Show Posts - garym

The above doesn't state I was driving the car, nor the van - just that I was the keeper of the car (which they know) and that I hired a van from the invoice.  I didn't state that I drove the car nor the van - I might not have gone to the car park at all and hired it for someone else.

Sorry, I don't have the exact wording - it was a web form to complete and I forgot to scrape it.I got an email Friday stating that TPS, as a gesture of goodwill, have dropped the charge and nothing further is required from my part.The jist of the appeal was:I have received a PCN as the registered keeper of the vehicle which has been reported by yourselves as overstaying the permitted parking period on <dates/times>.During this period, I had rented a van from Hertz 24/7 (invoice attached) which corresponds to the aforementioned times/date.  I have since contacted Hertz regarding this issue and awaiting their reponse, however given that the Hertz vehicles will not incur charges for overstaying the permitted period, I was under the impression that this would be extended to their customers.Please advise on next course of action etc. etc.Thanks for those who replied to assist on this - I won't use that car park again (will choose Ikea next time!!).

I've appealed and contacted Hertz customer support - thanks for the info/advice and will update when I hear anything.

Quote from: H C Andersen on 06 May, 2024 16:54GSV suggests that there are two distinct parts of the car park. Could it be that one side is for B&Q and the other for Hertz? As mentioned, there is a smaller car park prior to the initial sign for B&Q which is for Burger King - this might be the 2nd part GSV suggests (there is a turn off before the main B&Q car park)

Above is correct, the whole car park is for B&Q including the section with the Hertz vans.When I called Hertz, they didn't really answer any of my questions (do you have an agreement with TPS, how do you deal with vans being left in the car park for an extended time) - they said to speak to TPS who said to appeal with as much information as possible.Which leads me to my original question, should I just show the van booking and appeal based on swapping a car for the van (although being careful not to state who was the driver)?Max stay time is 3 hours - no option or facility to pay for the extended period.

Thanks for the reply and informationQuote from: b789 on 05 May, 2024 22:25How high up the Hertz management food chain did you go with your request to have them get this cancelled?Not very high and realistically (if Hertz provided a better service), they would have a process in place for anyone hiring over a certain time to register a vehicle to avoid any fines.  I assume Hertz don't receive fines for parking their vans for a substantial amount of time.I will try again with Hertz and see if I can speak to someone with higher authority.

Images of signs - 1 on the way in (white) and a notices in the car parkAlso added a map of their location along with the van hire area in a green boxNo exemption for Hertz rentals and the signs state parking for B&Q customers only

Sorry, I didn't it make this very clear.Hertz 24/7 offer van hire collection from various car parks - one of then being B&Q.I hired a van using their service and following on from this hire, I received a PCN for the car (not van) registered in my name which used the car park and allegedly exceeded the maximum stay time.Hope that makes more sense.I will check out the signage and post back.

Hi,The car registered in my name received a PCN from TPS while hiring a van from Hertz 24/7 van hire.I have spoken to Hertz who (were a little useless) said to speak to the parking fine people - so I called up TPS who said to appeal with as much information as possible.I was about to complete the web form and attach the invoice for the van hire however thought I would ask for any advice on how to word this before appealing?Here is the noticeThanks in advance!