Free Traffic Legal Advice

Live cases legal advice => Private parking tickets => Topic started by: Mini Neko 16 on November 12, 2025, 12:21:48 pm

Title: Re: Alliance and TRACE - No PCN received - debt recovery 3 years later
Post by: b789 on November 16, 2025, 09:23:41 am
It's not an appeal. It's a formal complaint. You sent it. It didn't bounce. The ball is in their court.

You can take a screenshot and send a formal complaint about them to the BPA. You can send the complaint as a letter to their postal address, first class with a free proof of posting certificate from any post office.
Title: Re: Alliance and TRACE - No PCN received - debt recovery 3 years later
Post by: Mini Neko 16 on November 15, 2025, 07:44:58 pm
Hi. I sent the email, got an auto response saying "APPEALS/CHALLENGES CANNOT BE ADDRESSED VIA EMAIL - Emails of this nature will not be responded to"

I went to their portal but it won't recognise the cases and tells me to email them, so i'm a bit stuck in a loop.

should I send them proof that their portal is down along with another copy of the letter and just leave it with them? or is there something else I should do to ensure they receive/respond?

Thanks.
Title: Re: Alliance and TRACE - No PCN received - debt recovery 3 years later
Post by: b789 on November 14, 2025, 09:03:31 am
Fine. Just send the formal complaint to Alliance as advised.
Title: Re: Alliance and TRACE - No PCN received - debt recovery 3 years later
Post by: Mini Neko 16 on November 14, 2025, 12:40:40 am
Hi, thanks so much. I didn’t identify the driver, just that I did not receive the PCN’s and had not been given an opportunity to appeal or pay at the reduced rate.
Title: Re: Alliance and TRACE - No PCN received - debt recovery 3 years later
Post by: b789 on November 12, 2025, 01:27:10 pm
The parking events were in England (Devon) but you live in Scotland. Private parking firms rarely sue a Scottish-domiciled defendant for an English parking event due to service/jurisdiction hurdles. They could try, but it’s uncommon; and if a proper Letter of Claim (LoC) ever arrives from a solicitor, you’ll respond—don’t ignore that.

Send a Data Rectification Notice to the Data Protection Officer (DPO) at Alliance, instructing them to update their records with your current address for service and to erase any old addresses they hold for you. The highlighted words are there for a reason, so use them.

You can also send a formal complaint to Alliance which they are obliged to also treat as an appeal.

Quote
Subject: Formal Complaint and Appeal – Unreceived PCNs (June 2022) – [Vehicle Reg]

Dear Sir or Madam,

I am the registered keeper of the above vehicle. I first learned of two PCNs from June 2022 only via TRACE. I received no prior correspondence because you used an address I had left 18 months earlier. I was denied any fair opportunity to appeal or pay at the discounted rate.

Your agent TRACE has no authority and you remain responsible.

I am domiciled in Scotland. You must not issue proceedings in England & Wales. Any litigation, if pursued at all, must be raised in the Scottish courts. Issuing in the wrong forum would be unreasonable. If you commence an English county court claim against a Scottish-domiciled defendant, I will immediately contest jurisdiction and seek disposal with costs for unreasonable conduct.

Required actions:

1. Place both cases on hold for at least 30 days.
2. Confirm that all correspondence will now be sent to my current address: [insert current address].
3. Provide copies of both PCNs, photographs, signage evidence in force on the dates, and ANPR/payment/machine logs.
4. Explain how you obtained and decided to use the obsolete address before escalation to TRACE.

For the avoidance of doubt, I am not obliged to identify the driver and decline to do so. The charges are denied. That site is known for poor or absent mobile signal; if machines were inoperative or payment was frustrated, no contract could be formed.

Given the address failure and the circumstances, the reasonable outcome is cancellation of both PCNs. In the alternative, re-issue Notices to Keeper to my correct address and reset to the original £60 stage while this is reviewed.

Yours faithfully,

[Full name]
[Email]
[Current postal address]
Title: Re: Alliance and TRACE - No PCN received - debt recovery 3 years later
Post by: b789 on November 12, 2025, 01:11:35 pm
It is extremely important that you are a Scottish resident. However, when you say you appealed (futilely) to TRACR, did you reveal the drivers identity, inadvertently or otherwise? Unless the Keeper plans it, they have no idea who the driver is. In Scotland, there is no Keeper liability.

You should never, ever, EVER communicate with useless debt collector. Debt collectors such as TRACE are powerless to do anything except to try and intimidate the low-hanging fruit on the gullible tree into paying out of ignorance and fear.

Regarding your address at the time... your drivers licence and insurance are totally irrelevant. The ONLY document that is used to get the Keepers details is the V5C. If you failed to update that after a move, then you could also be in trouble with the DVLA.

So, have you blabbed the drivers identity in your communication with TRACE by saying things like "I did this or that", instead of only referring to the driver in the third party with "the driver did this or that"?
Title: Alliance and TRACE - No PCN received - debt recovery 3 years later
Post by: Mini Neko 16 on November 12, 2025, 12:21:48 pm
Hi,

I never received the PCN for 2x parking tickets from June 2022. now received 2x debt recovery letters from TRACE.

I emailed TRACE trying to find out what had happened and they sent me copies of the original PCN's that had been sent to a previous address (I hadn't lived there for 1.5 years) I don't have the vehicle any more so no V5 to prove the address was correct at the time of the parking fines issue but I do have proof the address was correct on my drivers licence and car insurance.

TRACE refused my appeal - reading other threads I can see that they don't have any power. they have sent a couple of threatening emails but im assuming its best to ignore them for now?

Is it best to contact Alliance at this point? original parking fine was £100 per fine, with a reduction to £60 if paid within 14 days, its not up to £170 per fine. I have a letter ready to go based on another similar thread but havnt sent it yet.

Im in Scotland but the fines were in Devon, if that makes any difference.

I vividly remember that there is no signal at that particular beach parking (I used to park there a lot), but don't remember if the machines were working those specific days.