Free Traffic Legal Advice

Live cases legal advice => Private parking tickets => Topic started by: madthinker on October 13, 2025, 08:24:04 am

Title: Re: Gemini / ACPOA parking charge notice due to faulty cash machine and app
Post by: madthinker on October 27, 2025, 01:01:41 pm
To my pleasant surprise, Gemini have accepted the appeal and cancelled the PN.

Thanks all!
Title: Re: Gemini / ACPOA parking charge notice due to faulty cash machine and app
Post by: DWMB2 on October 14, 2025, 08:35:57 am
If an appeal hasn't yet been submitted via their online portal I'd be tempted to take a punt and submit one.

The PoFA defence has in theory been blown by the sending of that email, but given how automated their systems are you might get lucky... If you don't, then you can move onto b789's IAS appeal
Title: Re: Gemini / ACPOA parking charge notice due to faulty cash machine and app
Post by: jfollows on October 14, 2025, 08:33:43 am
I presume that Gemini will take your email communication as your appeal, and will reply formally in due course. They won’t accept a second appeal if so.
Title: Re: Gemini / ACPOA parking charge notice due to faulty cash machine and app
Post by: madthinker on October 14, 2025, 07:01:35 am
Thanks,

According to the PCN, I need to first appeal to Gemini.  Should I do so, stating points 1-5?  Obviously, I don't expect them to give me fair consideration, but should I go through the process?
Title: Re: Gemini / ACPOA parking charge notice due to faulty cash machine and app
Post by: b789 on October 13, 2025, 11:30:00 pm
Gullible move identifying the driver, especially when the Notice to Keeper (NtK) is not relying on PoFA to hold the Keeper liable if the driver is not identified.

All this means is that it will take even longer before this finally goes away, as long as you follow the advice given here. You can try an appeal to the kangaroo court that is the IAS but don't hold your hopes up too much.

Luckily, Gemini is owned by APCOA and APCOA don't litigate. You are unlikely to be the first and even if they did, the odds of this ever reaching a hearing in county court are slim to none.

For now, send the following appeal to the IAs and come back when they reject it:

Quote
I am the registered keeper of the vehicle. I deny any liability for this parking charge and appeal in full.

The parking operator bears the burden of proof. It must establish that a contravention occurred, that a valid contract was formed between the operator and the driver, and that it has lawful authority to operate and issue Parking Charge Notices (PCNs) in its own name. I therefore require the operator to provide the following:

1. Strict proof of clear, prominent, and adequate signage that was in place on the date in question, at the exact location of the alleged contravention. This must include a detailed site plan showing the placement of each sign and legible images of the signs in situ. The operator must demonstrate that signage was visible, legible, and compliant with the IPC Code of Practice that was valid at the time of the alleged contravention, including requirements relating to font size, positioning, and the communication of key terms.

2. Strict proof of a valid, contemporaneous contract or lease flowing from the landowner that authorises the operator to manage parking, issue PCNs, and pursue legal action in its own name. I refer the operator and the IAS assessor to Section 14 of the PPSCoP (Relationship with Landowner), which clearly sets out mandatory minimum requirements that must be evidenced before any parking charge may be issued on controlled land.

In particular, Section 14.1(a)–(j) requires the operator to have in place written confirmation from the landowner which includes:

• the identity of the landowner,
• a boundary map of the land to be managed,
• applicable byelaws,
• the duration and scope of authority granted,
• detailed parking terms and conditions including any specific permissions or exemptions,
• the means of issuing PCNs,
• responsibility for obtaining planning and advertising consents,
• and the operator’s obligations and appeal procedure under the Code.

These requirements are not optional. They are a condition precedent to issuing a PCN and bringing any associated action. Accordingly, I put the operator to strict proof of compliance with the entirety of Section 14 of the PPSCoP. Any document that contains redactions must not obscure the above conditions. The document must also be dated and signed by identifiable persons, with evidence of their authority to act on behalf of the parties to the agreement. The operator must provide an agreement showing clear authorisation from the landowner for this specific site.

3. Strict proof that the enforcement mechanism (e.g. ANPR or manual patrol) is reliable, synchronised, maintained, and calibrated regularly. The operator must prove the vehicle was present for the full duration alleged and not simply momentarily on site, potentially within a permitted consideration or grace period as defined by the PPSCoP.

4. Strict proof that the Notice to Keeper complies with the Protection of Freedoms Act 2012 (PoFA), if the operator is attempting to rely on keeper liability. Any failure to comply with the mandatory wording or timelines in Schedule 4 of PoFA renders keeper liability unenforceable.

5. Strict proof that the NtK was posted in time for it to have been given within the relevant period. The PPSCoP section 8.1.2(d) Note 2 requires that the operator must retain a record of the date of posting of a notice, not simply of that notice having been generated (e.g. the date that any third-party Mail Consolidator actually put it in the postal system.)

6. The IAS claims that its assessors are “qualified solicitors or barristers.” Yet there is no way to verify this. Decisions are unsigned, anonymised, and unpublished. There is no transparency, no register of assessors, and no way for a motorist to assess the legal credibility of the individual supposedly adjudicating their appeal. If the person reading this really is legally qualified, they will know that without strict proof of landowner authority (VCS v HMRC [2013] EWCA Civ 186), no claim can succeed. They will also know that clear and prominent signage is a prerequisite for contract formation (ParkingEye v Beavis [2015] UKSC 67), and that keeper liability under PoFA is only available where strict statutory conditions are met.

If the assessor chooses to overlook these legal requirements and accept vague assertions or redacted documents from the operator, that will speak for itself—and lend further weight to the growing concern that this appeals service is neither independent nor genuinely legally qualified.

In short, I dispute this charge in its entirety and require full evidence of compliance with the law, industry codes of practice, and basic contractual principles.
Title: Gemini / ACPOA parking charge notice due to faulty cash machine and app
Post by: madthinker on October 13, 2025, 08:24:04 am
Hi,

Received the a Parking Charge Notice (links below).

Rather daftly it turns out, recipient sent the email below which identifies driver.

What should recipient's next steps be?  Note that the notice implies recipient has until tomorrow to appeal.

Thanks



"X parked at  Charlton Lido 3139 for less than 1 hour on 14th September.

The terminal was broken and would not accept cash.

X therefore proceeded to download the app, but there was no connection, so had to drive away from the site.

X then downloaded the app, registered details and paid.  Upon pressing 'pay' the app went back to the main screen.  Assumed that since there was no error message, payment had been taken.

The next day (15th September), X noticed no payment had been taken on my card.

X logged onto the APCOA connect site to make a late payment, but the website would not allow for this location.

Upon some research found that payment could be made via Ringo.  X then tried again on the APCOA app and this succeeded.  In effect paid twice.

Please do not issue any PCN as X made all possible attempts to pay, and indeed paid twice."



https://i.postimg.cc/c1B3yJhN/Gemini-1.jpg



https://i.postimg.cc/JnPRxSNc/Gemini-2.jpg