Subject: Breach of PPSCoP – Premature Debt Recovery and Appeal Handling Failure (PCN [reference])[/b
I am making a formal complaint regarding your handling of this Parking Charge Notice and your clear breach of the Private Parking Single Code of Practice.
The breach is simple, objective, and incapable of dispute.
The Private Parking Single Code of Practice is explicit that the appeal period runs for 28 days from the date the Notice to Keeper is RECEIVED, not from the date it is issued, generated, or printed.
Section 8.1.2(e) of the PPSCoP states:
“The parking operator must ensure that a notice informs the recipient: that if the recipient appeals within 28 days of receiving the parking charge, the right to pay at the rate applicable when the appeal was made must stand…”
This is reinforced by Note 2, which makes clear that a notice sent by post is presumed to be delivered on the second working day after posting, and that operators must retain records of the actual date of posting, not merely the date a notice was generated or passed to a third-party mail consolidator.
Chronology demonstrating the breach:
• The Notice to Keeper is dated Saturday 15 November 2025
• A notice dated on a Saturday cannot be presumed delivered that day
• Applying Note 2, deemed delivery is Tuesday 18 November 2025
• The 28-day appeal period therefore runs until 16 December 2025
Despite this, a debt recovery letter dated 13 December 2025 was issued, including an unlawful £70 add-on, while the statutory appeal period was still running.
That is a clear and unequivocal breach of the Private Parking Single Code of Practice.
There is no alternative interpretation available to you. The only way this breach can have occurred is that UKPC has wrongly calculated the appeal window from the date of issue or generation, rather than from the date of receipt as the Code requires.
This failure has resulted in:
• premature escalation to debt recovery,
• the unlawful addition of a £70 sum,
• and continued processing of keeper data when enforcement activity should have been suspended.
Appeal handling failure:
An appeal was lodged via your web portal
before the debt recovery letter was received. Your system accepted the appeal text, yet:
• no acknowledgement was provided,
• no reference number was issued,
• no response or rejection was sent,
• and no POPLA code was issued.
That compounds the breach and demonstrates a failure of your appeal handling process.
Required action:
I now require the following:
1. Immediate confirmation that this parking charge is placed
on hold, with all debt recovery activity ceased.
2. A written explanation as to
why UKPC calculated the appeal period incorrectly, contrary to PPSCoP section 8.1.2(e) and Note 2.
3. An explanation for the issuance of a debt recovery letter dated
13 December 2025, during a live appeal window.
4. Confirmation that the lodged appeal is now being
properly reconsidered, and that you will either:
• cancel the Parking Charge Notice, or
• issue a rejection together with a valid POPLA verification code.
Escalation:
This breach will be reported to:
• the British Parking Association, and
• the DVLA, for misuse of keeper data arising from non-compliance with the Private Parking Single Code of Practice and, by extension, your KADOE contract.
These reports will be made irrespective of the outcome of this complaint.
No liability is admitted and no payment will be made.
I expect a substantive response addressing each point above.
Yours faithfully,
[Registered Keeper Name]
[Address]
[PCN reference]