Do you have these various promises from Sainsbury's in writing?
Subject: Formal complaint – Unauthorised pursuit of cancelled PCN [PCN: ______ / VRM: ______]You can also send the following to Sainsbury's head office at customer.service@sainsburys.co.uk:
Dear Euro Car Parks,
I am making a formal complaint regarding your continued pursuit of PCN [_______], issued at Sainsbury’s [location] on [date].
The Sainsbury’s Store Manager confirmed by email on [date] that this Parking Charge Notice had been cancelled. Despite that, your appointed agent, Debt Recovery Plus (DRP), has now contacted me demanding £155 and asserting that Euro Car Parks refused Sainsbury’s request to cancel.
You are not the landowner; you are merely their agent. The landowner, Sainsbury’s, is the principal — the “organ grinder” in this arrangement. You have no lawful authority to override or disregard their instruction to cancel.
I therefore require a full and unambiguous explanation:1. Did Euro Car Parks refuse the cancellation request from Sainsbury’s?• If yes, provide the date, the name of the individual who made that decision, and the written justification for rejecting the principal’s instruction.
• If no, then your agent, DRP, has made a false representation of fact to a data subject while acting on your behalf. In that event, you are jointly and severally liable for your agent’s misrepresentation and any resulting distress or data misuse.
2. Provide a copy of the audit trail showing:• The date and time you received Sainsbury’s instruction to cancel;
• Any internal correspondence regarding that instruction;
• The date on which you disclosed my data to DRP and the lawful basis you relied upon for doing so.
Once Sainsbury’s cancellation was confirmed, you no longer had any lawful basis to process or share my data. Continued processing and disclosure to DRP would constitute unlawful data processing under Articles 5(1)(a) and 6(1) of the UK GDPR.
If I do not receive a full response within 14 days, I will escalate this complaint to:• The British Parking Association, for breaches of the Private Parking Single Code of Practice and misuse of landowner authority;
• The Information Commissioner’s Office, for unlawful data processing and disclosure; and
• My Member of Parliament, to highlight your misuse of private data and disregard for the authority of landowners who have clearly instructed cancellation.
Please treat this as both a formal complaint and a request for erasure of my personal data under Article 17 UK GDPR, save only for any data required to evidence compliance with this complaint.
Yours faithfully,
[Full Name]
[Postal Address]
[Email Address]
[Vehicle Registration]
Subject: Formal complaint – Euro Car Parks ignoring Sainsbury’s cancellation instruction and misusing my data [PCN: ______ / VRM: ______]
Dear Sainsbury’s Customer Care / Head Office,
I am making a formal complaint concerning the conduct of your parking contractor, Euro Car Parks, in relation to an alleged Parking Charge Notice (PCN [_______]) issued at your [store location] on [date].
Your Store Manager confirmed by email on [insert date] that this charge had been cancelled following my discussion with them in-store. Despite that, Euro Car Parks has continued to pursue the matter and has now passed my personal data to Debt Recovery Plus (DRP), who are demanding £155 and claiming that Euro Car Parks “declined” Sainsbury’s cancellation request.
If that claim by DRP is false, then they have made a misrepresentation while acting on Euro Car Parks’ instructions. If it is true, then Euro Car Parks has disregarded the instruction of its principal, Sainsbury’s. Either outcome is unacceptable and reflects a serious failure in your contractor’s compliance and data governance.
I require Sainsbury’s to:1. Confirm in writing that the Store Manager’s instruction to cancel was valid and authorised;
2. Confirm that Euro Car Parks was notified of this instruction and the date it was sent;
3. Direct Euro Car Parks immediately to:• Cancel this charge in full;
• Cease all contact using my data via DRP or any third party; and
• Erase my personal data from all systems under Article 17 of the UK GDPR.
This situation has arisen solely because Euro Car Parks has either ignored your instruction or misled you. This situations involves the misuse of my personal data and has caused unwarranted distress.
Please also confirm that this complaint will be logged and investigated at head-office level, not redirected to the local store. If you are unable to resolve this promptly, I will be escalating the matter to:• The British Parking Association, for breach of the Private Parking Single Code of Practice;
• The Information Commissioner’s Office, for unlawful data sharing and processing; and
• My Member of Parliament, to highlight the conduct of your contractor and the reputational damage it causes to Sainsbury’s.
I look forward to your written response within 14 days.
Yours faithfully,
[Full name]
[Postal address]
[Email address]
[Vehicle registration]