Follow that response with the following:
Subject: Unresolved Formal Complaint – Parking Charge [707348/407430] – VRM [ABC1234]
Dear Sir or Madam,
Thank you for your recent email in which you stated:
“Your request to submit a late appeal has been denied. The evidence you provided did not meet the necessary requirements and we are unable to grant access to the appeals process.”
That response does not address, still less resolve, the formal complaint I raised as registered keeper. To recap:
• I have lived at my current address since 2015.
• I have owned this vehicle since 2019 and my V5C has shown this same correct address throughout.
• I have never received any original Parking Charge Notice, Notice to Keeper or reminder relating to this alleged event on 29 January 2024.
Your “Final Notice” of 13 November 2025 was the first correspondence I have ever seen about this matter.
In those circumstances, I expressly rebut any suggestion that a Notice to Keeper was “given” or delivered to me. Any presumption of delivery is rebuttable and, on these facts, is clearly rebutted.
Your reply:
1. fails to engage with my evidence of non-delivery;
2. fails to provide the posting and addressing records I requested; and
3. attempts to shut down the complaint by asserting that I cannot appeal “because the timeframe has passed”, when the only reason I am out of time is your own failure to serve any Notice to Keeper.
This is not compliant with the Private Parking Single Code of Practice (PPSCoP).
Under Section 11.2, a complaint that questions the validity of a parking charge must be treated as an appeal. You have refused to do so despite knowing that I never received your original notice.
Under Section 8.1.2(e) Note 2, any presumption of delivery is conditional and operators “must retain a record of the date of posting of a notice, not simply of that notice having been generated (e.g. the date that any third-party mail consolidator actually put it in the postal system).”
You have produced no evidence of proper posting or addressing and have ignored my request for:
• the exact name and address used (including any flat/building numbers);
• the date and method of posting; and
• any batch posting records / certificates of posting / mailshot logs.
Unless and until you can produce those records, you cannot establish that any Notice to Keeper was ever “given” in accordance with Schedule 4 of the Protection of Freedoms Act 2012, and you have no lawful basis to pursue me as keeper.
For the avoidance of doubt, I am not admitting to being the driver and I am not identifying the driver.
Please now:
1. Confirm that this is being treated and logged as a formal complaint under the PPSCoP;
2. Provide the posting/address evidence requested above; and
3. Confirm that the case is put on hold for at least 30 days while you properly investigate and respond to my complaint.
If you maintain your refusal to address the complaint or to provide the posting records that the PPSCoP requires you to retain, I will escalate this as a formal misuse-of-data complaint to the DVLA and to your Accredited Trade Association, the BPA. I will also rely on your conduct and these letters in any future court proceedings when inviting the court to find that you have behaved unreasonably.
Yours faithfully,
[Name]
[Postal address]
In which case you submit the following formal complaint to ParkingEye:
Subject: Formal Complaint and Late Appeal – Parking Charge [707348/407430] – VRM [ABC1234]
Dear Sir or Madam,
I write as the registered keeper of vehicle [VRM], in relation to your “Final Notice” dated 13 November 2025, reference [707348/407430], regarding an alleged parking event at Aldermoor Way, Bristol on 29 January 2024.
This is the first correspondence I have ever received about this matter.
I have lived at my current address since 2015. I have owned this vehicle since 2019 and my V5C has shown this same correct address throughout. Despite this, I have never received any earlier Parking Charge Notice, Notice to Keeper, or reminder from ParkingEye concerning this vehicle or this location.
Accordingly:
1. I have had no prior knowledge of any alleged parking event or “offence” until receiving this Final Notice almost two years later.
2. I have been given no fair opportunity to see your evidence, to challenge the charge, or to identify the driver if I had wished to do so.
3. You cannot rely on Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) because no Notice to Keeper was ever served on me. I do not accept that mere assertion that a letter was “sent” is sufficient to establish service when I have a long-standing, stable address and have received other mail without any difficulty.
For the avoidance of doubt, I expressly rebut any suggestion that a Notice to Keeper was properly “given” or delivered to me. Any statutory or common-law presumption of delivery is rebuttable, not absolute. On the facts here it is rebutted. I have lived at this address since 2015, my V5C has shown this same address since 2019, and I have not experienced any systematic problem with lost post. In that context, my clear evidence that no Notice to Keeper or earlier Parking Charge Notice has ever arrived is sufficient to displace any bare assertion that a letter was “sent”.
You are therefore put to strict proof that any Notice to Keeper was actually posted and properly addressed. In particular, I require disclosure of:
– the exact name and address used (including postcode and any flat/building numbers);
– the date and time of alleged posting;
– the class and method of postage; and
– copies of any batch posting records, certificates of posting, or mailshot logs evidencing that the document left your possession correctly addressed and prepaid.
You are also reminded that paragraph 8.1.2(e), Note 2 of the Private Parking Single Code of Practice (Version 1.1, 17 February 2025) makes clear that any presumption of delivery is subject to contrary proof and that parking operators must retain a record of the date of posting of a notice, not merely the date on which it was generated or handed to a third-party mail consolidator. If you are unable to produce proper posting and address records, that will support my position that no Notice to Keeper was ever “given” in accordance with PoFA.
In the absence of such proof, you cannot establish that a Notice to Keeper was ever “given” in accordance with Schedule 4 of PoFA, and you have no lawful basis to pursue me as keeper.
For the avoidance of doubt, I am not admitting to being the driver and I am not identifying the driver. In the absence of a properly served Notice to Keeper, there is no lawful basis to pursue me as keeper.
Given the above, I require that you:
1. Cancel this Parking Charge immediately, as it has been pursued in an unfair and unreasonable manner, without proper notification or any prior chance to appeal.
2. In the alternative, if you refuse to cancel, please treat this as a formal complaint and a late appeal caused entirely by your failure to serve the original Notice to Keeper, and provide the following within 30 days:
– A full copy of the original PCN / Notice to Keeper (both sides) you say was issued in 2024;
– Copies of all subsequent letters you claim to have sent;
– Copies of all images, ANPR records, and site photographs that you intend to rely on;
– The date on which you obtained my data from the DVLA and any evidence that the address you used matches my V5C;
– Confirmation whether you are asserting keeper liability under PoFA 2012, and if so, an explanation of how you contend PoFA has been complied with given that no Notice to Keeper was ever received.
Please also confirm that no further action, including referral to debt recovery or initiation of court proceedings, will be taken while this complaint is under review and until you have provided the information requested above.
If you choose to pursue a claim despite having failed to serve any Notice to Keeper or give me any opportunity to appeal, I will draw this correspondence, and the requirements of the Private Parking Single Code of Practice, to the court’s attention and invite the judge to find that your conduct has been unreasonable.
I look forward to your prompt response.
Yours faithfully,
[Name]
[Postal address as per V5C]