (POFA), and therefore you cannot hold me liable as keeper.
As you have not met the conditions for keeper liability, please confirm that this charge has been cancelled. I will not be making any payment to your company.
For the avoidance of doubt, I am under no legal obligation to identify the driver, and I will not be doing so.
If you reject this appeal, please supply me with a POPLA verification code so that I may escalate the matter to independent adjudication.
Yours faithfully,
[Your Name]
Before I send it, could anyone confirm whether there are any POFA compliance issues on this NTK, or if Britannia’s paperwork here usually meets the Schedule 4 requirements?
Thanks in advance.
Hi all,
I’ve received a Parking Charge Notice from Britannia Parking.
Image of the NTK: https://imgur.com/a/lwn3W4G
The notice is dated 22 July 2025 for an alleged contravention on 16 July 2025, so it was delivered within the POFA 14-day window. I was away for nearly a month afterwards, so I’m now well outside their first 14-day “discount” period.
What’s frustrating is that I really thought I had paid for the parking via an app at the time, because I knew I’d be there for a while and I was about to go on holiday and didn’t want the hassle. For some reason I can’t find any record of the payment, but I’m certain I intended to make it.
Here’s the draft appeal I’m thinking of sending to Britannia Parking:
Dear Sir/Madam,
I am the registered keeper of vehicle registration [XXXXXX] and I am writing to appeal Parking Charge Notice [XXXXXX].
Your Notice to Keeper fails to comply with the strict requirements of Schedule 4 of the Protection of Freedoms Act 2012 (POFA), and therefore you cannot hold me liable as keeper.
As you have not met the conditions for keeper liability, please confirm that this charge has been cancelled. I will not be making any payment to your company.
For the avoidance of doubt, I am under no legal obligation to identify the driver, and I will not be doing so.
If you reject this appeal, please supply me with a POPLA verification code so that I may escalate the matter to independent adjudication.
Yours faithfully,
[Your Name]
Before I send it, could anyone confirm whether there are any POFA compliance issues on this NTK, or if Britannia’s paperwork here usually meets the Schedule 4 requirements?
Thanks in advance.
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