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Live cases legal advice => Private parking tickets => Topic started by: houji on September 29, 2025, 03:32:10 pm

Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on January 07, 2026, 12:00:10 pm
Ok great, thank you so much!
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: DWMB2 on January 07, 2026, 11:58:49 am
No - the confirmation from POPLA is all you need.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on January 07, 2026, 11:44:57 am
The debt collectors were already recalled, now that the POPLA appeal was successful, is there any confirmation I need from RCP?
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on January 07, 2026, 11:43:53 am
Operator Name:
RCP Parking Limited - Parent Organisation - EW

Operator Case Summary:

Quote
Parking Charge Notice [PCN] was issued to vehicle [VRM] for the Contravention of ‘non-payment’ on 20th June 2025 at our Rochdale Road car park. The vehicle entered the car park at 17:30pm on and exited at 22:18pm on 20th June 2025 as per the ANPR cameras. The Notice to Keeper was sent on 26th June 2025, attached. A Reminder Notice was sent on 24th July 2025, attached. The Final Demand was sent on 11th August 2025, attached. The Parking Charge was passed to Debt Recovery on 8th September 2025 as there had been no appeal submitted, or payment made against the Parking Charge. The appeals portal would have allowed ana appeal to be submitted right up until this date. We received an email regarding [PCN] on 30th September 2025, Freshdesk Ticket #[TICKET]. This entire thread is attached and during this exchange the appellant denies receiving the Notice to Keeper, requests evidence of the Notice to Keeper being sent, claims that we have failed to meet PoFA requirements on two counts and requests that we provide him with a POPLA Code. The appellant refused to comment on why they let the matter reach Debt Recovery despite confirming receiving the Reminder Notice and Final Demand and did not provide any evidence or mitigating circumstances as to why they did not make a valid payment for parking on 20th June 2025. Nor has the appellant provided us with the full name and serviceable address for the driver to transfer the liability. We added this an appeal on our system on 10th October 2025 following the emails on 9th October 2025. We declined the appeal on 10th October 2025, attached, as vehicle [VRM] was parked with a valid payment in breach of the Terms & Conditions. The Terms and Conditions state ‘You must have a valid Online Booking, Pre-Booking, Pay & Display Ticket or Permit at all times and the vehicle details must match the vehicle parked’. As you can see from the attached ‘All Payments for [VRM] at Rochdale Road’ the appellant parks there semi regularly. The discounted amount of the Parking Charge was reduced to £20.00 in line with the spirit of the Sector Single Code of Practice Appeals Charter. Please see attached the ANPR photos for this Parking Charge (Entry photo, entry plate, exit photo and exit plate), all Bookings for Rochdale Road car park for 20th June 2025, there is no payment made for a vehicle registration ending in “[VRM]”, the Rochdale Road Site Plan and Rochdale Road Landowner agreement (redacted version). In their appeal to POPLA they have 4 points 1. The Operator has not shown that the keeper was the driver and keeper liability has not been established in line with PoFA. 2. The Operator has not proved delivery of the Notice to Keeper in line with PoFA or even that the Notice to Keeper was posted. 3. The Operator is required to prove Landowner authority. 4. The Operator has inadequate signage and terms and has not proved a valid contract was formed. Our response to their POPLA Appeal. 1. Our Notice to Keeper is PoFA compliant and this was confirmed in other POPLA cases, including recently in case 7161985047. 2. The Notice to Keeper was posted on 26th June 2025, as per the date at the top of the Notice to Keeper and therefore deemed to arrive two working days after this date would have been 10 days after the Contravention and in line with PoFA guidelines, this was also clarified as compliant by POPLA in case 7161985047. In that case the “Certificate of Postage” was also provided as evidence. Even if this was delivered on the 3rd, or even 4th, working day, it would still be deemed to arrive within 14 days specified in the guidelines of PoFA. The appellant confirms in their emails to us that they received the Reminder Notice and Final Demand letters, their certificates of postage are also attached. RCP Parking Ltd cannot be held responsible for the postal services failure to deliver letters. 3. Please see attached a redated version of our Rochdale Road Landowner Agreement giving authorisation to RCP Parking Ltd to operate a car park on the land and carry out enforcement in line with this operation. This agreement continued beyond the initial 6-month lease and RCP Parking Ltd still have permission to operate on this land. Please see POPLA case 7162405019 which recognised that a Landlord would not look on quietly while someone operates on their land without permission. 4. Our signage is displayed throughout the car park, as per our Rochdale Road Site Plan, and the signage is compliant. The Rochdale Road car park has not been changed since this Site Plan was created. The motorist parked beyond the Consideration Period provided and by remaining parked agrees to the Terms & Conditions of the car park and by not making a valid payment for vehicle registration [VRM] the vehicle is in breach of the Terms & Conditions and the Parking Charge has been issued correctly. The Rochdale Road car park is an online payment only car park, this vehicle has made multiple payments at this car park before and after the date in question, the signs with the unique Location Code to make the online payment are displayed in the car park. In conclusion. The Parking Charge Notice was correctly issued for ‘non-payment’ as there was no payment for vehicle registration [VRM] on 20th June 2025 and therefore the vehicle was parked in breach of the Terms & Conditions of the car park. The appellant has provided no evidence of a valid payment or even an attempt to make a payment to be considered on the original appeal or their appeal to POPLA. The appeal was declined and reduced to £20.00, if paid within 14 days, well in line with spirit of the Private Parking Sector Single Code of Practice Appeals Charter.

Assessor summary of operator case:

The operator has issued the Parking Charge Notice (PCN) due to non payment.

Assessor summary of your case:

The appellant has raised the following points from their grounds of appeal. For the purposes of my decision, I have summarised these below. • The operator has not shown the keeper was the driver and has not met the requirements of the Protection of Freedoms Act (POFA)2012. • The Noice to Keeper was not given within 14 days. • There is no evidence of landowner authority. • The signage is inadequate. On reviewing the operator’s evidence, the appellant reiterates their initial grounds of appeal. The appellant also states the operator has relied on a previous POPLA decision. In support of their appeal, the appellant has provided a postage certificate. The above evidence has been considered in making my determination.

Assessor supporting rational for decision:

I am allowing this appeal, with my reasoning outlined below: In terms of POPLA appeals, the burden of proof rests with the operator to provide clear evidence of the contravention it alleges occurred, and consequently, that it issued the PCN correctly. When parking on private land, the signage sets out the contract formed between motorist and operator. While I note the operator has provided photographic evidence of signage, these images are of such poor quality I am unable to read the terms and conditions of this site or the PCN charge amount. In this instance, I acknowledge the reason the PCN was issued, however I am not satisfied that the operator has adequately rebutted the appellant’s grounds for appeal to my satisfaction. Therefore, I cannot conclude that the PCN was issued correctly. The appellant has raised other grounds in their appeal, but as I am allowing the appeal, it is not necessary for me to address these.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: DWMB2 on January 05, 2026, 10:18:02 am
Well done!

For completeness, can you share a copy of the assessor's decision?
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on January 05, 2026, 09:06:34 am
Just a heads up, the POPLA appeal was successful. Just wanted to say thank you to everyone who helped me deal with this, this is such a wonderful resource for the public.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on November 04, 2025, 11:26:44 pm
Thank you both. I've submitted comments based on b789's suggestions along with the point DWMB2 made about the agreement being expired on 20th June 2025.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: DWMB2 on November 03, 2025, 06:32:54 pm
I think in your response to POPLA it might be sensible to expand on b789's suggested paragraph and make a bit more of the fact that their landowner agreement doesn't appear to contain any explicit renewal/extension clauses (unless I've missed it, currently viewing on mobile).

It says 6 months from February 2024, but doesn't seem to specify that it will automatically roll over after this. I'd point that out and say that the document they have produced expired on 31st July 2024, and as such they have not proved that they had a valid contract to issue charges on the Land on the date in question.

The assessor should be able to teach this conclusion on their own, but all the better if you can lead them directly to it.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: b789 on November 03, 2025, 06:21:58 pm
Here's my assessment of the RCP Parking Ltd Landowner Agreement (as provided in the redacted copy) in the context of PoFA 2012 and the Private Parking Single Code of Practice (PPSCoP) v1.1 (17 February 2025) compliance, particularly regarding proof of authority to issue parking charges.

1. Purpose and Scope
The agreement purports to grant RCP Parking Ltd authority to “install, control, and operate” parking enforcement systems at Rochdale Road, Manchester, M9 6AJ. It refers to RCP Parking as the “Operator” and the other party as the “Landowner” (name redacted).

However, under PoFA 2012 Schedule 4, Paragraph 2(1) and PPSCoP Section 7.1, the operator must have written authorisation from the landowner confirming its right to:
• Issue parking charges in its own name, and
• Pursue them through the courts if necessary.

The copy provided does not clearly demonstrate these rights beyond generic management powers.

2. Landowner Identity and Legal Standing
The Landowner’s name and company details are redacted, which makes it impossible to verify:
• Whether the signatory is the actual landholder or a tenant/agent;
• Whether they have the legal interest or delegated authority to enter into the contract.

Under PPSCoP 7.2, evidence must identify the landholder and confirm their capacity to authorise enforcement. A redacted or anonymised signature prevents verification and fails to meet this evidential requirement. POPLA should reject redacted agreements on this basis, just as any court would.

3. Signatory Validity
The RCP representative signed as “Contracts Manager – Declan and Sam King”. This is not a personal signature, but two names handwritten in a way that suggests ambiguity as to who actually signed. The document lacks:
• A printed name of the RCP signatory,
• Any witness or counter-signature validation, and
• A company seal or letterhead confirmation that the individual is authorised to bind RCP Parking Ltd.

These omissions undermine the agreement’s evidential weight.

4. Term and Duration
The document refers to the start date but the commencement and expiry dates are not visible. Without a defined duration, it cannot be established whether the contract was in force at the date of the alleged parking event. This breaches PPSCoP 7.3(a), which requires a “clearly defined start and end date”.

5. Extent of Authority
The operative clause gives RCP Parking permission to:

Install and operate a parking management system to control and enforce parking on the Site.

However, it does not expressly state that RCP Parking:
• May issue Parking Charge Notices in its own name, or
• Take legal action in its own name against motorists.

This is crucial. Under PoFA 2012 Schedule 4, Paragraph 4(1), only the “creditor” may recover unpaid charges. If RCP is merely acting as an agent for the landholder, it cannot lawfully claim or litigate in its own name. The absence of a clause expressly granting those rights renders the agreement insufficient to establish RCP as the “creditor”.

6. Annex A – Site Plan and Facilities
The annex identifies the site and lists features such as “Tariff machines”, “Lighting”, “Signage” and “CCTV”, but these are purely descriptive. There is no clause cross-referencing Annex A as a schedule of rights or indicating it forms part of a legally binding contract. The plan also lacks date validation, which is relevant where signage has changed over time.

7. Photographic Evidence
The attached photographs show:
• RCP-branded signage with tariffs and contact details.
• However, there are no clear terms or notice of the charge for breaching any terms.

Photographs alone cannot prove contemporaneous authority; they may merely show operational presence rather than ownership or control.

8. Overall Assessment
The provided agreement does not satisfy the requirements of:
• PoFA 2012 Schedule 4 (Paragraphs 2(1) and 4(1)), or
• PPSCoP Sections 7.1 to 7.3, which require transparent evidence of landowner authority.

Specifically, it fails on:
• Redacted landowner identity (cannot be verified);
• No explicit right to issue or pursue PCNs in RCP’s name;
• No proof the contract was in force at the material date;
• Ambiguous signatures and lack of execution details.

9. Suggested Conclusion for a POPLA

Quote
The operator’s redacted “Landowner Agreement” fails to meet the evidential requirements under the Protection of Freedoms Act 2012 and Section 7 of the Private Parking Single Code of Practice. The document does not identify the landholder, does not demonstrate that the signatory had authority to grant enforcement rights, and does not confer any express right upon RCP Parking Ltd to issue or pursue Parking Charge Notices in its own name. As such, RCP Parking Ltd has failed to establish itself as the creditor and has no locus standi to pursue this charge.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on November 03, 2025, 04:41:04 pm
Actually, I'm not sure how helpful the rest of their documents are.

They included my emails, I followed the templates from b789.

They included their appeal, which I uploaded previously: pt 1 (https://ibb.co/jZPJKqFL), pt 2 (https://ibb.co/W43Cq1Dx).

They included a log of all payments against my VRM and a log of all payments on June 20th. However, as b789 has stated, "Their narrative about the driver and payment is irrelevant."

They included the original NtK, Reminder Notice and Final Demand and their hybrid mail "certificate of postage" for them. Which have been uploaded already in this thread. (I can re link if that's helpful)

And finally included pictures of my vehicle from the front and back with timestamps on June 20th.

Let me know if you would like to see any of them.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: DWMB2 on November 03, 2025, 04:27:47 pm
A minor point, but I'd challenge their redacting of the name of the landowner - how on earth are you supposed to confirm that the person/organisation signing the agreement actually own it?

The landowner's name is public domain (anyone who pays a few quid to Land Registry can access a copy of the title), so there's no good reason to redact it.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on November 03, 2025, 04:24:18 pm
Thank you for the replies so far.

Here is the Land Owner Agreement (https://ibb.co/8nvYKmjN), I'm working on redacting the rest of their "evidence".
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: b789 on November 03, 2025, 04:19:33 pm
As above, we need to see their "evidence", especially the landowner contract. Their response is weak and easily dismantled because it misstates the law, misunderstands PoFA, and relies on irrelevant comparisons.

Even without seeing the "evidence" you can use the following points to rebut their "evidence":

1. No proof of posting or delivery – presumption rebutted.

The operator has produced only an internal Unity5 printout describing a “2–3 day delivery” service. That is not proof of posting, dispatch, or handover to Royal Mail. It is a self-generated system note. PoFA 2012 Schedule 4 paragraph 9(6) creates a rebuttable presumption of delivery only where actual posting is proven. I have formally attested non-receipt. Their own evidence describes a service slower than first class, which itself rebuts the two-day presumption. PoFA requires the NtK to be delivered within 14 days (paragraph 9(4)(b)), not merely dated or printed. The operator has failed to prove delivery and therefore cannot rely on PoFA.

2. Misinterpretation of PoFA and misuse of “guidelines”.

The operator repeatedly refers to “PoFA guidelines” and “within 14 days specified in the guidelines”. There are no 'guidelines'—PoFA sets a strict statutory limit. Their claim that even a third- or fourth-working-day delivery “would still be compliant” is false. The Act requires actual delivery within 14 days, not deemed posting or approximation. Their hybrid mail record showing a 2–3 day service renders compliance impossible to prove.

3. NtK wording not compliant with paragraph 9(2)(f).
The operator entirely ignores the statutory warning defect. Their NtK states the creditor will recover the charge “from you”, then later states it will recover it “from the driver”. This is not the wording required by paragraph 9(2)(f), which mandates a single, clear warning that the charge may be recovered from the keeper if the driver is not identified. The warning is contradictory and therefore non-compliant. PoFA is strict liability: any deviation voids keeper liability.

4. Irrelevant reliance on other POPLA cases.
Quoting unrelated POPLA decisions (e.g. 7161985047, 7162405019) carries no legal weight. POPLA decisions are not precedents and each case turns on its own facts. Their selective references to prior appeals do not cure non-compliance in this case.

5. Landowner authority not evidenced.
They admit providing a redacted contract and assert it “continued beyond the initial 6-month lease”. Continuation by assertion is not proof. The BPA CoP and PPSCoP require an unredacted contemporaneous contract showing authority to operate and litigate in their own name. They have not supplied this.

6. Signage argument unsupported.
The operator has supplied a “site plan” but no contemporaneous photos showing how the signage actually appeared on 20 June 2025. A plan proves nothing about visibility, legibility, or compliance with the PPSCoP requirements for prominence and clarity. The charge amount is buried in dense text; therefore, no contract was formed.

7. Their narrative about the driver and payment is irrelevant.
I am the registered keeper and the driver is not identified. Under PoFA, liability can only pass to the keeper if the statutory conditions are met. They have not met them.

Conclusion:
The operator has failed to prove delivery of the NtK within 14 days and has issued a notice that is not compliant with PoFA 9(2)(f). Keeper liability cannot arise. The appeal must be allowed.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: DWMB2 on November 03, 2025, 02:57:53 pm
They make reference to various attachments - it would be wise to show us their evidence pack and any attachments.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on November 03, 2025, 02:48:39 pm
RCP have added their comments to the POPLA appeal and I've been asked to further comment:

Quote
Parking Charge Notice [redacted] was issued to vehicle [redacted] for the Contravention of ‘non-payment’ on 20th June 2025 at our Rochdale Road car park. The vehicle entered the car park at 17:30pm on and exited at 22:18pm on 20th June 2025 as per the ANPR cameras. The Notice to Keeper was sent on 26th June 2025, attached. A Reminder Notice was sent on 24th July 2025, attached. The Final Demand was sent on 11th August 2025, attached. The Parking Charge was passed to Debt Recovery on 8th September 2025 as there had been no appeal submitted, or payment made against the Parking Charge. The appeals portal would have allowed ana appeal to be submitted right up until this date.

We received an email regarding [redacted] on 30th September 2025, Freshdesk Ticket [redacted]. This entire thread is attached and during this exchange the appellant denies receiving the Notice to Keeper, requests evidence of the Notice to Keeper being sent, claims that we have failed to meet PoFA requirements on two counts and requests that we provide him with a POPLA Code. The appellant refused to comment on why they let the matter reach Debt Recovery despite confirming receiving the Reminder Notice and Final Demand and did not provide any evidence or mitigating circumstances as to why they did not make a valid payment for parking on 20th June 2025. Nor has the appellant provided us with the full name and serviceable address for the driver to transfer the liability.

We added this an appeal on our system on 10th October 2025 following the emails on 9th October 2025. We declined the appeal on 10th October 2025, attached, as vehicle [redacted] was parked with a valid payment in breach of the Terms & Conditions. The Terms and Conditions state ‘You must have a valid Online Booking, Pre-Booking, Pay & Display Ticket or Permit at all times and the vehicle details must match the vehicle parked’. As you can see from the attached ‘All Payments for [redacted] at Rochdale Road’ the appellant parks there semi regularly. The discounted amount of the Parking Charge was reduced to £20.00 in line with the spirit of the Sector Single Code of Practice Appeals Charter.

Please see attached the ANPR photos for this Parking Charge (Entry photo, entry plate, exit photo and exit plate), all Bookings for Rochdale Road car park for 20th June 2025, there is no payment made for a vehicle registration ending in [redacted], the Rochdale Road Site Plan and Rochdale Road Landowner agreement (redacted version). In their appeal to POPLA they have 4 points 1. The Operator has not shown that the keeper was the driver and keeper liability has not been established in line with PoFA. 2. The Operator has not proved delivery of the Notice to Keeper in line with PoFA or even that the Notice to Keeper was posted. 3. The Operator is required to prove Landowner authority. 4. The Operator has inadequate signage and terms and has not proved a valid contract was formed.

Our response to their POPLA Appeal. 1. Our Notice to Keeper is PoFA compliant and this was confirmed in other POPLA cases, including recently in case 7161985047. 2. The Notice to Keeper was posted on 26th June 2025, as per the date at the top of the Notice to Keeper and therefore deemed to arrive two working days after this date would have been 10 days after the Contravention and in line with PoFA guidelines, this was also clarified as compliant by POPLA in case 7161985047. In that case the “Certificate of Postage” was also provided as evidence. Even if this was delivered on the 3rd, or even 4th, working day, it would still be deemed to arrive within 14 days specified in the guidelines of PoFA. The appellant confirms in their emails to us that they received the Reminder Notice and Final Demand letters, their certificates of postage are also attached. RCP Parking Ltd cannot be held responsible for the postal services failure to deliver letters. 3. Please see attached a redated version of our Rochdale Road Landowner Agreement giving authorisation to RCP Parking Ltd to operate a car park on the land and carry out enforcement in line with this operation. This agreement continued beyond the initial 6-month lease and RCP Parking Ltd still have permission to operate on this land. Please see POPLA case 7162405019 which recognised that a Landlord would not look on quietly while someone operates on their land without permission. 4. Our signage is displayed throughout the car park, as per our Rochdale Road Site Plan, and the signage is compliant. The Rochdale Road car park has not been changed since this Site Plan was created.

The motorist parked beyond the Consideration Period provided and by remaining parked agrees to the Terms & Conditions of the car park and by not making a valid payment for vehicle registration [redacted] the vehicle is in breach of the Terms & Conditions and the Parking Charge has been issued correctly. The Rochdale Road car park is an online payment only car park, this vehicle has made multiple payments at this car park before and after the date in question, the signs with the unique Location Code to make the online payment are displayed in the car park. In conclusion. The Parking Charge Notice was correctly issued for ‘non-payment’ as there was no payment for vehicle registration [redacted] on 20th June 2025 and therefore the vehicle was parked in breach of the Terms & Conditions of the car park. The appellant has provided no evidence of a valid payment or even an attempt to make a payment to be considered on the original appeal or their appeal to POPLA. The appeal was declined and reduced to £20.00, if paid within 14 days, well in line with spirit of the Private Parking Sector Single Code of Practice Appeals Charter.

How should I reply to this? (I'm not sure if I should mention it, but the answer to one of their queries, which I've mentioned here is that when I arrived home and tried to appeal, the portal could not locate my PCN.)

There are many attachments, mostly the original letters and the Unity5 hybrid mail print outs. There is also a list of all payments on June 20th with partial VMS, a redacted land owner agreement. Do you want me to redact and upload all of these?
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on October 24, 2025, 12:36:40 pm
Ok, I've submitted now. Thank you very much.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: b789 on October 23, 2025, 08:43:06 pm
Just send as is, including points 3 & 4.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on October 23, 2025, 07:02:41 pm
Just wanted to double check I should keep points 3 and 4 before I send it off, any advice is welcome, thanks.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on October 19, 2025, 11:13:25 pm
@b789: Pardon the late reply, it's been a week. I was getting ready send off the appeal, but I just wanted to check where points 3 and 4 come from as I don't think they have been mentioned before. Is 3 just something they are required to do in the NtK that they failed to? With 4, I don't think they ever provided pictures of their signage.

@roythebus: Yeah, it did feel that way.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: roythebus on October 13, 2025, 07:40:35 pm
Looking back through this, this paragraph seems to be fishing go get the RK to provide evidence of payment: "Before I upload this and treat it as an appeal, as you request, I notice there are no comments as to why payment for parking was made for [redacted - incorrect VRM] at the Rochdale Road car park on 20th June 2025 that covered parking for 17:30am to 22:18pm.
Please can you provide the circumstances that led to there being no valid payment for parking?"   You send your bank statement or whatever, thereby inferring you were the driver.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: b789 on October 13, 2025, 06:43:58 pm
Great—POPLA code secured and TRACE recalled. Next step: file a tight POPLA appeal focused on (1) no keeper liability due to a defective PoFA warning, and (2) rebutted delivery/service. Submit within 33 days of the rejection letter date (the letter is dated 10/10/2025, so don’t miss the deadline).

Below is a ready-to-paste POPLA appeal text. Use it as your whole appeal.

Quote
POPLA Appeal: PCN [ref], VRM [vrm], Site: RCP Rochdale Road, Event date: 20/06/2025

1. Operator has not shown that I (the keeper) was the driver; keeper liability not established – Notice to Keeper fails PoFA 2012 Sch 4 para 9(2)(f).
The Notice to Keeper (NtK) dated 26/06/2025 contains contradictory statutory warnings. One paragraph states that the creditor “will have the right to recover from you, so much of that Parking Charge as remains unpaid” (addressed to the keeper), but the very next paragraph states that the creditor has the right “to recover the Parking Charge amount that remains unpaid from the driver of the vehicle”.

PoFA 2012 Sch 4 para 9(2)(f) requires a single, clear warning that if the creditor does not know the name and a current address for service for the driver by the end of 28 days, the creditor will have the right to recover the unpaid charge from the keeper. A notice which equivocates between recovery from “you” (keeper) and “from the driver” does not strictly comply with para 9(2)(f). Because strict compliance is mandatory for keeper liability, no keeper liability can arise and the appeal must be allowed.

I am the registered keeper and I will not be naming the driver.

2. No delivery of the original NtK – PoFA presumption of delivery rebutted; the NtK was not “given” within 14 days as required by para 9(4)(b).
PoFA Sch 4 para 9(4)(b) requires the NtK to be delivered (given) to the keeper within 14 days beginning with the day after the parking event. I attest that no NtK was received at my address in June/July 2025. The first correspondence I found on returning home mid-August was an overdue letter dated 24/07/2025, followed by 11/08/2025. The operator’s portal could not locate the PCN, preventing an in-time appeal.

After a formal complaint to the operator, a copy of the missing NtK was provided. However, the operator relies on an internal “Unity5 hybrid mail” certificate referring to a “2–3 day delivery” service as their 'evidence' of posting. That document is not independent proof of posting or delivery, does not evidence handover to a postal operator, and on its face indicates a service inconsistent with two-day delivery.

PoFA 9(6) says a Notice to Keeper sent by post is presumed to be delivered two working days after posting—unless the contrary is proved. That phrase is crucial. It means the presumption of delivery is not automatic or absolute. It can be overturned.

To rely on the presumption, the operator must first prove that the notice was actually posted. That means showing independent evidence of:
• the date of posting,
• correct addressing,
• and handover to a postal operator.

If they can’t prove that, the presumption doesn’t apply. And if the motorist provides credible evidence of non-receipt, or shows that the operator’s evidence is weak or inconsistent (e.g. a hybrid mail certificate with no proof of handover or a “2–3 day” service), then the “contrary is proved”.

In this case, the operator’s Unity5 certificate is not proof of posting. It’s a self-generated internal record that shows the notice was queued for hybrid mail—not that it was posted or handed to Royal Mail. It even refers to a “2–3 day” service, which contradicts PoFA’s two-working-day presumption.

Therefore, the presumption of delivery is rebutted. The notice was not “given” as required by PoFA, and keeper liability does not apply.

3. Landowner authority – the operator is put to strict proof.
Strict proof of a valid, contemporaneous contract or lease flowing from the landowner that authorises the operator to manage parking, issue PCNs, and pursue legal action in its own name. I refer the operator and the POPLA assessor to Section 14 of the PPSCoP (Relationship with Landowner), which clearly sets out mandatory minimum requirements that must be evidenced before any parking charge may be issued on controlled land.

In particular, Section 14.1(a)–(j) requires the operator to have in place written confirmation from the landowner which includes:

• the identity of the landowner,
• a boundary map of the land to be managed,
• applicable byelaws,
• the duration and scope of authority granted,
• detailed parking terms and conditions including any specific permissions or exemptions,
• the means of issuing PCNs,
• responsibility for obtaining planning and advertising consents,
• and the operator’s obligations and appeal procedure under the Code.

These requirements are not optional. They are a condition precedent to issuing a PCN and bringing any associated action. Accordingly, I put the operator to strict proof of compliance with the entirety of Section 14 of the PPSCoP. Any document that contains redactions must not obscure the above conditions. The document must also be dated and signed by identifiable persons, with evidence of their authority to act on behalf of the parties to the agreement. The operator must provide an agreement showing clear authorisation (standing) from the landowner for this specific site.

4. Inadequate signage and terms.
From the operator’s own images, the terms are presented in dense, minuscule text with the charge amount buried within a block of wording. The signage fails the requirements of clarity, prominence and legibility that are necessary for a driver to be bound by contract terms, especially for an onerous £100 charge. The operator is put to strict proof of clear entrance signage, legible terms at the point of parking/payment, and contemporaneous photos showing how the signs appeared on 20/06/2025.

Conclusion
For the reasons above, the operator has failed to establish keeper liability and has not proven a valid contract was formed and breached. I request that POPLA allow the appeal.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on October 13, 2025, 12:00:04 pm
They have replied:

Quote
​Good morning, [redacted]

Thank you for your email.

We have not breached any part of the BPA Code of Practice in the processing of Parking Charge RCP[redacted].

Please see attached our Appeal Decision which contains your POPLA code.

We have cancelled the case with Trace Debt Recovery, and they have confirmed that this has been closed.

Kind regards

They have denied the appeal and given a POPLA code. Their response: page 1 (https://ibb.co/jZPJKqFL), page 2 (https://ibb.co/W43Cq1Dx). They have discounted the charge to £20.

Just for my own reference I took a look at
Protection of Freedoms Act 2012 para 9(2)(f) (https://www.legislation.gov.uk/ukpga/2012/9/schedule/4/paragraph/9).

In the NtK it starts off by following that, mentioning recovery from me (the keeper):
Quote
Please be warned: that if, after the period of 28 days beginning with the day after that on
which the Notice is given (i) the amount of the unpaid Parking Charge specified
in this Notice has not been paid in full, and (ii) we do not know both the name of the driver
and a current address for service for the driver, we will have the right to recover from you,
so much of that Parking Charge as remains unpaid.

But then it ambiguously states,:
Quote
If after 29 days we have not received full payment or driver details, under schedule 4 of
the Protection of Freedoms Act 2012 we have the right, subject to requirements of that
act, to recover the Parking Charge amount that remains unpaid from the
driver of the vehicle.

It sounds like they could be mentioning recovery from the driver (not PoFA compliant) or recovery of the charge that was unpaid by the driver because I didn't give their details? Are you reasonably certain this is something that POPLA would strike down?
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: b789 on October 09, 2025, 01:30:41 pm
Yes
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on October 09, 2025, 09:44:22 am
Actually just a quick note about:
Quote
Your “Unity5 hybrid mail” printout does not prove posting, delivery, or even correct addressing.

Under the Recipient header it does have my address, I just blanked it out on here cause it's personal information. So should I drop the "event correct addressing" or were you referring to something else?
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on October 09, 2025, 09:32:19 am
Thank you, I'll do that now.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: b789 on October 08, 2025, 11:04:41 pm
Respond with the following:

Quote
Subject: Formal complaint & appeal – PCN [ref], VRM [VRM]

For the personal attention of the Appeals Manager

Dear RCP Parking Ltd,

Your email is noted. You appear to be under the misapprehension that I am obliged to justify my personal circumstances or enter into a discussion about the driver or payment. Allow me to clarify your position.

I am the registered keeper, not the driver. My correspondence is a formal complaint, which under PPSCoP §11.2 must be treated as an appeal. You are legally required to either cancel the charge or issue a POPLA verification code if you disagree. You are not entitled to interrogate me about matters that are irrelevant to keeper liability under the Protection of Freedoms Act 2012 (Schedule 4).

The question of why or when I contacted you is none of your concern. What matters is that:

1. No Notice to Keeper was ever delivered.
•Your “Unity5 hybrid mail” printout does not prove posting, delivery, or even correct addressing. It refers to a 2–3 day service, inconsistent with first-class post and therefore insufficient to rely on PoFA’s presumption of delivery. •The statutory 14-day delivery requirement in para 9(4)(b) was not met, so keeper liability fails at the first hurdle.

2. Your NtK is not PoFA-compliant anyway.

It contains contradictory warnings — one line referring to recovery from “you”, another referring to recovery “from the driver”. That is not the wording required by para 9(2)(f), which demands a clear warning that recovery will be from the keeper. Non-compliance is fatal.

3. Your debt collector’s involvement is wholly improper.
While this complaint/appeal remains unresolved, continued processing or pursuit by TRACE constitutes a breach of both the PPSCoP and the UK GDPR. The account must be placed on hold immediately.

So, here are your only two options:

1. Cancel the charge forthwith; or

2. Issue a POPLA verification code and confirm the matter is on hold for the statutory 28 days.

Anything else will be treated as a breach of the PPSCoP and reported to the BPA AOS Investigations Team and the DVLA Data Sharing Policy Group.

Yours faithfully
,
[Keeper’s full name]
Registered Keeper of [VRM]
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on October 08, 2025, 11:45:39 am
They have replied:

Quote
Good morning, [redacted]

Thank you for your email.

Before I upload this and treat it as an appeal, as you request, I notice there are no comments as to why payment for parking was made for [redacted - incorrect VRM] at the Rochdale Road car park on 20th June 2025 that covered parking for 17:30am to 22:18pm.
Please can you provide the circumstances that led to there being no valid payment for parking?

Also, you state that you became aware of this Parking Charge 'mid-August' however you did not contact us regarding it until 30th September 2025 after you had heard from Trace.
Our appeals portal has been active and working through that time so there is no reason you'd not be able to log in to submit an appeal.
Is there any reason you did not contact us via email between receiving the letters 'mid-August' and the Parking Charge being passed to Debt Recovery?

I look forward to hearing about your circumstances that prevented payment on 20th June 2025 so it can be passed onto our appeals team for review.

Kind regards

So they haven't followed either outcome provided. They also mentioned the incorrect VRM in the email.

As far as their questions. I mentioned this in the first post:
1. It's hard to say as the keeper why the payment didn't go through from the driver.
2. I tried their portal and it couldn't find the PCN (maybe cause it had gone to debt recovery by this point?)
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on October 06, 2025, 06:04:13 pm
Thank you very much, I'll send that now.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: b789 on October 06, 2025, 03:21:35 pm
You can send the following formal complaint to RCP at rcp@rcpparking.com and CC yourself:

Quote
Subject: Formal complaint – PCN [ref], VRM [VRM], RCP Rochdale Road (20/06/2025)

Dear Sir/Madam,

I am the registered keeper. This is a formal complaint, which the Private Parking Single Code of Practice (PPSCoP) §11.2 requires you to also treat as an appeal. Please place the matter on hold.

1) No delivery of the original NtK – PoFA presumption rebutted (fatal to keeper liability)
Under PoFA 2012 Sch 4 para 9(4)(b) a Notice to Keeper (NtK) must be delivered to the keeper within 14 days of the alleged event. Para 9(5) defines “given” as delivered, and para 9(6) provides a rebuttable presumption that postal delivery occurs on the second working day after posting.

I formally attest that no original NtK was ever received at my address in June/July 2025. The first correspondence found on returning home mid-August was an “overdue” letter dated 24/07/2025, followed by 11/08/2025. Your portal could not locate the PCN, denying any timely appeal.

The “Unity5 hybrid mail certificate” you later supplied is not independent proof of posting or delivery. It merely shows an internal instruction for a “2–3 day” service and does not evidence handover to a postal operator or actual delivery. The “2–3 day” service description itself supports late/failed delivery and therefore assists rebuttal of the para 9(6) presumption.
Accordingly, the statutory requirement that the NtK be delivered within 14 days is not satisfied. Keeper liability cannot arise.

2) Mandatory keeper warning misstated – PoFA 9(2)(f) non-compliance (independent fatality)
Your NtK (dated 26/06/2025) contains conflicting warnings: one paragraph says you may recover “from you”, but another says you may recover “from the driver”. PoFA para 9(2)(f) requires a clear warning that—if the driver is not named—the creditor will have the right to recover the unpaid charge from the keeper. This contradiction is not strict compliance and is independently fatal to keeper liability. I am under no legal obligation to name the driver and I decline to do so.

Outcome required
• Cancel the PCN and confirm in writing; or
• If you disagree, issue a POPLA verification code within 7 days. Under PPSCoP §11.2, this complaint must be treated as an appeal and, if rejected, a POPLA code must be provided.

Please also:
• Recall TRACE and suspend all collection while this complaint/appeal is determined;
• Confirm the case is on hold for at least 28 days;
• If you elect to pursue the driver only, confirm that keeper liability is not asserted and erase my data under UK GDPR Art. 17.

Yours faithfully,

[Keeper’s name]
[Postal address]
[Email]
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on October 06, 2025, 02:16:43 pm
Good afternoon,

So now that we've seen the NtK, what does that mean? Am I, as the registered keeper, liable for their penlty? (I don't really understand how they are able to charge £100 (or £60 reduced).)
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on October 02, 2025, 01:01:45 pm
It's evidence of "intended posting", understood.

The next street over has a very similar name to the one I live on, sometimes I get mail for my neighbour with the same house number and vice versa. Wondering if it was delivered to my neighbour instead. I can say with certainty that yesterday was the first time I saw the NtK.

Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: b789 on October 01, 2025, 08:23:21 pm
That hybrid mail receipt is not proof of posting. The “Unity5 Certificate of Postage” is a self-generated record showing that a document was queued for hybrid mail on 26/06/2025 with a 2–3 day service. It is not independent proof that:
• the NtK was actually handed to Royal Mail (or any postal operator) that day;
• the correct full keeper address was used; or
• the item entered a class of post that engages PoFA’s presumption that it was “given” two working days after posting (PoFA Sch 4 para 9(6)).

Courts generally expect something more than a system printout—e.g. a Royal Mail certificate of posting, franking/manifest records, a hybrid-mail audit log evidencing handover to the postal operator (batch ID, acceptance scan), or a witness statement from the mail house exhibiting those business records.

So, this certificate is some evidence of “intended posting”, but it is weak and rebuttable by credible evidence of non-receipt and by pointing out the absence of proof of actual handover and address accuracy.

Can you elaborate on: "I have a couple speculations about what might have happened, but not sure that's helpful or matters."?
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on October 01, 2025, 04:43:22 pm
Hello again, RCP have replied to me:

Quote
Good ​morning

Thank you for your email.

Please see attached all three letters sent by RCP Parking Ltd regarding Parking Charge [redacted] along with the Certificate of Postage for each one.

Notice to Keeper sent 26th June 2025
Reminder Notice sent 24th July 2025
Final Demand sent 11th August 2025

Vehicle registration [redacted] was parked at our Rochdale Road car park on 20th June 2025 from 17:30pm to 22:18pm without a valid payment in breach of our Terms & Conditions.  We have searched the PayByPhone system for payments for vehicle registration [redacted] and the nearest payments made to 20th June 2025 were on 13th June 2025 and 24th June 2025.  See below.

As per our Final Demand (sent 11th August 2025) letter our Debt Recovery services are handled by Trace Debt Recovery UK Ltd and this was passed to them on 9th September 2025 following no response to our three letters.

Kind regards

RCP PARKING LTD
13 Diamond Road
Norwich
NR6 6AW
www.rcpparking.com

Here are the NtK images:
NtK-front (https://ibb.co/cSjRH6HG), NtK-back (https://ibb.co/3m67zHjD), NtK-proof-of-posting (https://ibb.co/MmbmvVs)

So they did post the NtK, but I never received it and there no proof of delivery. I have a couple speculations about what might have happened, but not sure that's helpful or matters.

How should I proceed with respect to the NtK? Thank you in advance.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on September 29, 2025, 05:58:03 pm
Thank you for the prompt replies. I'll ignore Trace and will email RCP tonight using the template provided.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: b789 on September 29, 2025, 05:24:39 pm
Where is the original Notice to Keeper (NtK). Anything but the original is irrelevant and useless for providing advice.

Where is the original NtK? What you have shown us are simply reminders for the original NtK for an alleged contravention on 20/06/2025.

As for Trace or any other useless debt recovery letters, you can safely ignore them. Debt collectors are powerless to do anything except to try and intimidate the low-hanging fruit on the gullible tree to pay up out of ignorance and fear.

For now you can email RCP with the following:

Quote
Subject: Request for Copy of Original Notice to Keeper and Proof of Posting

PCN Ref. No.: [PCN reference No.]
VRM: [car reg no.]

Dear Sir/Madam,

I am the registered keeper of vehicle [registration number]. I have recently received correspondence dated 24 July and 11 August 2025 regarding an alleged parking charge, followed by a debt collection letter from TRACE.

I did not receive any original Notice to Keeper for this matter. Please therefore provide me with:
1. A copy of the original Notice to Keeper you allege was issued in respect of this charge.
2. Documentary evidence of the date and method of posting, such as a copy of the Royal Mail certificate of posting or proof of bulk mail posting.

Unless you can provide satisfactory proof of posting, I will deny the presumption of delivery.

For the avoidance of doubt, I will not enter into any discussion with debt recovery agents, who are not a party to any alleged contract. Please ensure all future correspondence is addressed directly to me.

I look forward to your prompt response.

Yours faithfully,

[Full name]
Registered Keeper
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: Dave65 on September 29, 2025, 04:40:09 pm
You could contact the RCP with a subject access request asking for all the details they have on the keeper.
Include a copy of a utility bill (personal details redacted references to payments etc. Name and address showing and the reference number of the PPN.

Do not be tempted to telephone any of these people.
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on September 29, 2025, 03:48:41 pm
Should I contact RCP and ask for a copy of it? Or is there any other way to find out if I'm liable as the registered keeper?
Title: Re: RCP PCN - No Permit - Debt Collection Letter
Post by: jfollows on September 29, 2025, 03:42:39 pm
Debt collectors have no power and should largely be ignored.

PCNs from private parking companies are enforceable under contract law. The driver entered into a contract by parking as detailed on the signs.

See https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/ as to why you probably shouldn’t use words like “I”. But you didn’t.

Shame you don’t have the original PCN. Depending on its contents, you - registered keeper - could be liable for the actions of the driver.
Title: RCP PCN - No Permit - Debt Collection Letter
Post by: houji on September 29, 2025, 03:32:10 pm
Hello,

I am the registered keeper of a vechile that was parked in a private car park on June 20th: RCP Rochdale Road, Manchester (https://maps.app.goo.gl/iJdgW2f9JvrdKUqR9).

The driver parks in this car park sometimes. One day there were issues with the app, it took a couple attempts to pay, but maybe it didn't actually go through in the end.

I was away from home until the middle of August and when I returned I had 2 letters from RCP detailing parking charges for non-payment, dated July 24th (https://ibb.co/0VdHZLLm) and August 11th (https://ibb.co/c4WMS8v), (back of letters) (https://ibb.co/tTHx0KL9). The July 24th letter asks for £100 and mentions it being overdue and states a discounted rate is no longer available, I assume there was a previous letter that was not delivered.

I went to their online portal (https://rcp.ec6pay.com) to see if there was still a way to dispute the charge and it couldn't find the PCN. I wasn't sure what to do next, so did a quick Google and the gist seemed to be that a PCN from a private car park is largely unenforceable and letter were often scare tactics, so I thought given the PCN didn't exist on their portal I could ignore it.

On Friday (Sept 26th) I received a letter from debt collector Trace, dated Sept 18th (https://ibb.co/b5hf41mT), (back of letter) (https://ibb.co/9m3fT62J). They are seeking £170 by Oct 1st. A friend recommended this forum, so here I am.

I've read a couple threads, but I don't know what to do. Any advice would be very welcomed. Am I legally responsible to pay the debt collector now? Do I need to be worried about the Oct 1st deadline?

Thank you

(I don't have the original signage from the car park, but I could try and collect it later in the week if that would be helpful.)