hello,
So i have had a reply by email.
Dated 17/10/2024
Dear Ms Sharon W*****,
Re: Parking Charge Notice Number EPS24274797 - Vehicle: DU16CWZ
Site: Providence Street Pay & Display Car Park Post Code: WF1 3BG
Contravention Date: 12/09/2024
We refer to your appeal in respect of the above Charge Notice (CN) received on 06/10/2024.
Having considered the points you have raised and reviewed our records, we are unable to accept your appeal. Our
main reason(s) for this decision are as follows:
The signs at the car park make it clear that the land is private property and that a charge of £100 will be levied if
vehicles park outside of the Terms and Conditions displayed. The signs make it clear that a valid ticket/permit to park
must be purchased for the vehicle parked.
On this site motorists are permitted to use Connect as an alternative method of making payment for parking. All
Connect parking sessions are virtual, which means that a paper ticket is not required to be displayed in the vehicle
when parking using the Connect service.
The above detailed vehicle was observed parked whilst payment for parking had not been correctly made and you
became liable for the Charge Advertised.
In your appeal you have confirmed to us that on the date in question, you were the driver of the vehicle at the time it
parked in the car park.
We note your comments concerning the use of Connect, however we must clarify that Connect is third-party software
for which we are not responsible.
We note your comment that you purchased a period of parking using Connect and acknowledge that you have
provided a copy of your payment transaction with your appeal; in this case our enquires show that you purchased a
period of parking from 08:22 to 20:22. The photographic evidence shows that your vehicle entered the car park at
08:05 and therefore the payment was not made until after the allowed consideration period had ended. On this
occasion the vehicle had no valid session paid for and therefore in the absence of a Pay & Display ticket, was in
contravention of the Terms and Conditions displayed. Signs on site clearly display a Helpline telephone number which is available for use by motorists who have any
problems or queries in respect of their use of the car park. In this case the driver should have called that Helpline so
that arrangements could be made or advice given in respect of any problem they had.
We have fully reviewed this case and we are satisfied that the Charge Notice was correctly issued. We are unable to
accept the mitigating circumstances raised in your representations, your appeal is therefore rejected and the charge
will stand; photographic evidence which supports this can be viewed at
www.myparkingcharge.co.uk.
What you should do next - Either:
1. Pay the Charge Notice (CN): In order to settle the Charge, the payment of £60 to reach us by 31/10/2024 or £100
to reach us by 14/11/2024 must be made. Failure to pay this charge within the stated times, may result in Debt
Recovery Action being taken and further costs up to an additional £70 being incurred. Payments can be made
online at
www.myparkingcharge.co.uk by following the links for "Pay Now", or over the phone by calling
0845 226 9138 by using a valid Credit or Debit Card.
OR:
2. Appeal to the Independent Appeals Services (IAS): If you believe this decision is incorrect, you are entitled to
appeal to the IAS. In order to appeal, the IAS will need the following information (which is also contained in the
subject header of this correspondence).
Notice Serial No: EPS24274797 Vehicle Registration Mark: DU16CWZ
Appeals must be submitted to the IAS within 28 days of the date of this correspondence. Please visit
www.theias.org for full details on how to submit an appeal online.
It is important you note that if you do make an appeal to the IAS, the reduced charge offered above will no longer
apply. You should also be aware that if a payment is made prior to an appeal being made to, or adjudicated by, the
IAS AND this is accepted as Full and Final settlement against the CN, the appeal will automatically be dismissed and
the matter will be deemed closed. Should you appeal to the IAS and it is unsuccessful, the full amount outstanding
(£100.00) will become payable within 14 days of the date the IAS decision is notified to you. Failure to pay this sum
in the 14 day period will result in debt recovery costs of up to £70.00 being added to the outstanding balance.
It is important we also highlight that no further appeals will be accepted at this office; any such appeal must be
made to the IAS.
Please also note that further costs may be incurred should it be necessary for us to subsequently recover any
outstanding charge using further debt recovery and/or court action.
Yours sincerely
Appeals Administration Team
CENTRAL PROCESSING OFFICE
-------------------------------------------------------------------------------------------------------------
So I guess my next step is to appeal to :-
Appeal to the Independent Appeals Services (IAS)
by the 15th November 2024?
Is there anything I should put in the appeal specifically?
By the way from memory the car parking machine was out of order for weeks and the only option was the phoneline. This is a car park that I hardly used and the first time I rang it and I don't remember what day it had my former vehicle down as listed.
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