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***UPDATE - SUCCESS***          Received reply email today from NCPDear,Further to your email sent to Data Protection.I am sorry to hear that you have not had a response from customer.service@ncp.co.uk.Our records show 2 Parking Charges were issued for ‘Not Parked Correctly’ due to not parking wholly within a parking bay on the **th and **th of **** . The photos taken by the patroller show the vehicle parked over the bay lines. (Incorrect the photos clearly do not show this at all)I can advise that 2 Parking charges were issued on different dates and that the patroller would not have known this was a continuous parking session for 3 days.On Railway Land managed by NCP, we currently enforce under contract law. We are not allowed to use the provisions of The Protection of Freedoms Act 2012 (POFA) & Keeper Liability as Railway Land is exempt from this.The parking Charges show to have progressed to Debt Recovery due to no payment or appeal received.I can confirm the Parking Charges have been cancelled and withdrawn from Debt Recovery and no further action is required.Kind RegardsAppeals DepartmentNational Car Parks Ltd

Quote from: b789 on 05 Jul, 2025 09:23Send it to the DPO and tell them to forward it to the relevant department. That email address is monitored.DataProtection@ncp.co.ukYou can always write to them and post it with a free proof of posting certificate from any post office.I've resent the formal complaint letter to the DataProtection email address as advised, but intend to also send via registered post as well.Apparently, this is their registered address:National Car Parks Limited, The Bailey, 16 Old Bailey, London, EC4M 7EGIs that the correct address to use or does anyone have a more specific one for formal complaints?**UPDATE**Also received in the post today two letters from GCTT advising they are now sending the matter to their "chosen firm of solicitors who are experts in the litigation arena for parking on private land"

Quote from: b789 on 01 Jul, 2025 15:14GCTT are a trading name of ZZPS. The same advice as previously about debt collectors applies. Nothing has changed.You can email your complaint to NCP at customer.service@ncp.co.uk and make sure you CC yourself.I have resubmitted the letter you kindly provided to the customer.service email as you suggested. This is in addition to the webform i originally completed several weeks ago, which has not been acknowledged as a complaint...I have received an automated reply from the email, copied below? Are they determined to make it as difficult as possible to raise a complaint .."*** This is an automated message, Do not reply to this email. Replies are not monitored. ***..Thank you for your email. This customer service email address is no longer monitored. Please use our other methods of contact below...Please visit our online Help Centre for assistance with your query at www.ncp.co.uk, we have an FAQ section which will hopefully answer any questions you may have. Also, if your query is regarding a refund or receipt, please visit the NCP Refunds and Receipts page to complete and submit the relevant webform.We also have webchat on the NCP website, this is not a Live chat and we will aim to respond within 1 day of submission of your query...If you have an ongoing case with NCP, please be assured that your correspondence will be responded to in due course."

Quote from: b789 on 27 May, 2025 15:11It really matters not one iota what the ZZPS letter says. It will threaten all sorts of gruesome outcomes if the recipient doesn't pay up. So what?ZZPS are a third party that has nothing to do with the contract allegedly breached by the driver. The only party that the Keeper needs to deal with and take note of is NCP.**UPDATE**..Thank you for all your advice b789, i have followed this to the letter. I submitted my letter exactly as per your draft via the NCP webform, this was sent but frustratingly you do not receive any confirmation email. I couldn't find an email to send it to?..I subsequently received a letter from ZZPS increasing the amount owed for both of the tickets (remember these were for the same vehicle parked for 3 days in the same space, 1 issued on first day and 1 on third day)..I have today now received two letter from CGTT Certified Enforcement Agents, one for each of the tickets telling me that if i do not pay or comply within 14 days NCP intend to pursue the matter through the courts...As advised i have made no contact with ZZPS...Do i need to resend the letter to NCP via registered post? do you have an address or email i could resend it to or is this not necessary? Whilst i'm not overly concerned about the ZZPS and GCTT letters, i'd rather not be receiving them...What really frustrates me is that i paid the correct fee on exit and have checked the space where i parked and can see absolutely no infringement whatsoever.

Quote from: b789 on 26 May, 2025 17:59Whilst it is too late to appeal, you can submit a formal complaint to NCP about the fact that they are sending you, the Keeper, notices that you cannot be liable for.Send a formal complaint using their webform here: https://www.ncp.co.uk/help-centre/contact-us/Just copy and paste the following:QuoteTo: National Car Parks Ltd (NCP)Subject: Formal Complaint and Appeal – Parking Charge Notice [Insert PCN Number]Vehicle Registration: [Insert VRM]Date of Notice: 19/03/2025Location: Crewe Railway StationDear Sir or Madam,========================Thank you that is greatly appreciated, i have done as you suggested and submitted via the link provided. I note that they are not accepting written correspondence presently? this seems extremely strange for a company the size of NCP, is that just a deliberate and considered attempt to make life difficult for anyone wanting to challenge them and have proof of postage/delivery? When you submit it via the online form it does not even give you a notification that the submission has been received, and i have not received a confirmation email from them either, are they likely to simply claim nothing was ever received?From your experience what is the likely outcome following the submission of my letter, do you think i will receive any further communication from NCP/ZZPS?Thank you again 

Hopefully this is what is needed.The other PCN is identical except for the date, as per my original post the car was parked for a total of 3 consecutive days and the correct fee was paid on exiting the car park. The vehicle was not moved during this period. Are NCP permitted to issue a second PCN after the first despite the vehicle not moving?Both letters from ZZPS are identical with the exception of the dates which match the dates on the NCP PCN'S. [ Guests cannot view attachments ]

Quote from: b789 on 24 May, 2025 22:33I tis almost certainly a fact that the car park at Crewe train station car park, is not relevant land for the purposes of PoFA. This means that the Keeper of the vehicle cannot be liable for the charge. Only the unknown (to NCP) driver can be liable and the Keeper is under no legal obligation to identify the driver to an unregulated private parking company.Without seeing the postal Notice to Keeper (NtK) or the Notice to Driver (NtD) if it was affixed to the vehicle windscreen, we cannot advise further.The only thing you must do, is completely ignore ZZPS and any other debt collector that tries to communicate with you. ZZPS and all other debt collectors are powerless to do anything except to try and persuade the low-hanging fruit on the gullible tree to pay up out of ignorance and fear. Never, ever, ever enter into communication with a powerless and useless debt collector.Once we can see the Parking Charge Notice (PCN) we can then confirm what you need to do. It is too late to appeal but you can make a formal complaint to NCP and basically tell them to cease and desist as they cannot pursue the known Keeper.Thank you for the preliminary advice, please see below redacted copy of the PCN notice, both are identical apart from the date of issue, same reason, etc. Any further advice as to how i respond would be very gratefully received. [ Guests cannot view attachments ]

I have received two PCN's through the post from NCP in regard to a vehicle which is registered to my address, no further communication has been received until two letters from ZZPS were received at the registered keepers address today claiming a £70 admin fee had been added to the original £100 charge.For context the vehicle was parked for a total of three days in the same location within the carpark, a PCN was issued on the first day the car was parked and a second PCN was issued on the third day that the car was parked. To confirm the car did not move during this 3 day period. The correct fee for the period parked was paid on exiting the car park.Both the PCN's claim the vehicle was "Not Parked Correctly" the pictures included in the PCN show the vehicle is parked in a bay between two white lines, no No parking signs are displayed, no marking on the floor are displayed, no restricted parking signs are displayed.Any advice as to what to do on this rather strange situation would be greatly appreciated.