Free Traffic Legal Advice
Live cases legal advice => Civil penalty charge notices (Councils, TFL and so on) => Topic started by: NTIAEP on November 07, 2023, 08:37:15 pm
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I simply submitted a very succinct representation to the effect that the make/model given in the PCN did not match the vehicle in the picture.
Will keep you posted.
Thank you for the response.
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Note: PCN received in wife’s name/address with personalised VRN, make/model of ULEZ compliant Vehicle2, BUT picture of ULEZ non-compliant Vehicle (of which I was the registered keeper)
This seems to be the key paragaph in your lengthy narrative.
Essentially they have issued a PCN for a compliant vehicle, so this must be a procedural impropriety of the first order !
I suggest you keep things simple and submit representations pointing out the errors in the PCN and invite them to cancel it. TfL have created this mess, it is up to them to get out of it.
HOwever, we must see that PCN !!!
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Evening All
The TFL ULEZ car scrappage scheme in itself was like pulling teeth out without anaesthetic, and here is another prime example of the debacle that is ULEZ…..read on:
Apologies as I’m currently unable to scan/post a picture of the ULEZ PCN, but in summary the details are as below. The complication arises in trying to transfer a personalised VRN from a ULEZ non-compliant to a compliant vehicle and a technical glitch with being unable to re-add a vehicle to TFL Autopay account.
Date applicable to non-payment of ULEZ charge: 12/10/23
Issue Date of PCN: 20/10/23
Note: PCN received in wife’s name/address with personalised VRN, make/model of ULEZ compliant Vehicle2, BUT picture of ULEZ non-compliant Vehicle1 (of which I was the registered keeper)
Vehicle 1 (ULEZ non-compliant)
- I’ve always been the registered keeper.
- setup in AutoPay since Aug2020 and automatically paid any applicable daily ULEZ charge of £12.50
- I contacted DVLA on 11/10/23 who confirmed that replacement V5Cs for both vehicles were in the post;
- had personalised VRN physically on Vehicle1 until end of 12/10/23
- in trying to amend the details in the Autopay account, (late on 12/10/23 if I remember correctly), I removed Vehicle1 and on realising I couldn’t update with details of Vehicle2 (as TFL systems had stale data), I then couldn’t also re-add Vehicle1 back to the AutoPay account. I contacted TFL ULEZ customer services team next day 13/10/23 who re-added Vehicle1 back to Autopay account so that I would get charged/reclaim the daily £12.50, rather than receiving multiple incorrect PCNs;
- it would seem that as Vehicle1 was not in Autopay when I assume at the point TFL run the overnight batch process and ULEZ CS did not advise me, the PCN was issued for non-payment.
Vehicle 2 (ULEZ compliant)
- wife has always been the registered keeper;
- has had personalised VRN physically on vehicle from beginning of 13/10/23;
- I emailed new V5C to TFL on 15/10/23 (receipt confirmation received) requesting TFL to:
a) amend its records accordingly;
b) amend (as necessary) the details in our AutoPay account with Customer ID: XXXXXXXXXX; and
c) cancel/refund any and all subsequent ULEZ charges with have been incorrectly applied to this VRN
- it’s been more than the 10business days and the above requests have still not actioned in AutoPay (i.e. still getting charged daily based on make/model of Vehicle1)……….but PCN received reflects new make/model of Vehicle2….go figure.
In principle, I have no issues with paying the daily ULEZ charge which I assumed would have been automatically processed, but no way am I paying the fine due to TFL's incompetence.
Suggestions/advice as to how we should proceed with the initial representation(s)?
FWIW - I've just checked TFL's own ULEZ checker and the VRM is still showing the old non-compliant vehicle. To add insult to injury, it then says:
"Incorrect vehicle details?
Check you entered the correct number plate as results are for the vehicle shown.
We get UK vehicle information from the DVLA - let the DVLA know if your vehicle details are wrong or need updating."
It's not DVLA that's the issue.........it's the bunch of f***wits that TFL have employed to implement/administer this sham of a system.
Regards - NTIAEP