Go Outdoors has been visited on the 5th September (they own the shared car park), management agreed to contact G24 to ask the PCN be cancelled.
Do you have that in writing? What evidence do you have that they agreed to cancel the PCN?
Ha! G24 have 'lifted' ParkingEye's NtK template, literally. As such, it fails PoFA para 9(2)(e)(i) so do not reveal the drivers identity.
Given the landowner has agreed to cancel, your aim now is to force G24 (IPC member) to action that instruction and shut down any third-party processing.
1. Immediate steps
Get written proof of cancellation from the principal.
Ask Go Outdoors (store manager and—ideally—the estates/property team) for an email that explicitly says:
• “We authorise G24 Ltd to cancel PCN [ref] at [site].”
• Name/role of the person authorising and (if they have it) the contractor/portal reference used to send the cancel request to G24.
2. Write to G24 – Complaints + Data Protection.
Send one concise email to: complaints@… and dataprotection@… (or the addresses on their NtK/privacy notice). Attach the landowner’s email. Require:
• Immediate cancellation and written confirmation.
• Instruction to any debt collector to close their file and cease processing.
• UK GDPR actions: erase data under Art.17 (or, at minimum, restrict processing) now that their principal has withdrawn consent/authority; confirm in writing.
• KADOE note: confirm no further DVLA enquiries will be made and provide the date/time of any prior DVLA look-ups and the lawful basis relied upon post-cancellation request.
3. Give 7 days for confirmation.
Points you can rely on (signage + consumer law)
• The terms board is dual-branded Boots/GO Outdoors and buries “G24 Ltd” low down in small text. The trader identity is unclear, which is a material omission. This supports:
• CRA 2015 s.68 (transparency) and general fairness obligations, and
• CPRs 2008 (misleading action/omission as to the identity of the trader/contracting party).
If you ever needed it for IAS or court, you can argue no clear offer from G24 was communicated; the sign reads as the retailers’ own terms with a hidden agent—insufficient to form a contract with G24.