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Messages - AnnieBee

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Civil penalty charge notices (Councils, TFL and so on) / Re: Charge Certificate received but PCN already paid.
« on: April 19, 2025, 03:20:47 am »
Oh fantastic! That’s great. Odd that it was closed on 10th April as I only queried it yesterday. Assume they must have caught up with the unallocated payment and applied it.  Thank you so much for your help. Such a relief!

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Civil penalty charge notices (Councils, TFL and so on) / Re: Charge Certificate received but PCN already paid.
« on: April 18, 2025, 09:17:13 pm »
It is a Brighton PCN.

“ I have sent the receipt to the council using their online contact form but given that they can’t even seem to get their fine payments system to allocate payments to the relevant PCN, I don’t have much faith in their online messaging system.
...........
What exactly do you mean?”

Well I’m assuming that their admin has gone wrong and they haven’t linked my payment to the PCN in their records. Hope that makes more sense? I can’t think how else to phrase it.

The VRM is GJ60 YVW.

“If the PCN wasn't paid within the 28 days specified then the Council would have issued an Enforcement Notice. If that wasn't paid then the Council became eligible to impose a 50% surcharge and serve a Charge Cert. So something seems to be wrong. The EN is missing and the CC appeears pre-mature.”

Does this apply everywhere? (ie you have referenced the London procedures but this happened in Brighton)?  And if so what does that mean practically (if anything)?

What do we do now? My main concern is that I don’t want this to progress and I don’t feel confident in just having sent the council a message via their contact form. Their systems don’t seem to work very well as I mentioned above!

Thanks again for any help.


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Civil penalty charge notices (Councils, TFL and so on) / Re: Charge Certificate received but PCN already paid.
« on: April 18, 2025, 03:45:26 pm »
Thank you for replying.

My husband is the register keeper.

PCN number is BH86976963, issued 26/02/2025.

It was paid on 03/03/2025 using the online payments service. I received an email receipt which confirms payment and the correct PCN number.

I don’t know what you mean by enforcement notice. I’ve had a PCN, and then just yesterday the Charge Certificate which is dated 09/04/2025 (issue date). I’ve not had anything else.

Is it ok to publish my VRM online. Feels like identifiable information?

Thanks again for any help.

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Civil penalty charge notices (Councils, TFL and so on) / Charge Certificate received but PCN already paid.
« on: April 18, 2025, 02:58:29 am »
We’ve just received a Charge Certificate (CC) for a Bus Lane PCN, but I paid the PCN a few weeks ago. I have an email receipt for the payment and have checked that I gave the correct PCN number.

I have sent the receipt to the council using their online contact form but given that they can’t even seem to get their fine payments system to allocate payments to the relevant PCN, I don’t have much faith in their online messaging system.

I am also concerned as the CC was issued on 09 Apr so the 14 day deadline ends just after the bank holiday weekend. It doesn’t leave them any time to process my message before the deadline. Should I be trying to get through to them by phone Tuesday? They no longer have a drop in.

Should I send a follow up by snail mail? I took a copy of the online form and confirmation page but had no dated email confirmation.


Thank you.



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Civil penalty charge notices (Councils, TFL and so on) / Re: Bus Gate PCN not received
« on: September 24, 2024, 10:03:00 pm »
OK thank you for confirming.

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Civil penalty charge notices (Councils, TFL and so on) / Re: Bus Gate PCN not received
« on: September 24, 2024, 07:58:36 pm »
Ok thank you - yes I think that was where I noticed driving over the words Bus Gate! But I do also think he probably (but not definitely as I wasn't paying attention at this point) drove past the camera/bus gate at the end of North Road as we came from the seafront.

But you've answered my question re waiting for the ticket, thank you.  I'll wait and come back if there are further issues.  Many thanks for taking the time to reply. 

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Civil penalty charge notices (Councils, TFL and so on) / Re: Bus Gate PCN not received
« on: September 24, 2024, 07:00:33 pm »
Thank you for taking the time to reply.  Apologies for the delay in coming back to you, I have not been well.

The address on the log book is up to date.

I haven't included an exact location because, as I mentioned, I'm not exactly sure where it happened and I didn't know that it was relevant to my question of whether I should chase up the PCN.  You've now clarified that it is.  I can't streetview to an exact location (as I don't know exactly where it occurred) but it's the bus gates in Brighton along the Old Steine area.  I found a map of them here:

https://www.brighton-hove.gov.uk/sites/default/files/2020-10/Bus%20lane%20enforcement%20Valley%20Gdns%20%28003%29.pdf

I know there are enforcement cameras there as I believe this is one of the most profitable Bus Gates in the country according to press reports.

I have done a bit of research and I now understand that if you drive over the words "Bus Gate" then this is where the contravention will have happened (ie not like Bus lanes, which have bus lane written periodically along the lane in question), and as I said in my OP, that definitely happened, as that's when I noticed the issue.

Looking at the map, and thinking about where we came from, my guess is that he drove over the red line and the green line, crossing the Bus Gate at the end of North Road.  We definitely turned left onto Trafalgar Street (as I was yelling at him at this point to turn left!), so without going back and double checking the road markings there, the only possibility must be that I noticed us driving over the Bus Gate markings at the end of North Road.

I did read that Bus Gates are not like speed cameras, and they don't get triggered automatically, but there are people watching the cameras? So presumably possible to make more errors which could be why it's not arrived?  I've also read though that they have up to 28 days to send it (longer if DVLA are slow), although this doesn't give you any time to chase it and keep within the reduced payment period?  I think it happened on Saturday 31st August.

I've just checked the postbox and the PCN has not arrived yet, so my question is whether the best course of action is to chase it up, or to leave it? 

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Civil penalty charge notices (Councils, TFL and so on) / Bus Gate PCN not received
« on: September 23, 2024, 02:59:35 am »
Key point and question in bold in case you can't be bothered to read the whole thing, I have ADHD and am aware I am a bit unecessarily wordy!

I was expecting a fine for driving through a Bus Gate to come through, but we have not received anything.  I understand they normally come through within about two weeks (but I think they have 28 days?) and the 2 week timescale has now been exceeded.  I am not 100% convinced that we did drive through the Bus Gate, as I understand the fine is for driving through a very specific point, not up the "lane" itself, and this is the difference between a Bus Gate and a Bus Lane.  I was not driving and was talking and so did not notice where the driver was going until it was too late, and the first thing I noticed was when we drove over a "Bus Gate" sign in the road, and told the driver who had not seen the signs (the Bus Gate area/signage is really confusing (you don't really have time to read it all and take in where you can and can't go, before you have already driven into it and you can't get out, and the driver was not local) so I just tend to avoid it altogether as it's far too easy to go wrong) to turn off as soon as possible which they did.

Anyhow, my question is should I contact the council to try to find out whether a PCN has been issued or not?  I am concerned that if one has been issued that it is lost or delayed in the post and we will lose the right to pay early or cause other problems if they think we've ignored it. But I also don't want to do anything to jeopardise challenging the fine if that's possible, or to encourage them to send out a fine, if they were going to miss any dates by which it has to be sent.  I know form parking fine issues, that they tell you not to do some things and are very strict with you (!!!) so I just wanted to make sure that by checking with the council if one is on the way, I wasn't doing anything "wrong"!

Thank you very much!

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