Free Traffic Legal Advice
Live cases legal advice => Civil penalty charge notices (Councils, TFL and so on) => Topic started by: deebom on October 22, 2023, 02:04:43 pm
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I got a ticket on the van. Appealed it and failed so I paid them £160 a few weeks ago.
Sorry to tell you but that was not a smart move. Once it gets to £160 the penalty cannot go up any more as long as you don't miss any deadlines, so at that point you might as well take it all the way (as the only possible outcomes are that you may £160 many months later, or the charge gets cancelled and you pay £0).
I would also contact TFL and ask them to refund the £80 so that you can make representations against the penalty charge. While they might ignore you, don't ask don't get.
As for enterprise, please can you show any emails or covering letters they've sent?
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I'm still confused.
IF this is the same PCN, then timeline would be:-
PCN found on vehicle.
OP made informal reps
TFL rejected, replying to OP and reoffering discount dated 4th Sept
OP paid full amount on 11th October
NTO issued..... this would have been to Enterprise (Vehicle Hire Company) as RK (Date needed)
NTO would have been for full amount. (£160)
NTO would not have had option to pay £80
Their T&Cs may allow them to pay and back charge customer but AFAIK, this could only relate to full amount.
TFL history only shows one payment though no amount....full amount can be inferred as £160 or paid in full (at discount rate)
TBH I would be going back to Enterprise asking for more information, copies of their paperwork etc cos their actions do not stack up.
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The rejection of informal reps is dated 4th September (so deemed to have been delivered on the 6th), which I reckon gave the OP until 4th October to pay before an NTO was issued.
Slightly surprised that Enterprise dealt with it so quickly though, unless they're the Registered Keeper rather than a finance company.
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You may wish to redact your name, address and e-mail address from some of the docs. To make things clearer please replace your name by 'deebom' so it's easy to tell which of the docs has your name and which that of Enterprise.
Some of the docs are cropped e.g. a 'Notice to Owner' - to whom is it addressed?.
I suspect that some of the docs are missing e.g. PCN and your reps - you have all the docs in front of you - the experts here have to rely on what you post to see the whole picture.
Also, the TfL summary is woefully short on dates - can you please post a timeline with the dates of every event, beginning with the 1st.PCN on your vehicle.
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Here's a screenshot of my bank statement showing the payment of £160 to TFL on the 11th Oct.
From what I can see on the Enterprise letter, they paid the fine on the 10th.
I'm going to phone them today to confirm what date they paid it.
[attachment deleted by admin]
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I know. It's weird.
I got a ticket on the van. Appealed it and failed so I paid them £160 a few weeks ago.
Then I got an email from work about 4 days ago, saying Enterprise had paid a PCN of £80 plus their admin fee of £25.
Here are some screenshots.
[attachment deleted by admin]
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Copy of the PCN history would be useful as well.
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@deebom please don't take this the wrong way, but it is almost impossible to work out what is going on from your attempt to summarise. We might well be able to get a refund for you, but to get any meaningful advice you need to post up:
1) Both PCNs,
2) Copies of anything you sent to TFL
3) Copies of any letters that they sent back.
Please read the instruction here (https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/read-this-first-before-posting-your-case!-this-section-is-for-council-tfl-dartme/) on how to post images.
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I have done. What I think has happened is I was ticked by a warden, and it's been picked up on ANPR as well. Resulting in the hire company paying the camera fine, and me paying the ticket fine.
The PCN numbers are the same though.
Nope.that doesn't wash at all. There would have been two separate PCNs with different numbers if this had happened.
Can you please tell us how you came by the PCN. Was it served to your van, or passed on by the lease company?
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I have done. What I think has happened is I was ticked by a warden, and it's been picked up on ANPR as well. Resulting in the hire company paying the camera fine, and me paying the ticket fine.
The PCN numbers are the same though.
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You need to log onto the TFL PCN site and check the PCN history.
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Hi. This is a little convoluted.
I got a TFL PCN for parking in a loading bay in Wandsworth a few minutes before 10am. I needed to park my van, and there was nowhere else, so I got a ticket.
I forget about the ticket so it went up to the full amount. £160.
I appealed it which they rejected, so I paid it on the 11th of October this year.
My van is a work van which is rented from Enterprise.
Yesterday, I got an email from work saying Enterprise had paid and invoiced work for it, so I had to pay it.
I don't know when Enterprise paid the fine, but they paid £80, so it's obvious that they paid within the 14 day period.
When I checked the details, I saw its the same PCN.
So Enterprise had already paid it, but TFL saw fit to still demand that I pay, which I consider fraud as their records must have known it was paid.
I have appealed this once more, but I was just wondering what the odds are of them refunding my £160?