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« on: April 29, 2025, 06:20:37 pm »
Hiya all.
I'm not sure if anyone can help me with this one. I received a letter saying I hadn't paid 4.92 of petrol. I thought this was strange as I would never put this amount in and I always obviously pay for my fuel. I went to check my bank account and I had made a payment for 35.08. The cashier didn't say how much and I just tapped my card. I'd actually put 40.00 and I thought I had paid and went away. I emailed them back and said I did pay but they didn't charge me the correct amount. They came back with it was mistake amd i had somehow paid for the wrong pump but is your responsibility to pay for your fuel. I said I thought I had done and I would be happy to pay for the fuel. However they charged me 30.00 fine which has now doubled to 60.00 and I just don't know what to do. The cashier obviously put in the pump number wrong. Any advice would be gratefully received. I keep replying saying I did pay my fuel I did not drive off and they keep replying saying the fines still stand. I've got a statement showing that I did pay 35.08.