Show Posts - Snohball

Good evening Folks,Just a heads up, I sent the complaint to ELMS Legal, however I have not reported them to the SRA yet.b789 ;It appears that they are not a regulated body by the SRA. I will however be making a complaint through CILEx which appears to be their regulatory body of choice.I presume I can just ammend the letter provided? See link;https://www.sra.org.uk/consumers/register/organisation/?sraNumber=630494&prevSearchText=630494&prevSearchFilter=I should note, I have recieved a reply from ELMS Legal- They have retracted the two claims made to me on the MCOL portal. Their email footer says the email has a confidentiality notice - I don't really know if these hold any substance, so I will refrain from copy & pasting here.They haven't met any of my other demands, and they are trying to get me on the phone to discuss, but I don't want to come across as a layperson on the phone - am I correct in demanding contact through email / letter only?If I refrain from attending their meeting, it mentions on their attached complaints form, that their procedure will provide a detailed written reply to my complaint within 21 days from the practice manager.Any advice would be most appreciated!Thanks again as always :-)

Good Morning,I have comeplted the AoS for MCOL regarding both claims! Not too difficult and many thanks for the added guidance.b789 - I was just wondering, as I had actually recived the reply from ELMS on 4 June 2025, not 10 June 2025 as mentioned in your draft letter.Do I still have ground to stand on when making a complaint of breach of the Pre-Action Protocol, as the N1SDT is dated for the 5 June 2025, the day after their reply was sent?Likewise for the formal complaint to ELMS Legal?I have altered the dates in the draft email and have them both ready to send.Many thanks all!

Hello B789,I followed your guidance and sent my reply to the Letter Before Claim on 28/05/25. ELMS sent their reply via email in my previous post on 04/06/25.Both Claim Forms were issued on 05/06/25I have just checked and the two N1SDT forms - these are for two seperate claims, I'm not sure why they would claim twice for a single "incident". Link to images of the two forms; https://imgur.com/a/sN0IuKmThank you!

Good evening folks,A quick update on my situation.I've had a reply from ELMS;Good afternoonFurther to your email I can advise that we have asked our client to provide the requested information pursuant to photos, letters, signage, and contracts. We will forward this once it is received.In relation to your other questions I can advise our client issued the PCN as advised in their Appeal reply sent on 27 January 2025,“the Terms and Conditions of parking require that the full and accurate registration number of the vehicle which has been parked on site must be entered; by failing to do that the ticket purchased was invalid and you became liable for the Charge Notice issued”Our client is pursuing on the reasonable assumption that you are the Driver. If this is not the case, please provide the Drivers details and we will be able to request a Transfer of Liability.The claim is being made as the Terma and Conditions for the car park have been breached. By parking at the site you are agreeing to comply with the advertised Terms and Conditions.The original PCN charge was £100. In the Appeal Reply letter our client advised that a reduce amount of £60.00 would be accepted if paid before 10/2/2025 or £100 to be paid by 24/2/2025. If payment was not made then Debt Recovery Costs of £70 could be applied. This has been the case here. This Debt Recovery cost does not have any VAT attached.I can confirm that this matter has been place on hold until 4 July 2025 to allow time for information to be provided and you to consider how you wish to proceed once this is received.If you need any further information please let us know.Kind RegardsAngie BaileyELMS Legal LimitedI have also received in the post this morning, two identical packs from the HM Courts and Tribunals Service. This includes the following documents; Claim Form, Response Pack, Form of Admission, and, Defence and Counterclaim.If anyone could point me in the right direction as to which forms to fill as I am willing to stand my ground. If photos are required, please let me know and I can make an Imgur post.Many thanks in advance!

I thought I should also mention that I did write to my local MP. They have offered assitance to try and get Excel to back down, though this was last month, and I suspect with the LBC arriving in the post in the meantime, it hasn't made much difference.Just for my peace of mind, I am correct that my response to the LBC should be to ELMS Legal who sent the letter, and not dcbl / Excel?Thanks all!

Thank you b789.I knew straight away I wouldn't even consider the 'mugs discount' - conincidentally, it seems to be getting significant press coverage in the recent months, though it could be a frequency bias!I'm guessing Excel bringing the case in house will make things much easier from the defending side.I've just sent this off to their office email address as provided on their sites contact page.I presume email is the best method of correspondance for evidence of times & dates?Thanks again folks.

Hi Folks,Thanks DWMB2 for the advice. I've uploaded all of my info to imgur, please see the link;https://imgur.com/a/cvrXsWwFor a quick refresh, this is a keying error with a single letter printout from the ticket machine. Now I have my Letter Before Claim from ELMS Legal, I presume these are the hired guns from DCBL?If anyone could help with a draft regarding a reply, it would be most helpful.And if you want a good laugh, when Excel responded to my initial appeal, they too got the vehicle registration wrong in the letter (see highlighted segment from the last image ). Thanks in advance!If there's anything else I can provide, let me know!

Hi All,First time poster here, looking for advice. I am the keeper of the vehicle. PCN was delivered on the 15th Jan, dated to the 6th Jan for a "Failure to purchase the parking tariff for the registration mark of the vehile on sire and/or within the time allowed".The value of the PCN invoice is for the usual £60 increased to £100 after 14 days.The issue at hand is the first digit of the VRM was entered into the ticket machine, and no further characters could be entered and payment was prompted. I have already proceeded with an IAS "appeal" which has just been denied (surprise), unfotunately I did not realise it would be beneficial to omit details of the driver and this has now been declared a significant keying error. I had not done much reading before "appealing", only reading up the IPC Code of Practice. No £20 offering was made, as Excel Parking does not seem to care about following the practice, and if an appeal is made, the £20 "offer" is off the table.I wish to fight this - I have my pay & display ticket and reciept of purchase.I can upload all docs to imgur if required.A couple of questions for members, how long can I expect the process to take if this (inevitbly) goes to court?What are my next steps? Do I contact the operator (Excel Parking), or do I wait for them to contact me? Via email or post? (I suspect the former, for speed and reliability)Thanks all!