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Live cases legal advice => Private parking tickets => Topic started by: TW-27 on September 01, 2025, 12:12:26 pm

Title: Re: Response to letter of claim email
Post by: TW-27 on September 07, 2025, 03:04:50 pm
Great, thank you.

Much appreciated!
Title: Re: Response to letter of claim email
Post by: b789 on September 07, 2025, 03:48:30 am
They have not complied with the Pre-Action Protocol for Debt Claims and have failed to supply key documents (landholder authority, proof the terms relied upon were in place on the material date, evidence of the driver, etc.). The NtK confirms no reliance on PoFA, so keeper liability is not available and strict proof of driver identity is required.

Respond to them with the following and CC yourself:

Quote
Re: Your purported response to my PAPDC request – Ref. 711200081882PEL

Dear Sirs,

I acknowledge receipt of your email dated 1 September 2025. You have provided a facsimile “terms” sign, a site plan, a copy of your client’s NtK (which does not rely on Schedule 4 PoFA 2012), and some images. You have refused to provide the other documents I requested, asserting they are “disproportionate and/or not relevant”.

With respect, that stance is incompatible with the Civil Procedure Rules and the Pre-Action Protocol for Debt Claims. Paragraphs 3.1(a)–(d), 5.1 and 5.2 of the Protocol, and paragraphs 6(a) and 6(c) of the Practice Direction on Pre-Action Conduct and Protocols require the early exchange of sufficient information and key documents to enable the issues to be understood and for narrowing to occur. Your refusal frustrates those aims.

For the avoidance of doubt:

1. Your client’s NtK does not rely on PoFA to hold the Keeper liable. Keeper liability is therefore unavailable. If you contend the registered keeper was the driver, provide your proof. Otherwise, please confirm that proceedings will not be issued against the keeper.

2. Your “signage” pack is not proof of what was present and legible on the material date. Provide contemporaneous photographs (date-stamped) taken at the relevant time, at driver eye-height from all approaches, showing the entrance signage and the terms relied upon, and a plan cross-referencing each sign’s exact position.

3. Identify the precise contractual term allegedly breached. Your allegation is pleaded in the alternative (“either … or …”), which is impermissibly vague. Specify the single clause relied upon and explain how you say it was breached on the facts.

4. Standing: produce the landholder contract (or a suitably redacted copy) conferring authority on the named Claimant to operate, issue PCNs and litigate in its own name for the material period. A generic witness statement will not suffice; I require the operative grant of authority.

5. Quantum: you continue to demand £170. Identify the principal sum, the legal basis for any add-on, and whether any “debt recovery” component includes VAT (and if not, why not). If you contend the add-on is recoverable, set out the authority you rely upon.

I repeat that I am entitled to these materials under PD-PAC 6(a) and 6(c), and I need them to comply with 6(b). Upon receipt of a compliant Letter of Claim that encloses the above, I will provide a full response within 30 days.

If you issue without first complying, I will apply immediately for a stay under PD-PAC 15(b), with costs, and will invite the court to impose appropriate sanctions having regard to paragraphs 13 and 16.

Please either provide the documents within 14 days and re-start the 30-day PAPDC clock with a compliant Letter of Claim, or confirm that the matter is discontinued against the registered keeper.

Yours faithfully,
Title: Re: Response to letter of claim email
Post by: TW-27 on September 06, 2025, 11:10:47 pm
Thanks for your response.

This was my email response to the LoC:

https://drive.google.com/file/d/1I5PbPNq84FYa2Hg-7iYnWsGIpeU3PXsO/view?usp=drivesdk

This was their email response:

https://drive.google.com/file/d/1HP_nyJK0dC_nEa2LBbS3Dtxj3Dd7HahX/view?usp=drivesdk

My mistake, they have stated 30 days to pay. I had 7 in mind, hence the couple of days comment.

These are the documents they attached to the last email:

https://drive.google.com/drive/folders/1JJ2WGpOfdwQ-pPcmvi-Cg7Iu3P4nVycP
Title: Re: Response to letter of claim email
Post by: DWMB2 on September 06, 2025, 11:02:16 pm
Can anyone help with the email I've had from DCB Legal, linked in my last post?
If you answer the questions asked in the 2 post above, yes.
Title: Re: Response to letter of claim email
Post by: TW-27 on September 06, 2025, 10:51:29 pm
Can anyone help with the email I've had from DCB Legal, linked in my last post?

Thanks,

TW
Title: Re: Response to letter of claim email
Post by: b789 on September 05, 2025, 12:32:19 pm
So what are those attached documents? I’m sorry, but we are not telepathic. You can host those documents, suitably redacted of any personal info using Google Drive or similar.

Have they included all the documents/evidence requested in the response to the LoC?
Title: Re: Response to letter of claim email
Post by: DWMB2 on September 05, 2025, 10:53:51 am
What is it that you think you are "due to respond in a couple of days" to?
Title: Re: Response to letter of claim email
Post by: TW-27 on September 05, 2025, 10:45:04 am
Thanks for your reply.

I posted a link to their response above:

https://drive.google.com/file/d/1HP_nyJK0dC_nEa2LBbS3Dtxj3Dd7HahX/view?usp=drivesdk

It's this email I'm looking for advice about.

Thanks again!
Title: Re: Response to letter of claim email
Post by: b789 on September 04, 2025, 10:45:13 am
What do you mean you are required to respond in a few days? You have sen the response to the LoC and the ball is now in their court.

You are waiting for their response to that email.
Title: Re: Response to letter of claim email
Post by: TW-27 on September 04, 2025, 10:26:21 am
Hi,

Can anyone help with this case please?

I'm due to respond in a couple of days.

Many thanks in advance,

TW
Title: Re: Response to letter of claim email
Post by: TW-27 on September 02, 2025, 12:36:43 pm
Hi again,

This was my response to the letter of claim (that was provided as a template in the thread linked in my last message):

https://drive.google.com/file/d/1I5PbPNq84FYa2Hg-7iYnWsGIpeU3PXsO/view?usp=drivesdk

I've not disputed this case at any point but as mentioned can prove I was a shopper that day.
Title: Re: Response to letter of claim email
Post by: TW-27 on September 02, 2025, 12:31:58 pm
Hi,

Thanks for merging the posts - much appreciated.

I have an old post that didn't receive a reply, so wasn't sure if sometimes they can get missed or expire.

I appreciate it's free advice, which is very helpful.

This is my old post:

https://www.ftla.uk/private-parking-tickets/letter-of-claim-from-dcb-legal/

I'll provide an update on the case in my next message on this thread.
Title: Re: Response to letter of claim email
Post by: DWMB2 on September 02, 2025, 10:40:15 am
I have merged this with your existing thread. Please refamilarise yourself with our House Rules (https://www.ftla.uk/announcements/house-rules/), and do not start multiple threads for the same case. This is a busy forum run entirely by volunteers giving their free time to help, and if everyone did that it would be unmanageable.

Quote
they didn't receive replies

It's been less than 24 hours since you last updated the thread, respectfully we cannot guarantee, nor should you expect, immediate responses.

The next step will be for them to issue a claim, which, if defended, is likely to be discontinued. Can you show us what you wrote to them in respect of their Letter of Claim?

It would also be useful to know if you have engaged in any prior correspondence with the parking company, via appeals etc.
Title: Re: DCB Legal challenge to my letter of claim response
Post by: TW-27 on September 02, 2025, 10:19:45 am
Yes but they didn't receive replies and I've added more info to this post.
Title: Re: DCB Legal challenge to my letter of claim response
Post by: DWMB2 on September 02, 2025, 09:53:50 am
Does this relate to any of your existing threads?
Title: DCB Legal challenge to my letter of claim response
Post by: TW-27 on September 02, 2025, 09:48:43 am
Hi,

I'm reposting an updated version of this post with some extra details and as I didn't receive a response to first one.

I challenged a letter of claim from DCB Legal using a template provided on this site and the attached email is the response I've had from DCB Legal, where they still wish to pursue the claim:

https://drive.google.com/file/d/1HP_nyJK0dC_nEa2LBbS3Dtxj3Dd7HahX/view?usp=drivesdk

As their evidence, they also sent photos of my car and printouts of the signage and a map of the site.

I can prove I was in the tile shop the day of the alleged offence with a date stamped photo inside the store and a Google review posted a few days afterwards. While it appears there signage may have been adequate, which I didn't notice it, however, there is also poor signage at the front of the store.

Do I ignore or challenge? Any further advice would he appreciated.

Link to images:

https://drive.google.com/drive/folders/1Hu_mO5G8WjzNFYi0yoFiZnf8VS7-oRnJ
Title: Re: Response to letter of claim email
Post by: TW-27 on September 01, 2025, 05:02:36 pm
https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/ includes instructions for attaching files.

Hi,

Please see link above and advise on this case.

Thanks in advance!
Title: Re: Response to letter of claim email
Post by: TW-27 on September 01, 2025, 12:29:18 pm
Sorry, can't get the image to embed. Please see if this link work:

https://drive.google.com/file/d/1HP_nyJK0dC_nEa2LBbS3Dtxj3Dd7HahX/view?usp=drivesdk
Title: Re: Response to letter of claim email
Post by: TW-27 on September 01, 2025, 12:27:01 pm
(https://drive.google.com/file/d/1HP_nyJK0dC_nEa2LBbS3Dtxj3Dd7HahX/view?usp=drivesdk)
Title: Re: Response to letter of claim email
Post by: TW-27 on September 01, 2025, 12:21:54 pm
(https://drive.google.com/file/d/1HP_nyJK0dC_nEa2LBbS3Dtxj3Dd7HahX/view?usp=drivesdk)

Hopefully this works.
Title: Re: Response to letter of claim email
Post by: jfollows on September 01, 2025, 12:15:59 pm
https://www.ftla.uk/private-parking-tickets/read-this-first-private-parking-charges-forum-guide/ includes instructions for attaching files.
Title: Response to letter of claim email
Post by: TW-27 on September 01, 2025, 12:12:26 pm
Hi,

I challenged a letter of claim using a template provided on this site and the attached email is the response I've had from DCB Legal.

They sent photos of my car and printouts of the signage and a map of the site.

I can prove I was in the tile shop the day of the alleged offence with a date stamped photo inside the store.

Any further advice would he appreciated.

As I can't see the option to attach a PDF of the email, I've copied it below:

Dear XXXXX,

We write to acknowledge safe receipt of your formal response to our Letter of Claim sent to you in respect of this matter.

 

Having considered your response, our position in respect of this matter remains as per our Letter of Claim.

As per your request, please find attached the evidence DCB Legal hold pertaining to the Parking Charge issued against you on 11th November 2023. If there are any documents that you have requested, but that are not enclosed with this email, it is because we have deemed the request to be disproportionate and/or not relevant to the substantive issues in dispute.

You now have 30 days from the date of this email to make payment of the outstanding balance of £170.00. Failure to make payment will result in a Claim being issued against you without any further reference.

Payment can be made via bank transfer to our designated client account: -

Account Name: DCB Legal Ltd Client Account
Sort Code: 20-24-09
Account Number: 60964441
You must quote the correct case reference (711200081882PEL) when making payment. If you do not, we may be unable to correctly allocate the payment. If further action is taken by us as a result of an incorrect reference being quoted, you will be liable for any further fees or costs incurred.

Alternatively, you can contact DCB Legal Ltd on 0203 838 7038 to make payment over the telephone or online at https://dcblegal.co.uk/response/pay-online/.

Kind Regards,