Free Traffic Legal Advice
Live cases legal advice => Civil penalty charge notices (Councils, TFL and so on) => Topic started by: anwar.khan@ymail.com on October 15, 2025, 02:17:10 pm
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I disagree.
IMO, a driver's obligations are clear as has been found in numerous adjudication decisions. You can weave this in to reps, but IMO do not lead or focus. The key issue is not whether the app located you incorrectly because this doesn't bear upon the facts as far as you know. You tried to book a session for ***6 but were prevented by the system. This is the issue IMO, not speculating about, let alone concluding, why.
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I disagree on avoiding the geolocation especially as I think Redbridge has 'simplified' its location by having certain codes for bigger areas.
Their system geo-located a neighbouring code but this was checked and OP was then led to believe the correct one couldn't be used for a reason we can't replicate.
No charge was payable for the time there and no loss to the council.
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Ok let me draft something tonight and I will send here for improvements and tweaks
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+1.
IMO, do not lead with the error was their app's because it wasn't, it was yours.
Harsh it might sound, but if it prevents you thinking of adjudication along these lines then good. If a motorist chooses to rely upon an app for location details and doesn't comply with their obligation, which is to look for a traffic sign, then this is their choice.
You would say that on *** you tried to use the RingGo app to book a parking session at location ****6 but it would not accept this. Instead, you received an error message, see attached. Although a previous issue shouldn't have made any difference, you would add that when you first parked at the location you did manage to book a session, but at location number *****8. But when you noticed your error you couldn't amend this booking, not that it should have affected RingGo because for all the system knew you had parked at ***8 and then moved to ***6 very soon after.
Would be my take.
IMO, your focus on the app giving the wrong location is actually distracting and not material: as in my suggestion above, a driver should be allowed to park at A, book a session then move to B, book another and then to C. By putting your argument in a slightly different way you'll test their view of the 'free' parking facility. I have read their website again and read as a whole, I'm not certain what it means: https://www.redbridge.gov.uk/parking/more-parking/on-street-and-season-parking-charges/
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So you got the same multiple sessions as I did.
All you can do is say what you think you did and enclose the error screen.
You were also there for less than an hour.
Draft something and I'll tweak it.
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Hello,
So today I went on foot to the same spot within the controlled hours. See attached pictures in the drop box link below:
https://www.dropbox.com/t/99F1SDnpxG5VYVKt
Something weird happened. despite various people here and having read elsewhere that the free parking for an hour is only permissable once a day, this wasn't the case at all.
Today, upon standing on same spot, the geo code again suggested the incorrect location 6081228 at 1724 hours. To replicate the situation, I chose this option, with vehicle AK66HAN.
Then "upon realising" the error, at 1725 hours, with the same vehicle, I typed in the correct location code 6081226 and it allowed me to proceed with no issues and allowed me to park for free. This was bizarre, as I had two concurrent parkin sessions active within minutes a part. I then tried a different car - a random car saved on my profile a van - it also allowed me to part free of charge. In fact I had four sessions active in the same location code, all free 6081226.
This is interesting, as its allowing me to do something that 1. very different when I tried last week when I received the PCN. But intrerestingly, it allowed me to four cars at the same spot for free. Which I understood was against Redbridge policy.
There are few screen shot grabs of the booking during active and a few after when the reciepts were genereated.
I hope this helps to strengthen our arguments that during their reorganisation of the codes, there were some technical glitches!
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I did but was after the contolled hours. Ill go again today before the controlled hours ends.
Ill update this chat afterwards
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Did you try and copy what you did?
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Hi - to the few people who responded, please can you help me finalise a response.
If any one wants to call me - please let me know I can share my number
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Maybe your correct
But it wasnt easy to cancel
And also what if I wanted to move from one zone to another…it cud be i genuinely wanted to move from the first to the second cos i needed to
Move.
And my gripe is why is the geo location suggesting an incorrect zone to mislead u
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Sept. 2025 which precedes your issue by some margin and which states that all problems have been resolved doesn't help you IMO.
You posted:
Then when I went to cancel the active one and correct it stated error and I have maximised my time in that location. How could this be as I attempted to change it to the new correct location. So there is a system glitch to in effect trap you in.
I've just read the Redbridge website which says that:
Free sessions can only be used once and must not be used one after the other.
You were trying to do exactly this surely, and the system rejected your attempt.
You describe it as cancelling the first and starting a second, but is there a facility to cancel what's been booked?
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https://wansteadvillagedirectory.com/2025/09/16/council-statement-on-changes-to-ringgo-parking-location-codes/
Let me know if u can view
If not ill add to dropbox
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Post the link to the press release.
The issue with the geo-location is you can see the location before you take out a session and in any case you did check and see it was wrong. However, it isn't always obvious the description of the location puts you in the wrong place.
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Hi - in also found a press release where redbridge saying there are issues with the new coding
Im not sure how i reply specifically to the helpful gents who replied
Please reply back
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The fact they have just changed their location codes - inner and outer Redbridge, I find it extremely cheated that the geo location tells u one that is not even near you.
Ill try tmrw to replicate on foot!!
Do you think there is an argument here at all?!
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OK so you did what I did and try and take out a new session simultaneous with another. I succeeded.
I'm thinking you tried to do so using the wrong location code again. Can you go back and see if you can replicate the error as it may be something to do with geo-location but I can't see how.
In any case you should challenge this but Redbridge has become truly unpleasant.
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Hi,
Thanks both for your reply.
The situation is as folllows:
1. 11.58am from inside the car i used RingGo the suggested nearby options to book the free hour for the one that made most sense (6081228). The other was an internal car park and the other was a Spoons.
2. About 11.59 i exited the car and noticed the one signpost was 6081226.
3. Immediately i tried to cancel the live session. I was unable to do so. I then tried to book a new session, this is when the error code came up. See attached. I think thats broadly what happened.
4. I was unable to make any changes so, i walked away and at 12.28 noticed the PCN sticket upon return.
5. I have a witness passenger with me. Also my other validation is in my first booking was also just for an hour. If i wanted more, i would have booked more hours initially.
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Well I get a different picture.
I just 'parked' my car for an hour at location 6081228. I then looked to amend it and the only factor you can amend is the VRM (the car).
You can add the vehicle location on a map but this I think is so you can find your car should you be unsure about where you left it.
I then successfully took out another live session at location 6081226.
So something not right with your story I think.
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No rush - it was only today.
I'll help draft it for you.
But to be clear - you tried to amend the live session and didn't try and take out a new one? I think RingoGo does usually allow this within a certain time - it sounds like you tried to do it quickly?
Then you left the car but say you can prove you were less than an hour - how so?
(https://i.ibb.co/W4QLKH41/r3.jpg)
(https://i.ibb.co/kV5ffxPn/r2.jpg)
(https://i.ibb.co/zTq9ZYfv/r1.jpg)
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How would you draft
“Upon noticing the correct location code, i attempted to cancel and re- enter the correct code, the system did not allow me pass stating I have already been at that location code. This cannot be the case, as I was under the code 6081228. Furthermore the system didnt even let me pass to attempt to pay stating ive maximised the free attempts”
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Leaving aside that you can't pay for free parking, if the error you got when trying to park at the correct location is as this shot then I think it's a trump card as it says 'at this location'.
If they want to play silly games with location codes then two can play this game.
(https://i.ibb.co/PsY4qWqD/image.png)
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https://www.dropbox.com/t/HmQi3WBNkLVlnNiP
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Hello,
I grateful for anyone who can help.
Redbridge Council have recently reorganised all their location codes. Therefore there has been some confusion as the regions are now much larger than localised. Just for context.
I went out today and park at 11.59am. In Redbridge the first hour is free. So I was only parked for about 20 minutes.
This is what happened:
Whilst in my car at 11.59, I used the Ring Go app to pay and chose the closest location to me which was 0.1 mile, as you see in the images. This is location 6081228. When I left the car, I noticed that the location on the signpost was 6081226.
I then went to correct it and enter a new parking slot. This is when it came up with an error code. See attached image.
(https://www.dropbox.com/t/HmQi3WBNkLVlnNiP)
My point is, the app is misleading to suggest the closest one to you is actually not the closest one and in fact an incorrect one (6081228).
Then when I went to cancel the active one and correct it stated error and I have maximised my time in that location. How could this be as I attempted to change it to the new correct location. So there is a system glitch to in effect trap you in.
I was within the one hour free allowance anyway and can prove this.
Please kindly help me with any arguments that I can use to get this cancelled.
This is a very topical subject and has been in the news just this week on people getting caught out like this.
regards
Anwar