Free Traffic Legal Advice
Live cases legal advice => Non-motoring legal advice => Topic started by: Korting on July 25, 2025, 04:58:27 pm
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The lady in question has now got her 60+ oyster card, she managed to access the right webpage and her pass was delivered on her 60th birthday.
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Just to add a different point, OP says the TFL website appears not to work. This is vague. It would be more helpful to know what exactly is going wrong. But perhaps, as was pointed out, this isn't really a legal question!
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The Freedom Pass is not issued until you reach State Pension age (currently 66) and only then do you apply to London Councils for the Freedom Pass.
For residents of London Boroughs TfL provides free bus and tube etc travel from age 60 by issuing them with a TfL Oyster 60+ card. I believe that is the card OP is referring to. You have to apply to TfL for that, it's nothing to do with London Councils. It runs until you are 66 when it is replaced by the London Councils Freedom Pass.
As OP hasn't come back I assume the problem was solved but for anyone else reading the thread this is the TfL page to apply for the Oyster 60+ card. I've not heard of any particular problems with it but I guess any site can be having a bad IT day sometimes.
https://tfl.gov.uk/fares/free-and-discounted-travel/60-plus-oyster-photocard
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Too late now, but to get a Freedom Pass - which is what I assume the Op means - you need to apply to london Councils, not TfL. https://www.londoncouncils.gov.uk/services/freedom-pass/apply-freedom-pass/apply-older-persons-freedom-pass
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Just browsing back through this thread, does the lady concerned live in London as that's a requirement for getting an over-60s Oyster card. Over 65 outside London get the English concessionary free pass which is also valid on TfL buses. You must tap in when boarding the us.
The majority of Oyster cards are being phased out as bank cards now have the capability to access the Oyster system and offer the same maximum fare limits on a daily basis.
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I've just been in touch with TFL regarding ulez charges on a compliant vehicle. emailing was to total waste of time. one phone call with a very pleasant and extremely helpful and knowledgeable young lady sorted it.
I suggest you persist with the phone option.
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You can only apply for the card 14 days before birthday.
I've always found TFL helpful for the many cards we've had for various ages and general Oyster cards (they also helped me get back about £160 stored on a number of old cards/accounts).
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No is the simple answer. You must have a valid ticket to travel even if it's for free. I doubt you'd get a refund from TfL for anything!
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And this is in a legal advice thread because…?
What is the legal position if TFL's website doesn't allow her to apply. She should be getting free travel on and after her 60th birthday, can she claim compensation from TFL for journeys made after that time?
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And this is in a legal advice thread because…?
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a friend of mine is trying to apply for a 60+ Oyster card which she will be able to use on her birthday which is in a couple of weeks, however the TFL website appears to not work and it is near on impossible to get hold of TFL on their phone number.
I understand that this is becoming increasingly common.
Does anyone know of a work around for this?