Free Traffic Legal Advice
Live cases legal advice => Civil penalty charge notices (Councils, TFL and so on) => Topic started by: oldguy on February 07, 2026, 12:05:45 pm
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Thanks stamfordman and yes, I did contact the wrong people as the website mentioned Equita and not a simple way to discuss a lost ticket.
Equita should have told me I needed to contact the PCN authority but they didn't
Shame you could not have given me that advice rather than tell me I am wrong after the event.
At least some people were helpful rather than be know it alls
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No - you wrongly contacted Equita which obviously could know nothing about it.
Bailiffs are not the nicest of companies but they are blameless here as you failed to contact the council.
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After many phone calls this morning, I have managed to pay the ticket at the original price of £50
Basically Equita had not informed the local council I had contacted them about the lost ticket.
Keswick Council put me on to Cumberland Council who put me through to customer service who gave me an email address for parking who then sent me the Lost PCN number,
Equita are a bit naughty so watch out for them
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I think you're on the money here. By accident, the OP did not follow the instructions on the website or PCN(there wouldn't be any mention of Equita on a PCN) and has set a hare running. As suggested by others, it's improbable that when the OP wrote to Equita thinking they were dealing with the council they didn't include their PCN number, so all the OP needs to do is to look at their email to Equita.
OP, this is Cumberland Council's relevant web page: https://www.cumberland.gov.uk/parking-roads-and-transport/parking/pay-or-challenge-penalty-charge-notice/challenge-penalty-charge-notice
Contact with Equita, or Newlyns or Capita for that matter, does not arise until the preceding process has been followed and exhausted.
OP, if the PCN was served on 12th Jan, then the earliest you could be served with a NTO is tomorrow(today is day 28). If you want to try and squeeze in informal reps, then contact the council tomorrow and find out your PCN number, or perhaps it is on your email to Equita
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As the OP said, they emailed Equita instead of the council about the PCN.
Equita sent back a template email.
I really doubt there is anything more to it and provided the logbook is correct the OP will receive an NTO, or can call the council to get PCN details.
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In the email, it says this: -
Following your recent correspondence, the content of which has been noted.
So can we please see this correspondence.
Bailiffs cannot just send an email, they first have to send, by post a letter which commences their enforcement, giving the amount owed and the enforcing authority they are acting for.
There is something definitely not right about this thread. Too much missing.
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We need to see the original email so we can be sure it isn't a scam
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I think Equita just sent a template reply and you have no other PCN.
What you did was jump straight to the enforcement agents (bailiffs) on Cumberland County Council's site. They could not be involved with a windscreen PCN issued last month.
https://www.cumberland.gov.uk/parking-roads-and-transport/parking/pay-or-challenge-penalty-charge-notice/challenge-penalty-charge-notice
To chase up the PCN, contact Cumberland parking services:
https://www.cumberland.gov.uk/parking-roads-and-transport/parking/contact-parking-services
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Might there be two PCNs as the timeline feels wrong
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Registration is in my home address and it is the correct address
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There has been no official documents other than the email which I have copied into the first post I made here.
Not sure why people are asking for different things to what I actually have but here it is simple
I received a parking ticket in Keswick
I lost the ticket
I went online and it said Equita deal with their tickets
I emailed Equita to say I'd lost the ticket but as I am a blue badge holder which was on display, am I not allowed to park there?
They did not reply and two weeks later I received the email saying they had applied for a warrant.
Parking Ticket issues 12th January 2026
I emailed them first on the 23rd January
I had no replies to two emails asking what I needed to do
Hopefully this makes more sense now
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OP, can you please post the actual documents not transcriptions of them. At the moment giving meaningful advice is almost impossible.
Also please answer 'stamfordmans' question aboout your V5C Registration Certificate.
Help us to help you.
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What was the first contact you had from Equita. You say you emailed them but after what?
This may be a scam.
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So that warrant is not related to the PCN from Jan - the NTO will only follow next week, 4 weeks after the PCN. Is your V5C up to date with the your current address?
You need to find out which local authority and the PCN number the equita warrant applies to. Not sure, but if they won't play ball with details, then you may need to get on to TEC to find out. You also need to find out what address the warrant is made out for.
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12th of Jan this year?
Yes
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12th of Jan this year?
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12th January the ticket was issued by a traffic warden
23rd of January I informed them I had lost the ticket
I have had nothing in the post from them to reply to and all they had to do was give me the ticket number and I could have paid it but they didn't
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What date was the contravention.
This looks like you do not have an up to date logbook as you are missing at least three letters including the notice to owner, which is sent to the registered keeper if a windscreen PCN is not paid.
Go get your V5C logbook and check the address.
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Only thing I had was a parking ticket which I lost so couldnt pay.
Hence the reason why I contacted them.
Other than the email which I copied in above, they have failed to reply for two weeks
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The enforcement process ends with the issue of an Order for Recovery and a warrant to enforce the debt.
The authority instruct a 'bailiff' to enforce the warrant. Their first mandatory step is to issue a Notice of Enforcement notifying the debtor of the debt, the instructing authority, the amount of the penalty, the Enforcement fee(£75), a reference which gives the PCN number(which can be used to check on the authority's website and hopefully see the PCN progress log showing every stage to the OfR), a latest date for payment of the debt including Enforcement fee and guidance on next steps.
I don't know what you mean by 'ticket'.
If you have contacted the bailiff, then presumably you were prompted to do so by a NoE?
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I did read that but as I lost my ticket and contacted them which they acknowledge in the warrant statement, I was unable to pay the ticket unless they supplied me the details which they didn't
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Welcome to the Forum.
If you have received a Notice of Enforcement, pl post (see READ THIS FIRST at the top of the front page). In any event, what is the date of the Notice(NoE for short) and the latest date for payment with only the Enforcement fee added?
As you were issued with a paper PCN for a parking contravention the process is set out here: https://www.londontribunals.gov.uk/eat/understanding-enforcement-process/parking-penalty-charge-notice-enforcement-process
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Good Afternoon,
Following your recent correspondence, the content of which has been noted.
We have been instructed to enforce a Warrant that has been issued by the Traffic Enforcement Centre (TEC) in Northampton. Previous notices have been sent to you by both the Local Authority and the TEC.
We are unable to answer any queries with respect to the issue of the Penalty Charge Notice, or with regard to the issuing of the Warrant. Our instructions are to collect payment in full, or to seize goods belonging to the person named on the Warrant. If you wish to dispute your debt, we recommend you seek independent legal advice from your local Citizens Advice Bureau or another independent advisor/solicitor.
We cannot hold action whilst you make your enquiries and so you must contact us with your intentions or proposals for payment. Failure to do this will result in your account being passed to an Enforcement Agent and additional fees will be incurred.
Regards,
Equita
info@equita.co.uk
Basically, I parked on a road which was apparently for DISC holders only and I wrongly assumed my Blue badge would allow me to park there.
I was in Keswick on holiday and when I got back I could not find the ticket.
I emailed Equita and asked them to check blue badge holders were not allowed to park there and also gave them my registration number so they could notify me as I did not have a ticket number.
They did not reply.
I chased it up with them 5 days later but they did not reply again.
Then they emailed me the warrant which is shown above.
I emailed them back and said I never said I would not pay it, just wanted to make sure it wasn't a mistake
Can I challenge this at all?
Thanks