Free Traffic Legal Advice

Live cases legal advice => Private parking tickets => Topic started by: dafne on December 13, 2025, 01:38:04 pm

Title: Re: CPM parking charge for alleged "private land."
Post by: dafne on January 06, 2026, 02:07:29 pm
So only the DVLA have replied so far.

"Dear xxx
Thank you for your correspondence of  about the release of information from the Driver and Vehicle Licensing Agency’s (DVLA) vehicle register. I have been asked to formally review your case at Step 1 of our complaints procedure. 
The DVLA takes the protection and security of its data very seriously and has procedures in place to ensure data is disclosed only where it is lawful and fair to do so and where the provisions of the Data Protection Law are met. The Agency must strike a balance between ensuring the privacy of motorists is respected while enabling those who may have suffered loss or damage to seek redress.
I have investigated the matter with UK Car Park Management Ltd who made the request to the DVLA for the registered keeper details for vehicle registration number (VRN) xxx. UK Car Park Management Ltd have confirmed that a Parking Charge Notice (PCN) was issued to you for breaching the terms and conditions at Haydon Way, London. UK Car Park Management Ltd have further confirmed that following their investigations they can confirm the PCN was issued in error. They have explained that as part of their internal controls on 27th October 2025 they were able to establish that a portion of the roadway at Haydon Way, London had been adopted, but unfortunately due to human error amendments were not made to their enforcement boundaries until 17th December 2025. UK Car Park Management Ltd have assurred me that the matter has been addressed with the individual concerned and a full review of the PCN’s issued within the incorrect time period has been undertaken. They have further confirmed that the PCN issued to you has been cancelled and you have been notified of this on 31st December 2025.
I would like to make it clear that while the DVLA uses an electronic line to provide registered keeper details, we do not use automated decision making. There is no requirement for a decision to be made to disclose information at the time an application is made. The request is received and processed in accordance with the terms and condition of the contractual agreement between the DVLA and the parking company. The evidence relevant to each request must be held by the company and made available to the DVLA upon request. This process is strictly audited and where any inappropriate use of DVLA data by a company is identified, swift and proportionate action is taken.
The DVLA requires private car parking operators to be members of a relevant ATA before providing vehicle keeper information. ATA membership helps to ensure parking companies operate within a code of practice and it is clearly in everyone’s interest for the ATAs to make sure that its members comply with the code. But we know that operators do make errors, some of which represent shortfalls in compliance with their code of practice. The DVLA takes such matters seriously and looks primarily to the ATA’s to monitor adherence to the code of practice and explore and address non-compliance when it arises.
The company in question, UK Car Park Management Ltd is a member of the International Parking Community Ltd (IPC) which is an Accredited Trade Association for the parking industry. The IPC’s code of practice is published on its website at www.theipc.info under the heading Accredited Operators Scheme. If a member of this AOS does not comply with the code of practice, it may be suspended or expelled, during which time no data will be provided to it by the DVLA. If you feel that any of the practices used by the company do not comply with the IPC’s code of practice you may wish to contact the IPC via their website or by writing to IPC, at PO Box 662 SK10 9NR. 
We have fully considered all the information available. If you feel that your complaint has not been resolved, you can request escalation of your complaint to Step 2 of the complaints process. Further options about our complaint procedure can be found online at www.gov.uk/dvla/complaints"

I haven't received any notification that the PCN has been cancelled yet, unless its in the post, but it is shown as cancelled on the website.

The bit about the adopted road suggests to me that the council adopted the road back on 27th October 2025 (which I think is unlikely, as I suspect that the road was adopted years ago given its location). That still sounds like CPM have accessed the data unlawfully. Can someone confirm if I'm correct in my understanding?

I'm heading out in a bit and will see if they've changed the signage there.

Once again, thank you for all of your help
Title: Re: CPM parking charge for alleged "private land."
Post by: dafne on December 24, 2025, 07:23:26 pm
I have done, but no reply yet. Once again, thank you for your help. Merry Christmas!
Title: Re: CPM parking charge for alleged "private land."
Post by: b789 on December 24, 2025, 07:11:38 pm
Good. You should still report them to the DVLA for breach of the KADOE contract and to the ICO as they have breached your GDPR because they had no reasonable cause to request your data.
Title: Re: CPM parking charge for alleged "private land."
Post by: dafne on December 24, 2025, 02:57:31 pm
I’ve had a reply back from Wandsworth Parking services which seems pretty positive.

“Dear Xxxx,
 
Thank you for reaching out to us. I wanted to confirm that you are correct in your observation; the private parking attendant indeed made an error regarding the designation of the land as highway land. I appreciate your attention to this detail.
 
To address this, I recommend that you contact the private parking company directly to instruct their attendants accordingly. Additionally, we will ensure that our parking contractor arranges more frequent checks at this location to prevent similar issues in the future. Rest assured, we will also reach out to the private parking company separately to inform them of this mistake and emphasize the importance of accuracy in their operations.
 
Once again, thank you for bringing this to our attention. If you have any further concerns or questions, please do not hesitate to let us know.
 
 Kind regards
 
Xxxxx
Parking Operations Officer
Serving Richmond and Wandsworth Councils”
Title: Re: CPM parking charge for alleged "private land."
Post by: dafne on December 19, 2025, 06:20:53 pm
You are amazing! Thank you so much!
Title: Re: CPM parking charge for alleged "private land."
Post by: b789 on December 19, 2025, 05:59:13 pm
How this is framed legally and factually (this is the spine of everything you send)

Wandsworth Council’s GIS highway records show the location in question is adopted highway. The council has confirmed this in writing and supplied a map extract. UKCPM deployed a warden onto adopted public highway, took photographs, issued a private parking charge, and then obtained DVLA keeper data to pursue a contractual allegation that cannot exist on adopted highway. This is not a technical defect. It is fundamental lack of authority and misuse of process.

Send a formal complaint to DVLA that UKCPM obtained keeper data without reasonable cause because the alleged event occurred on adopted public highway. (this is the most important one)

Quote
I am the registered keeper of vehicle registration XXXXXXX.

UK Car Park Management Ltd issued Parking Charge Notice XXXXXXXX alleging a breach of “parking conditions” at Haydon Way, London, on DATE. The images were taken by a UKCPM operative on foot. This was not an ANPR capture.

The precise location where the vehicle was photographed and allegedly parked was on Haydon Way, approximately 10 metres from the junction with St John’s Hill (A3036), adjacent to Begg Practice, St John’s Hill Surgery.

Wandsworth Council has confirmed in writing, supported by its GIS highway records and a map extract, that this specific section of Haydon Way, including the area approximately 10 metres from the junction with St John’s Hill beside Begg Practice, is adopted highway, maintainable at public expense. The council’s map clearly distinguishes this adopted section from other parts of Haydon Way further along which are not adopted.

UKCPM is not the highway authority and has no lawful power to impose or enforce private parking terms on adopted highway. No private parking contract can arise at this location.

UKCPM therefore had no reasonable cause to obtain my keeper details from the DVLA. Their request can only have been made on the false premise that the alleged event occurred on private land subject to contractual parking enforcement. That premise is demonstrably incorrect when the exact location is compared with the council’s highway records and with publicly available mapping.

This constitutes a misuse of DVLA data and a breach of the KADOE contract.

I require DVLA to investigate this matter and confirm:

1. The date, time and reason recorded for UKCPM’s request for my keeper data
2. The outcome of DVLA’s investigation into whether reasonable cause existed for that request
3. What sanctions or corrective action will be taken
4. Whether DVLA will require UKCPM to delete my data and cease all processing and disclosure to third parties

I enclose the council’s written confirmation and highway map extract clearly showing the adopted status of the precise location described above, together with the PCN.

Send the following complaint about CPM to the council:

Quote
I am making a formal complaint regarding unauthorised private parking enforcement activity on adopted public highway at a specific location on Haydon Way.

The exact location concerned is on Haydon Way approximately 10 metres from the junction with St John’s Hill (A3036), adjacent to Begg Practice, St John’s Hill Surgery.

Your officer has confirmed in writing, supported by GIS highway records and a map extract, that this precise section of Haydon Way is adopted highway, maintainable at public expense. The map clearly differentiates this adopted section from other parts of Haydon Way further along which are not adopted.

Despite this, a private parking company, UK Car Park Management Ltd, has deployed a warden on foot, taken photographs at this exact location, and issued a private parking charge based on purported “parking conditions”.

Please investigate and confirm:

1. Whether any permission exists for UKCPM signage or enforcement activity at this precise adopted highway location
2. Whether any third party has been authorised to regulate parking at this point on Haydon Way
3. What action the council will take to prevent further private ticketing activity at this adopted highway location
4. Whether the council will confirm in writing that UKCPM has no authority to issue or pursue private parking charges at this specific location

Send the following to the UKCPM Data Protection Officer:

Quote
Data Protection Officer
UK Car Park Management Ltd

PCN XXXXXXXX
Vehicle registration XXXXXXX

The alleged contravention location is on Haydon Way approximately 10 metres from the junction with St John’s Hill (A3036), adjacent to Begg Practice, St John’s Hill Surgery.

Wandsworth Council has confirmed in writing, supported by GIS highway records and a map extract, that this precise location is adopted highway, maintainable at public expense. Other sections of Haydon Way further along are not adopted, but the location of the alleged contravention falls squarely within the adopted section.

You have no lawful authority to issue or pursue a private contractual parking charge at this location and no lawful basis to obtain or process DVLA keeper data for this PCN.

You are required to immediately cease processing my personal data in connection with this PCN and to erase it, including any disclosure to third parties.

Within 14 days please confirm:

1. The lawful basis you claim for obtaining and processing my data
2. The source of my data and all recipients to whom it has been disclosed
3. Confirmation that processing has ceased and erasure or restriction has been applied

If you refuse, provide your full reasons and copies of any document you claim authorises you to enforce parking terms at this exact adopted highway location.

Send the following to YOUR MP:

Quote
Subject: UKCPM misuse of DVLA data and unlawful private ticketing on adopted public highway – request for your intervention

Dear [MP Name],

I am asking for your urgent assistance regarding a serious misuse of DVLA keeper data and an apparent abuse of private parking enforcement by UK Car Park Management Ltd (UKCPM).

UKCPM issued a private Parking Charge Notice to my vehicle at a location that is not private land. The exact location was on Haydon Way, approximately 10 metres from the junction with St John’s Hill (A3036), adjacent to Begg Practice, St John’s Hill Surgery. The ticket was issued by a UKCPM operative on foot who took photographs. This was not an ANPR capture.

I contacted Wandsworth Council to confirm the status of the road. The council has confirmed in writing, supported by its GIS highway records and an attached map extract, that this precise location is an adopted road, highway maintainable at public expense. The council’s map also shows that other parts of Haydon Way further along are not adopted, but the location where UKCPM issued the PCN is clearly within the adopted section.

Despite having no authority on adopted highway, UKCPM has obtained my keeper details from the DVLA and is pursuing a private contractual allegation. In my view this demonstrates that UKCPM has used DVLA data on the false premise that the event occurred on private land subject to private parking terms. On adopted highway, UKCPM is not the highway authority and no private parking contract can arise.
This raises two serious public interest issues:

1. Misuse of DVLA data. UKCPM appears to have had no reasonable cause to obtain keeper data for an incident on adopted public highway. This is a clear KADOE compliance concern.
2. Unauthorised private ticketing activity on the public highway. A private parking company is deploying wardens and issuing private demands to motorists on an adopted road, backed by DVLA data, which is entirely improper.

I have complained to the DVLA directly, but given the public interest element I am asking you to escalate this through your parliamentary channels to the DVLA and the Department for Transport, and to request a formal investigation into UKCPM’s data access and KADOE compliance.

I specifically ask that you request the DVLA to confirm:

• The date, time and stated reason UKCPM requested my keeper data in relation to this PCN
• Whether DVLA accepts UKCPM had reasonable cause given the location is adopted highway
• What enforcement action or sanctions will be applied for any misuse, including suspension or withdrawal of DVLA electronic access if appropriate
• Whether DVLA will require UKCPM to delete the data obtained and cease further processing or disclosure

I attach:

• Wandsworth Council email confirmation and GIS highway map extract showing the precise location is adopted highway
• The PCN and photographs (showing this was a warden-issued ticket)

I would be grateful if your office could confirm that this has been referred to the DVLA via the appropriate parliamentary route, and provide any reference or response once received.

Yours sincerely,

[Your name]
[Your address]
[Postcode]
[Vehicle registration]
[PCN number]
[email]
Title: Re: CPM parking charge for alleged "private land."
Post by: dafne on December 19, 2025, 05:31:16 pm
Been sent, but acknowledged and no further reply
Title: Re: CPM parking charge for alleged "private land."
Post by: b789 on December 19, 2025, 05:16:55 pm
Has the initial appeal, as advised, been sent yet?
Title: Re: CPM parking charge for alleged "private land."
Post by: InterCity125 on December 19, 2025, 05:11:39 pm
Will be interesting to see what the appeal outcome is.
  ;D  ;D  ;D
Title: Re: CPM parking charge for alleged "private land."
Post by: dafne on December 19, 2025, 04:42:31 pm
The council have come back to me, with a map. Where I was parked is council adopted, not private.

(https://i.ibb.co/Z6WgLp9Y/IMG-0928.jpg) (https://ibb.co/Z6WgLp9Y)
Title: Re: CPM parking charge for alleged "private land."
Post by: DWMB2 on December 14, 2025, 10:21:14 pm
On the basis that the council come back and say that I was on their bit of the road, and CPM have no authority to act there, I presume that there are also issues with regards to CPM (and by extension the DVLA) misusing my data?
It would seem so yes.
Title: Re: CPM parking charge for alleged "private land."
Post by: b789 on December 14, 2025, 04:51:19 pm
Whether the "bit of road" is public or private, CPM are already in breach of the KADOE contract with the DVLA because there is no entrance sign, they are in breach of the PPSCoP section 3.1.1.
Title: Re: CPM parking charge for alleged "private land."
Post by: dafne on December 14, 2025, 04:16:40 pm
On the basis that the council come back and say that I was on their bit of the road, and CPM have no authority to act there, I presume that there are also issues with regards to CPM (and by extension the DVLA) misusing my data?
Title: Re: CPM parking charge for alleged "private land."
Post by: dafne on December 14, 2025, 11:41:16 am
Thanks for your help. I’d already drafted similar to the council, but I’d expect it to be a few days before they’ll reply.
Title: Re: CPM parking charge for alleged "private land."
Post by: b789 on December 14, 2025, 11:24:55 am
OK. So there is no "Entrance Sign". The first sign is a terms & contdidion sign. That evidence is an immediate brach of the the IPC CoP and the PPSCoP. No entrance sign, no contract formed.

You can email the council at with the following:

Quote
Subject: Request for highway adoption status – Haydon Way, SW11 (Highways Act 1980 s.36)

Dear Highways/Highway Records Team,

Please confirm the highway status of Haydon Way, London SW11 (location attached/linked and described below).

I require written confirmation of whether Haydon Way is:
• a highway maintainable at public expense (adopted), or
• private/unadopted, or
• partly adopted and partly private.

If it is partly adopted, please specify the precise extent of the adopted highway (with a plan extract or a description using fixed reference points).

This request is made for confirmation from the Council’s “List of Streets maintainable at public expense” (Highways Act 1980, section 36) and any highway extent/boundary records you hold.

Location details:

Haydon Way, SW11

Please see attached map screenshot / What3Words / Google Maps pin: [paste link]

Section of interest: from [start point] to [end point]

Many thanks,
[Name]
[Address]
[Email / phone]

In the meantime, simply follow this advice as any initial appeal is never accepted. There is no legal obligation on the known keeper (the recipient of the Notice to Keeper (NtK)) to reveal the identity of the unknown driver and no inference or assumptions can be made.

The NtK is not compliant with all the requirements of PoFA which means that if the unknown driver is not identified, they cannot transfer liability for the charge from the unknown driver to the known keeper.

Use the following as your appeal. No need to embellish or remove anything from it:

Quote
I am the keeper of the vehicle and I dispute your 'parking charge'. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

As your Notice to Keeper (NtK) does not fully comply with ALL the requirements of PoFA 2012, you are unable to hold the keeper of the vehicle liable for the charge. Partial or even substantial compliance is not sufficient. There will be no admission as to who was driving and no inference or assumptions can be drawn. CPM has relied on contract law allegations of breach against the driver only.

The registered keeper cannot be presumed or inferred to have been the driver, nor pursued under some twisted interpretation of the law of agency. Your NtK can only hold the driver liable. CPM have no hope should you be so stupid as to try and litigate, so you are urged to save us both a complete waste of time and cancel the PCN.

Come back once you receive the rejection and I will give you a suitable IAS appeal, even though there is little chance that that will succeed either, due to the fact that the IAS is a kangaroo court, but you never know. Keep those photos as evidence you can send with your IAS appeal to show no entrance sign.

This would not stand a chance if they are stupid enough to try and litigate and they would most likely receive a spanking in court if they tried.
Title: Re: CPM parking charge for alleged "private land."
Post by: dafne on December 13, 2025, 04:07:48 pm
Pictures should be in correct order, as you enter street and then move to the sign. The other sign is in the same pillar, but on the side of it. These are the first CPM signs you see as you get into the road. To the right of the sign (Rochelle Close) is presumably council owned as there are no CPM signs whatsoever, but there are parking meters and with the local council details.

The Wandsworth council website says that the road has mixed ownership/responsibility, but it isn’t any clearer as to which bit is which
Title: Re: CPM parking charge for alleged "private land."
Post by: dafne on December 13, 2025, 03:56:30 pm
(https://i.ibb.co/Xf41FJZK/IMG-0801.jpg) (https://ibb.co/Xf41FJZK)

(https://i.ibb.co/FMfjz5J/IMG-0802.jpg) (https://ibb.co/FMfjz5J)

(https://i.ibb.co/pvpgnqYk/IMG-0800.jpg) (https://ibb.co/pvpgnqYk)

(https://i.ibb.co/gLhr4jrh/IMG-0798.jpg) (https://ibb.co/gLhr4jrh)

(https://i.ibb.co/3ypHhM8L/IMG-0799.jpg) (https://ibb.co/3ypHhM8L)

(https://i.ibb.co/4wtTq9X9/IMG-0797.jpg) (https://ibb.co/4wtTq9X9)

(https://i.ibb.co/0ymV2vdj/IMG-0796.jpg) (https://ibb.co/0ymV2vdj)

(https://i.ibb.co/jPDfd4zF/IMG-0795.jpg) (https://ibb.co/jPDfd4zF)

(https://i.ibb.co/Rp3fW8sQ/IMG-0794.jpg) (https://ibb.co/Rp3fW8sQ)

(https://i.ibb.co/k6vDvq73/IMG-0791.jpg) (https://ibb.co/k6vDvq73)

(https://i.ibb.co/W4RQGc3q/IMG-0792.jpg) (https://ibb.co/W4RQGc3q)

(https://i.ibb.co/bMXbmQpC/IMG-0793.jpg) (https://ibb.co/bMXbmQpC)
Title: Re: CPM parking charge for alleged "private land."
Post by: dafne on December 13, 2025, 02:09:22 pm
That is the only sign I could find, 75m into the road and well beyond where the vehicle was stopped but it isn't on the initial streetview image I provided, but is if you move into the street. If you were to stop on the left, then turn around and go into any of the premises on the main road, you'd never walk past it. As said, I don't doubt that they manage the land beyond, but I'm surprised they manage the whole thing.
Title: Re: CPM parking charge for alleged "private land."
Post by: b789 on December 13, 2025, 02:00:03 pm
Do you mean this sign?

(https://i.ibb.co/DHSkgJPB/Screenshot-2025-12-13-at-13-54-57.jpg) (https://maps.app.goo.gl/9broxEs6SCxRYxxy9)
Title: Re: CPM parking charge for alleged "private land."
Post by: b789 on December 13, 2025, 01:50:05 pm
More importantly, we need to see both sides of the Parking Charge Notice (PCN) you received as a postal Notice to Keeper (NtK).

READ THIS FIRST - Private Parking Charges Forum guide (https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/)

Posting Images (https://www.ftla.uk/announcements/posting-images/#new)
Title: CPM parking charge for alleged "private land."
Post by: dafne on December 13, 2025, 01:38:04 pm
Hi all.

I've received a parking charge from CPM. Alleged offence is on the 1st December, ticket was sent on the 3rd, and it was received yesterday. It is my car in the images, and the vehicle was parked for about 3 minutes at the location they say it was.

The location is Haydon Way, London. Although its an older Google streetview link, the signage at the beginning of the street is exactly the same and was checked yesterday. There is now a single sign, on the pillar to the right of the blue van. My vehicle was stopped on the yellow lines, by the green window on the left hand side, about 50m before the single CPM sign.

https://maps.app.goo.gl/A8dTNYCfKFwD2oV98

The letter states that my vehicle was parked on private land, and that the signage is clearly displayed through the area. They also claim that the signage confirms that the land is managed by UK CPM.

My issue is that they're claiming this is private land. However, there is absolutely no signage to confirm this, until you've driven 75m into the road.

https://maps.app.goo.gl/Xvn7ZmLjBkRCbyew7

If you drive in and stop immediately, you won't ever see this signage. Beyond the image of the single sign they've posted are a few new build residential blocks, which aren't shown in the most of streetview images. I don't doubt that they manage the land beyond this, but this street was here long before the new builds were and I think they're probably chancing it and issuing tickets beyond the land they manage, especially when there is a Drs surgery on the left hand side, and what I believe is a care home on the right hand side as you enter Haydons Way. It appears to be a public road.

I'm assuming that an appeal with CPM will be next to useless much akin to a student marking his own homework, but needs to be done anyway. How do I confirm exactly where they are permitted to issue tickets, and what are my next steps? I will attend today and get some clearer images.

I forgot to add, the images they've taken are 10 seconds apart, and the incident time was 2 minutes later

Ticket pics as attached

(https://i.ibb.co/S4L4B7wF/ticket-front-edit.jpg) (https://ibb.co/S4L4B7wF) (https://i.ibb.co/7JxqQsp7/ticket-rear.jpg) (https://ibb.co/7JxqQsp7)