Free Traffic Legal Advice

Live cases legal advice => Civil penalty charge notices (Councils, TFL and so on) => Topic started by: Lefeuvre76 on January 07, 2026, 04:43:43 pm

Title: Re: Southwark PCN for wrong registration entered on PayByPhone - any comeback?
Post by: Incandescent on January 07, 2026, 10:53:47 pm
If the boot were only on the other foot! I am helping a member privately with a parking PCN on which the CEO entered a wrong digit. "0" instead of "O". Guess what? They will not give way.  >:(

BTW: I would go all the way as their website is still not completely fixed as I write.
Seems to me that "sauce for the goose is sauce for the gander" !
Title: Re: Southwark PCN for wrong registration entered on PayByPhone - any comeback?
Post by: Hippocrates on January 07, 2026, 08:23:24 pm
If the boot were only on the other foot! I am helping a member privately with a parking PCN on which the CEO entered a wrong digit. "0" instead of "O". Guess what? They will not give way.  >:(

BTW: I would go all the way as their website is still not completely fixed as I write.
Title: Re: Southwark PCN for wrong registration entered on PayByPhone - any comeback?
Post by: stamfordman on January 07, 2026, 06:10:45 pm
There was a time when a first such mistake was let off by most councils but now many have decided that apps have been around long enough to be not worthy of such a policy.

But they have a duty to act fairly and we've not been putting them to this test.

I'll also see if I can dig out the traffic order as it may have a loophole on the VRM. 
Title: Re: Southwark PCN for wrong registration entered on PayByPhone - any comeback?
Post by: Incandescent on January 07, 2026, 05:52:36 pm
Loads of people fall into this trap and most of them end up having to pay, unfortunately. London councils are notoriously venal and rapacious, even when like your case, they have lost no money whatsoever. They know that if you take them to London Tribunals, you'll lose because your case is based on mitigation, i.e you made a mistake when entering the parking details. Adjudication tribunals cannot allow cases based on mitigation, after a High Court decision of some years ago.

I use Ringo a lot up here in Crewe and Nantwich and my Ringo app has five cars on it ! So care needed when entering details. Up here they's probably let me off, but in London forget it.
Title: Southwark PCN for wrong registration entered on PayByPhone - any comeback?
Post by: Lefeuvre76 on January 07, 2026, 04:43:43 pm
I am hoping that Southwark council might let me off this one out of the kindness of their heart (then I remember who I am dealing with).

I parked in a bay outside a friends house on Croxted Road in Herne Hill, London. I did everything as I should have done and paid for the time but when I returned I had a ticket. Unfortunately PayByPhone has two cars registered for me and it had (or I had) selected the wrong registration.

As I can prove I have paid albeit with another registration and as I can prove both cars belong to me do you think they will accept that? I am interested in seeing if anyone has had this experience before. They have been paid after all for the initial time.

I am definitely going to question it just wanted advice on how to go about it please?

https://i.ibb.co/wFqjffcm/PXL-20260107-155425133.jpg
https://i.ibb.co/ycdvHY7R/PXL-20260107-155433655.jpg
https://i.ibb.co/ZRS7ngh3/PXL-20260107-155441972-MP.jpg

Thank you for your consideration.