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Messages - S23

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1
A couple of years ago, I got a PCN for not paying at all when collecting from Argos in Sainsburys there (I wrongly assumed supermarket car park would be free, genuine first-timer mistake!). I asked security in the shopping centre for someone to discuss this with and it got rescinded by speaking to whoever was senior on-site, though I can't remember their job role. Might be worth asking around during working hours! I believe they contacted the operator to get it cancelled.

2
Private parking tickets / Re: NPC Parking Charge, IAS appeal rejected
« on: June 10, 2026, 12:05:31 am »
What was the outcome here?

I wanted to thank you as I combined your posts above into my own IAS appeal with some minor grammatical edits to comply with word count restrictions:

Quote
I am the registered keeper of the vehicle. I deny any liability for this parking charge and appeal in full.

The parking operator bears the burden of proof. It must establish that a contravention occurred, that a valid contract was formed between the operator and the driver, and that it has lawful authority to operate and issue Parking Charge Notices (PCNs) in its own name. I therefore require the operator to provide the following:

1. Strict proof of clear, prominent, and adequate signage that was in place on the date in question, at the exact location of the alleged contravention. This must include a detailed site plan showing the placement of each sign and legible images of the signs in situ. The operator must demonstrate that signage was visible, legible, and compliant with the IPC Code of Practice that was valid at the time of the alleged contravention, including requirements relating to font size, positioning, and the communication of key terms.

2. Strict proof of a valid, contemporaneous contract or lease flowing from the landowner that authorises the operator to manage parking, issue PCNs, and pursue legal action in its own name. I refer the operator and the IAS assessor to Section 14 of the PPSCoP (Relationship with Landowner), which clearly sets out mandatory minimum requirements that must be evidenced before any parking charge may be issued on controlled land.

In particular, Section 14.1(a)-(j) requires the operator to have in place written confirmation from the landowner which includes:

• the identity of the landowner,
• a boundary map of the land to be managed,
• applicable byelaws,
• the duration and scope of authority granted,
• detailed parking terms and conditions including any specific permissions or exemptions,
• the means of issuing PCNs,
• responsibility for obtaining planning and advertising consents,
• and the operator's obligations and appeal procedure under the Code.

These requirements are not optional. They are a condition precedent to issuing a PCN and bringing any associated action. Accordingly, I put the operator to strict proof of compliance with the entirety of Section 14 of the PPSCoP. Any document that contains redactions must not obscure the above conditions. The document must also be dated and signed by identifiable persons, with evidence of their authority to act on behalf of the parties to the agreement. The operator must provide an agreement showing clear authorisation from the landowner for this specific site.

3. Strict proof that the enforcement mechanism (e.g. ANPR or manual patrol) is reliable, synchronised, maintained, and calibrated regularly. The operator must prove the vehicle was present for the full duration alleged and not simply momentarily on site, potentially within a permitted consideration or grace period as defined by the PPSCoP.

4. Strict proof that the Notice to Keeper complies with the Protection of Freedoms Act 2012 (PoFA), if the operator is attempting to rely on keeper liability. Any failure to comply with the mandatory wording or timelines in Schedule 4 of PoFA renders keeper liability unenforceable. Besides other shortfalls, as an example, the NTK fails to "state that the creditor does not know both the name of the driver and a current address for service for the driver" so is not complaint with the Protection of Freedoms Act 2012, schedule 4, paragraph 9, clause 2(e). Partial or even substantial compliance is not sufficient. There has been no admission as to who was driving and no inference or assumptions can be drawn. NPC has relied on contract law allegations of breach against the driver only. The registered keeper cannot be presumed or inferred to have been the driver, nor pursued under some twisted interpretation of the law of agency.

5. Strict proof that the NtK was posted in time for it to have been given within the relevant period. The PPSCoP section 8.1.2(d) Note 2 requires that the operator must retain a record of the date of posting of a notice, not simply of that notice having been generated (e.g. the date any third-party Mail Consolidator actually put it in the postal system.)

6. The IAS claims that its assessors are qualified solicitors or barristers, however there is no way to verify. There is no transparency, no register of assessors, and no way for a motorist to assess the legal credibility of the individual supposedly adjudicating their appeal. Decisions are unsigned, anonymised, and unpublished. If the person reading this is legally qualified, they will know that without strict proof of landowner authority (VCS v HMRC [2013] EWCA Civ 186), no claim can succeed. They will also know clear and prominent signage is a prerequisite for contract formation (ParkingEye v Beavis [2015] UKSC 67), and keeper liability under PoFA is only available where strict statutory conditions are met.

If the assessor chooses to overlook these legal requirements and accept vague assertions or redacted documents from the operator, that will cast doubts on IAS independence and legal qualification.

Should you refer to Elliot v Loake (1982) as case law which supports the view that the owner of the vehicle, if no contrary evidence, is the driver - understand this is an incorrect representation of the case for these reasons:
1) The facts of the case are the appeal judge ruled the appellant was the driver because of ample evidence that he was the driver - not because of lack of evidence as to who the driver actually was.
2) In the case there was ample evidence that justified the magistrates to conclude this man was driving his blue sports car on the night when it collided with the stationary car.
3) Additionally, a crucial part of the case was forensic evidence showed the appellant lied. Other material facts were that the driver had the only keys in his possession that night and no-one else had permission to drive the car.
4) This case does not therefore introduce any binding legal principal as this case turned on its own facts. If any principle can be adduced, its the well known principle that once a witness has been proven to have lied in one respect, it is likely their evidence elsewhere is also false.

3
Any update since your last post? I'm in a similar position and would be interested in any further guidance too

4
Location: Felixstowe Road Car Park, Abbey Wood
Date of alleged contravention: 06/09/2025 (18:18)

Link to PCN: https://drive.proton.me/urls/0FGM12CE78#7EfG4IV773fj

Google street view: Link here. Note: Car park not built at time of Google street view data collection.

Hi all,

Driver parked in a train station car park and paid for parking at 14:25 (2 hours). Whilst away, they remembered their parking had expired so bought another parking session at 19:24 (flat fee from 18:00 until 23:59). When they returned, they found a PCN on their vehicle issued at 18:18.

Please let me know if there is any technical reason this might not be enforceable, otherwise they will pay the reduced charge of £45 by 20th Sept. Many thanks in advance

5
Paid £500. Council refunded £250 due to the error described above on their part. Closed

6
Any final advice please? Should they simply pay up as there are no grounds in court for a win?

7
Hi all,

Hoping for some kind advice whilst assisting a friend who is unemployed and struggling financially.

Timeline of events:
  • 27/07/25 - Date of fixed penalty notice for alleged littering offence of dropping cigarette butt in heavily littered area. Alleged offender claims unintentional and feels harassed by enforcement officers.
  • 04/08/25 – Initial appeal/complaint sent via APCOA online portal regarding incorrect location on FPN (see below). Auto-response acknowledgement from APCOA received on same date.
    Quote
    Dear Sir/Madam,
    I am writing to formally challenge the Fixed Penalty Notice (FPN) issued to me, going through this process, as I believe it has been incorrectly recorded. On 27 July 2025, I was walking through Lampton Park, located at postcode TW3 4FD. However, the FPN states that the alleged offence occurred in Feltham TW14 0HP, with a completely different postcode. This discrepancy raises concerns about the accuracy of the notice.
    I trust that any available footage or location data will confirm that I was in Lampton Park at the stated time, not in Feltham. In light of this error, I respectfully request that the FPN be cancelled. I look forward to your response,
    Regards
  • 13/08/25 - 'Reminder Letter' dated 11/08/25 received in post from Hounslow Council. New FPN dated 11/08/25 (same date as letter) shown on reverse containing corrected location information. Letter states fine 'now increased to £500' (from £250) - without the reduced payment period having been offered for the new FPN as wording suggests. Original FPN number shown as voided when viewing online portal.
  • 28/08/25 - 'Final Reminder' dated 26/08/25 received in post from Hounslow Council stating to make £500 payment within 7 days of the letter date to avoid prosecution in Magistrates Court
  • 29/08/25 - Subject Access Request (SAR) sent to Hounslow Council by alleged offender requesting all evidence including body footage of enforcement officer for both FPNs.

Notable points:
  • Incorrect location on original FPN.
  • No response received from APCOA after online portal appeal/complaint on 04/08/25.
  • Reminder letter received dated 11/08/25 for a new FPN with correct location - FPN also dated 11/08/25
  • New FPN not received at all by alleged offender
  • Same reminder letter 'increased fine to £500' without offering reduced charge time period for new FPN
  • Original FPN showing as voided after checking manually on online portal
  • Payment deadline to avoid criminal prosecution is Tues 2nd Sept
  • Mitigating personal circumstances: Alleged offender cites 'severe emotional distress' at the time of alleged offence, which can be supported by Hounslow NHS Mental Health Integration Network (MINT) therapist.

Link to all documents: https://drive.proton.me/urls/S6YCWHK6HR#pYnNBht1Pr80

Clearly this feels like procedural impropriety? Please let me know if you have any advice at all as the alleged offender is otherwise looking to pay on Monday to avoid criminal prosecution. Thank you for your time

8
Location: Plumstead Common Road (Greenwich)
Date of alleged contravention: 02/04/2025 15:49
Date of Letter: 24/04/2025

Link to PCN and evidence provided: https://drive.proton.me/urls/G2GPFZVT3R#jXAWyf9xarMW

Google street view: Link here

Hi all, looking for your help with this one please. Any technical issues to appeal upon? Driver thought box had been cleared as the side road had been cleared. Is box positioning beyond junction a path forward here?

Other thoughts: ?'inexact locus' as more than one box junction along Plumstead Common Road. ?de minimis. I'm no expert

Marked urgent please as I believe driver needs to pay by end of today/tomorrow for reduced charge. Thank you in advance

9
On the balance of things, I will pay tomorrow as I personally cannot see anything worthwhile to formally appeal against. Thank you for your post

10
You're right, I meant 8th April for reduced payment and not 8th March.

I have read online that there may have been a 56 day time limit to be sent the notice of rejection and they may have exceeded this. Does this apply in my case? It seems the only reason to potentially avoid paying this tomorrow. Many thanks

11
Location: Felixstowe Road Car Park, Abbey Wood
Date of alleged contravention: 12/12/2024 (20:24)
Date Challenge Sent: 13/12/2024
Date of Challenge Rejection Letter: 26/03/2025

Link to PCN, challenge rejection letter and photographic evidence: https://drive.proton.me/urls/KT5Z4AA8S0#U3zVOhiaGDoI

Google street view: Link here. Note: Car park not built at time of Google street view data collection.

Hi all,

The driver parked in a station car park at 19:25. They remembered later in evening they had not paid and then paid via RingGo app at 21:45 (£2.50 for overnight parking after 18:00). Upon returning to their car at 22:30, there was a PCN affixed to the windscreen of the car (time of contravention 20:24). This car park has changed their operating hours last year as they previously operated only between 8am-6pm every day. It now operated at all times, every day. This is the reason the driver forgot to pay in their haste to catch a train in the evening.

Please note the challenge was submitted on 13th December, but the rejection letter was received much later (dated 26th March). The challenge was a general plea to cancel it as the driver had paid for a ticket before they arrived back to the car, though it was too late.

Please let me know if there is any technical reason this might not be enforceable, otherwise they will pay it by 8th March for the reduced charge of £30. Many thanks in advance

12
Success!:

Date: 27/09/2024
Dear (Driver),

Thank you for your recent communication in connection with the above Penalty Charge Notice (PCN).

Please accept our apologies for the delay in responding. I can assure you that this is not standard practice, and we are working hard to reduce the wait times. Whilst we have investigated your case you have not incurred any additional charges and your statutory rights have not been affected. Thank you for your patience.

The PCN was issued as your vehicle was parked without payment of the parking charge.

Having carefully considered the contents of your letter, we have decided to close the case and no further action will be taken.

You have stated in your correspondence that the machine was not working and you paid by RingGo.

Drivers must make payment either at the machine or by phone or app immediately after parking.

Please note, it may not be possible to cancel future penalty charges if issued in similar circumstances.

I can confirm that this penalty charge is closed and no further action will be taken.

Yours Sincerely,
Parking Support Officer

13
Decided against any appeal and paid the fine in this case

14
Thank you all, very straight forward outcome:

"1 August, 2024

Dear XXX,

Parking Charge Notice Number: XXX

Thank you for your recent communication.

I have noted the points you raised and would like to confirm that we are canceling the Parking Charge Notice.

If I can be of any further assistance please do not hesitate to contact me.

Yours sincerely,
Smart Parking Ltd"

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