Show Posts - London01

Thank you everyone.I appealed on the last day to parking eye, raising concerns you all have highlighted and asking who the land owner is etc whilst also providing proof I had paid for the parking where Hilton have authorised YourParkingSpace to sell the parking facilities. I have included the outcome below.https://ibb.co/RQYg0c1

Many thanks for all your responses, I was unable to visit the site yesterday but will try again today after work.How can I ascertain who owns this space?

Thank you, I will not identify the driver to PE. Whar do I write in my appeal? Just what has occured without identifying the driver?

Person A did not stay at the htoel, only use the parking facilities he/ she was isntructed to do so when booking a parking space.Responses as below, have tried to embed and used the links if embedding does not work. I can arrange person A to go tonight and view and take some photos of the signs.So current steps are, do not identify the driver, appeal and await rejection and request a POPLA code?YourParkingSpace Reponses https://ibb.co/fp3vqSWhttps://ibb.co/44r7pVh""Thank you for your patience whilst we have spoken to our management team about your case. Unfortunately, as the post booking instructions were not followed, your case will remain dismissed. However, as a goodwill gesture, we can confirm that we have now refunded booking #XXXXXXX, so that you can use these funds to assist you in paying for the parking charge notice.Please note, that while the refund is immediate on our end, it can take 5-10 days to show in your bank account. Please bear in mind that it is usually much sooner than this though. We do hope this helps and wish you luck should you choose to appeal. Kind regards,RachaelSenior Customer Success Specialist"

Parking Eye - Parking Charge Notice - Paid using YourParkingSpace.com Apologies if I miss anything, first post.Person A attended a graduation at the University of East London and parked here using yourparkingspace.comWhen person A purchased the parking through this site, it was advertised as they would notify the owner and they can park instantly, which is what person A did. They attended the graduation and a few days letter got a parking charge notice, which has been attached below. Person A complained to YourParkingSpace, and they have dismissed it saying they sent an email with insutructions, which you had to scroll in the email to find on a phone and Person A did not see. These instructions included: attending the Hotel and registering person A's vehicle on a iPad.They have refunded Person A's parking charge which was about £8 noting this can help pay for the PCN, which person A finds absurd.It was misleading advertising, which have also attached.Can anyone help person A? (some links have been included, if image does not show)Parking Eye Parking Charge NoticeYourParkingSpace advertisingYourParkingSpace Booking https://ibb.co/L9QyD6NYourParkingSpace Reponses https://ibb.co/fp3vqSW https://ibb.co/44r7pVhYourParkingSpace - Cancelled